UmSebenzi-osebenzisanayo Uyawa kwi-Zoom ebukhoma okanye iFowuni yeQela: Uyithumela njani i-911 kwesinye iSixeko okanye iLizwe¶

Ukubona umntu osebenza naye okude ngequbuliso wehla esitulweni sakhe, waxhuzula, wabamba isifuba, wakhupha intetho yakhe ngexesha lokubethwa, okanye uminxeka buthule kwikhamera ngexesha leZoom ephilayo, Amaqela eMicrosoft, okanye umnxeba wevidiyo kaGoogle yingxaki yobomi okanye yokufa. Kuba umntu osebenza naye unokuba ngamakhulu okanye amawaka eekhilomitha kude kwidolophu eyahlukileyo, kwiphondo, kwiphondo, okanye kwilizwe, ehlala eyedwa kwindlu etshixwayo engenakhaya losapho, into oyenzayo wena nabanye abathathi-nxaxheba kumnxeba kwimizuzwana yokuqala eyi-120 imisela ngokuthe ngqo ukuba aboncedo lokuqala bafike ngokukhawuleza kangakanani kumnyango wabo wangaphambili.

Eyona mpazamo iyingozi kakhulu eyenziwa ngamaqela akude ngalo mzuzu kukuthatha ezabo iifowuni eziphathwayo, ukucofa inombolo yabo yengingqi kaxakeka (911 eUnited States naseKhanada, 112 kulo lonke elase-European Union, 999 eUnited Kingdom; bona amanani kaxakeka), kwaye becinga ukuba umthumeli wengingqi yabo unokucofa nje iqhosha ukuthumela i-ambulensi kumntu osebenza naye umgama oziikhilomitha ezingama-2,000. Enyanisweni, ukudayela 911, 999, 112, okanye 000 Ihambisa umnxeba wakho ngonxantathu weselula ukuya kwiNdawo yakho yokuPhendula ngoKhuseleko loLuntu (PSAP), ehlala ine **zero ngokuthe ngqo ukucofa okukodwa kwisakhono sokudlulisa i-CAD ** kulawulo olungaphandle kwelizwe okanye lwangaphandle. Ngokunqamlezayo izikhokelo zethu zonyango kwi istroke, isifo sentliziyo, ukuxhuzula, kwaye ngengozi Zoom okanye Amaqela ukwabelana kwesikrini kunye neziganeko ezishushu zemic, kwaye uphumeze le protocol yokuthunyelwa kwabantu abaninzi ekude ngoko nangoko.

Yenza oku ngoku¶

1. ** UNGAYIQINIMANGA OKANYE UYIPHELELE I-VIDEO CALL (Keep the Zoom / Teams / Meet window open and unmuted).** Ikhamera yewebhu ephilayo kunye ne-microphone evulekileyo yi-kuphela kwendlela yokuphila ye-sensory* kwigumbi lexhoba. Ukuphelisa intlanganiso kususa amandla akho okubona ukuba umntu osebenza naye uyaphefumla, uve ukuba kukho umntu ongena endlwini, okanye ukhokele abo bafikayo xa besaphula ucango. Ukuba umntu osebenza naye uyayazi kwaye uyakwazi ukukuva, baxelele ngokuzolileyo usebenzisa isithethi: "Hlala ungashukumi, sifumana i-ambulensi endlwini yakho ngoku. Ukuba unokufikelela kumnyango wangaphambili ngokukhuselekileyo, wuvule."
2. Yahlula-hlula iindima ngoko nangoko phakathi kwabathathi-nxaxheba ekufowuneni (Indima emi-3 yoKwahlulahlula kwiSekondi ezili-15 zokuQala):
   • Umntu A (Ispotter on Call): Uhlala kwifowuni yevidiyo ephilayo ethetha nexhoba, uqaphela ** isitampu sexesha elichanekileyo lokuwa (Time Last Known Well iyafuneka kunyango lwe-stroke thrombolytic)**, kwaye ubukele izinga lokuphefumla kunye nombala wolusu.
   • Umntu B (Idilesi kunye ne-Emergency Contact Retriever): Ngokukhawuleza imiyalezo okanye iifowuni ** HR, People Ops, IT, okanye umphathi othe ngqo womlingane ** ukutsala umqeshwa ** idilesi echanekileyo yesitalato sasekhaya, indawo yokuhlala / inombolo yeyunithi, ikhowudi yesango, kunye noqhagamshelwano lomntu olungxamisekileyo (iqabane / iqabane / inombolo yefowuni yomzali) ** ukusuka kwinkqubo ye-HRISmbo, i-Groppling, i-AHR, i-Deppling, i-AHR, i-AHR.
   • Umntu C (I-Dispatcher): Ujonga phezulu aze afowunele inombolo yefowuni yokuthunyelwa kaxakeka eneedijithi ezili-10 ngqo (PSAP) kwidolophu ethile/yenqila yamaPolisa okanye isebe loMlilo/EMS (okanye isebenzisa iprotocol yesizwe yodluliselo lodluliselo kwiSigaba 2 ngezantsi).
3. Ungaze uchithe imizuzu eyi-10 ulindele u-HR ukuba aphendule i-imeyile ukuba awuyazi idilesi yesitalato yogxa wakhe; ukutsala indawo yabo kwimizuzwana ye-30 ukusuka kwi-Slack yangaphakathi / Amaqela, iilogi zokuthumela, okanye iilogi ze-IT IP. * Khangela imbali yakho ye-Slack / Amaqela * "idilesi", "inqanawa", "swag", okanye "ilaptop", khangela yenkampani ** Isixhobo se-IT sokuthumela ispredishithi / i-MDM portal (i-Jamfndji, i-laptop yabo okanye i-laptop * ifakwe khona * ikhalenda / iprofayile ye-Slack ye- ** isixeko esichanekileyo, ubumelwane, kunye nendawo yexesha **.
4. Jonga inombolo yefowuni yokuthunyelwa ngokuthe ngqo eneedijithi ezili-10 yaMapolisa/uNothimba/iZiko loNxibelelwano loMlilo kwisixeko somntu osebenza naye kwaye ufowunele ngokuthe ngqo. Onke amapolisa kamasipala kunye neziko lokuthunyelwa kwesherifu yesithili eUnited States, eKhanada, e-UK, eYurophu nase-Australia apapasha 24/7 iidijithi ezili-10 zolawulo/ukuhambisa inombolo yefowuni eyi-1/19 efanayo/ inye inombolo yefowuni eyi-129/ abathumeli abahleli kwigumbi apho ii-ambulensi zithunyelwa khona. Ukufowunela loo nombolo ineedijithi ezili-10 ikudibanisa ngqo kwigumbi lokuthumela lendawo lomntu osebenza naye ngemizuzwana emi-5 ukunqumla kulo naliphi na ilizwe okanye umda wamazwe ngamazwe.
5. ** Fowunela uMlingane/uMlingane osebenza naye / uQhagamshelwano oluNgxamisekileyo loQhagamshelwano olusondeleyo ngoko nangoko ngokuhambelana ne-EMS.** Nangona i-ambulensi iqengqeleka, iqabane okanye umntu ohlala naye ohlala imizuzu emi-5 kude (okanye onenombolo yefowuni yommelwane ophantsi, umgcini-mnyango wesakhiwo, okanye i-smart-lock app efana no-Agasti/Schlage/Yale/Yale ukuvala ifowuni* ekude* kwindawo ekude) inokugcina ifowuni yabo yokuvula* umgama omde. imizuzu yokungena ngomnyango ngenkani.
6. Khusela isidima sexhoba kwiifowuni zeqela: Ukuba ukuwa kwenzeka ngexesha le-50 yeholo yedolophu okanye i-webinar yomxhasi, yiba nomninimzi ngokukhawuleza ** uyeke nayiphi na irekhodi yelifu **, kwaye uhambise bonke abanye ababukeli kwi- ** Igumbi lokulinda okanye igumbi lokuqhawula ** (okanye uphelise umnxeba ngelixa ugcina i-1-on-1 ishaneli yezonyango), vula ijelo lezonyango kwi-szen potter.

Umthi wesigqibo: Ukuwa kwezonyango kwalowo usebenza naye ukude kwifowuni yevidiyo ephilayo¶

Landela le mpendulo ilungelelanisiweyo ngephanyazo xa ilungu leqela elikude liwa, lingaphenduli, okanye libonise uxinzelelo oluqatha lwezonyango kwifowuni yevidiyo.

flowchart TD
    A["Umntu osebenza naye ukude uyawa, uyabamba, uyakrwitsha, okanye akaphenduli kwiFowuni yeVidiyo"] --> B["UNGAPHELI UMBIZO: Gcina ividiyo kunye neaudio ivuliwe -> Misa nayiphi na intlanganiso erekhodayo -> Qaphela ixesha lewotshi yokuqala"]
    B --> C{"Ngaba kukho oogxa abaninzi kumnxeba, okanye ngaba kukufowuna ngo-1-ngo-1?"}
    C -->|"Ukufowuna kweQela (amangqina ama-2+)"| D["Yahlula iindima ngoko nangoko: Umntu A uhlala kwividiyo ethetha nexhoba -> uMntu B utsala idilesi yesitrato kunye nefowuni yeqabane lakhe kwi-HRIS/IT -> uMntu u-C ufowunela i-EMS yasekuhlaleni yeXhoba"]
    C -->|"Umnxeba we-1-ngo-1 (Nguwe kuphela ingqina)"| E["Gcina ividiyo ivuliwe kwi-laptop speakerphone -> Sebenzisa ifowuni yakho ephathwayo ukuthumela umyalezo ku-HR/Manejala kwidilesi yexesha likaxakeka ngelixa ujonge i-Victim's city Police/EMS umgca wokuthumela onedijithi ezili-10"]
    D --> F{"Ingaba unayo idilesi yesitalato yomntu osebenza naye kunye neflethi/inombolo yeyunithi?"}
    E --> F
    F -->|"EWE: Idilesi yesitalato kanye iyaziwa"| G{"Ngaba umntu osebenza naye okwilizwe ELINYE njengawe okanye ilizwe ELIFANELEKILEYO?"}
    F -->|"HAYI: Yazi kuphela isiXeko/iLizwe (Silinde i-HR)"| H["Jonga i-IT kwi-laptop yokuthumela i-tracker, i-W-2/Payroll portal, Slack/Teams swag threads, okanye Microsoft Entra / Google Workspace Sayina-In IP Geolocation ngoko nangoko"]
    H --> G
    G -->|"Ilizwe elinye (Ngaphandle-kwesiXeko okanye ngaphandle kwesiXeko)"| I["Search '[Coworker City + State] Police Dispatch 24-hour phone number' and call directly (OR dial 911/999/112 and ask dispatcher for PSAP transfer to that jurisdiction)"]
    G -->|"Ilizwe elahlukileyo (umda wamazwe ngamazwe)"| J["I-Local 911 AYIKWAZI ukutshintshela kumazwe ngamazwe: Cofa `+IKhowudi yelizwe` + inombolo enedijithi ezili-10 kwiKomkhulu lamaPolisa eSixeko/iAmbulensi yesiXeko (okanye ufowunele umlingane welo lizwe ukuba utsalele 112/999/000/911 ekuhlaleni)"]
    I --> K["Ngaxeshanye fowunela uQhagamshelwano oluNgxamisekileyo loMsebenzi (Iqabane/iqabane/ummelwane) ukuze uvule umnyango ukude okanye udibane nee-paramedics"]
    J --> K
    K --> L["Hlala kwifowuni yevidiyo kunye neParamedic Dispatcher de i-EMS ingene ngokomzimba kwigumbi kwikhamera kwaye ithathele ingqalelo"]

Isigaba 1: Uyifumana njani idilesi yasekhaya yomntu osebenza naye ukude ngaphantsi kwemizuzwana engama-90¶

Xa umsebenzi okude esiwa kwikhamera, unokuqonda ngemvakalelo etshonayo yokuba ngelixa uthetha nabo yonke imihla kwi-Slack, uyazi kuphela ukuba "bahlala kwindawo ejikeleze iAustin, eTexas" okanye "basebenza kwiflethi eManchester." Ukulinda imizuzu engama-30 kumlawuli we-HR ongaphandle kwe-ofisi ukuba aphendule i-imeyile kuyabulala ekubanjweni kwentliziyo okanye isimo se-epilepticus.

Sebenzisa oku 6-Imithombo eKhawulezayo yokuLawulwa kweNdawo eNxantathu (ukuqala ngeyona mithombo yangaphakathi ikhawulezayo ekhoyo kuwe nakwiqela lakho):

Icandelo 2: Iprothokholi echanekileyo ngamanyathelo okuhambisa i-EMS kwidolophu, ilizwe, okanye kwimida yelizwe¶

Nje ukuba unedilesi yesitrato yomntu osebenza naye (okanye kwanegama lesitrato sakhe kunye nesixeko ngelixa umntu wesibini ezingela inombolo yeflethi), ungafowuli nje u-911 ngokungaboni ngaphandle kwesicwangciso. Sebenzisa eyona ndlela ingezantsi ngokuxhomekeke apho ukhoyo kunye nendawo osebenza kuyo:

Imeko A: Wena kunye nomntu osebenza naye nikwizixeko EZAHLUKENEYO okanye imimandla eMelika okanye eCanada¶

KuMntla Merika, ukucofa 911 ikudibanisa neNdawo yokuPhendula ngoKhuseleko loLuntu (PSAP) igquma eyakho iseli yenqaba ebonakalayo. Ukufumana i-ambulensi iqengqeleka kwisixeko somntu osebenza naye kulo lonke ilizwe okanye ilizwe phantsi kwemizuzwana engama-60:

1. Indlela yoku-1 (Eyona ikhawulezayo kwaye iNgqo ngqo: I-10-Digit Local Dispatch Call Call ngqo):
   • Vula uGoogle okanye iiMaphu kwaye ukhangele: "[Coworker's Exact City and State/Province] Police Department 24-hour dispatch phone number" okanye "[Coworker's County] Sheriff Communications dispatch number" (jonga 24/7 iZiko loThutho oluNgxamisekileyo/iZiko loNxibelelwano elinamanani ali-10).
   • Cofa loo nombolo inamanani ali-10 ngqo kwifowuni yakho. Ngenxa yokuba iipesenti ze-95 zezixeko zaseMntla Melika zisebenzisa i-*Iziko loNxibelelwano oluManyeneyo ** apho umgca we-10-digit Dispatch line kunye ne-911 trunks ring on ** ngokuchanekileyo i-dispatcher consoles **, i-dispatcher ephilayo engxamisekileyo kwisixeko somntu osebenza naye iya kuphendula.
   • Thetha kanye la magama ngoko nangoko ukuze ungabanjwa: > "LE YINKXASEKO YONYANGO ESEBENZAYO ESEMNGENI UBOMI, UNGANDIBAMBI. Ndifowuna ndisuka ngaphandle kwelizwe kwifowuni yevidiyo ephilayo nomntu endisebenza naye e [Idilesi echanekileyo yesitrato, Apt #, isiXeko]. Kwimizuzu emibini edlulileyo ngo [Ixesha], ndibabukele bedilika / bemisa ikhamera ngaphakathi bebodwa kwaye babamba ikhamera. zibonise kwividiyo ngoku."
2. Indlela yesi-2 (Ujongo lweRegistry ye-NENA Inter-PSAP nge-911 yakho):
   • Ukuba awukwazi ukufumana ngoko nangoko inombolo esebenzayo engama-24/7 enedijithi ezili-10 zokuthumela kwidolophu yabo, cofa 911 kwifowuni yakho ** kwaye uxelele umthumeli wakho wendawo ngokukhawuleza: > "Ndise [kwisiXeko Sakho], kodwa ndibona unxunguphalo lwezonyango oluphilayo kumnxeba weZoom e[Idili Echanekileyo, IsiXeko, iLizwe]**. Ngaba ungajonga **NENA PSAP 24/7 inombolo ye0 eneedijithi ezili-10 zodluliselo olungxamisekileyo ye **[IsiXeko soMsebenzi/Isithili, izwe]* kwaye undifakele okanye undifundele inombolo yabo ye-console ethe ngqo ngoku?"
   • Wonke umthumeli oqinisekisiweyo we-911 e-US naseKhanada unokufikelela kwi- **National Emergency Number Association (NENA) UBhaliso lwe-PSAP oluphuculweyo **, oludwelisa i-ofisi yangasese yangasese ye-24/7 iinombolo zokukhala ezingxamisekileyo kuzo zonke iziko lokuthumela kwi-county eMntla Melika.

Imeko B: Umntu osebenza naye ukwiLIZWE ELAHLUKILEYO kunawe (I-International Border Dispatch)¶

Masithi useChicago okanye eToronto kwaye umntu osebenza naye ukude awe kwikhamera e London (UK), Dublin (Ireland), Berlin (Germany), Sydney (Australia), Manila (Philippines), Bangalore (India), okanye Mexico City (Mexico). - Umsebenzisi wengingqi yakho 911/999/112 AKAKWAZI ukuthumela umnxeba wakho kwelinye ilizwe. Iinombolo zikaxakeka zekhowudi emfutshane (112, 999, 000, 111) ayinakufowuna usuka phesheya usebenzisa i +CountryCode isimaphambili (umzekelo, ukucofa +44 999 okanye +49 112 ukusuka kwifowuni yase-US iya kusilela).

Yenza enye yezi iNdlela ezimbini eziqinisekisiweyo zokuThunyelwa kwaMazwe ngaMazwe ngokukhawuleza:

1. Umzila woku-1 (Owona ukhawulezayo): Yiba neQela eliQela kweli lizwe lifanayo Cofa iNombolo yoNgxamiseko yeNdawo yabo (112 / 999 / 000 / 911):
   • Jonga isalathiso senkampani yakho yeSlack/Amaqela nawuphi na omnye umsebenzi, unokontraka, okanye iofisi ekwilizwe elinye (kwaye ngokufanelekileyo kwakwisixeko esinye) njengomntu osebenza naye owileyo.
   • Fowunela loo gxa welizwe ngoko nangoko, umnike idilesi yekhaya lexhoba, kwaye u-**fowunele 999 / 112 / 000 / 911 ekuhlaleni ngelixa ubambene nawe ukuze ukwazi ukuxela okubonayo kwividiyo.
2. Umzila we-2 (Ukuba akukho Mlingane kwelo lizwe): Fowunela i-Full International +CountryCode I-10-Digit Police / Inombolo yeGumbi lokuLawula iAmbulensi yeso Sixeko siKhethekileyo:
   • Sebenzisa iSkype, iFowuni yokuSondeza, iFowuni yeQela, okanye ukufowunela imfonomfono yamazwe ngamazwe ukufowunela umbindi wamaPolisa wesixeko okanye i-Ambulance HQ switchboard:
     • United Kingdom: Khangela "[County/Met] Police switchboard +44..." (wonke amapolisa ase-UK apapasha a +44 1... okanye +44 20... inombolo yebhodi yokutshintsha yamazwe ngamazwe kwiwebhusayithi yayo, njengeLondon Met Police evela phesheya: +44 20 7230 1212).
     • ** IManyano yaseYurophu (Germany / France / Spain / Ireland):** Khangela "[City] Feuerwehr Leitstelle / Police / Garda Station +CountryCode" kwaye uxele imeko kaxakeka yonyango ephilayo [Address].
     • I-Australia kunye neNew Zealand: Tsalela umnxeba kwinombolo yamazwe ngamazwe yoNcedo lwamaPolisa weSizwe okanye iSikhululo samaPolisa sesixeko sasekuhlaleni ngqo +61 / +64 inani.

Icandelo 3: "Iinyaniso ezi-5 eziPhambili" ukunika i-911 / EMS dispatcher ngelixa ubukele ikhamera ephilayo¶

Yiba I-Spotter (uMntu A) kwifowuni yevidiyo jonga kwaye uxele ezi 5 Iinkcukacha eziBalulekileyo eziBonakalayo kunye nezaMazwi:

1. Inkqubo echanekileyo kunye nesitampu sexesha sokuwa (Time Last Known Well):
   • Ngaba baye babamba isifuba okanye intamo yabo, bekhalaza ngeyona "intloko embi kakhulu ebomini bam", babonisa ubuso obujonge kwicala elinye okanye intetho engacacanga (bona istroke), qinisa kwaye uxhuzule ngesingqisho (bona ukuxhuzula), okanye ukudilika ngokuthe cwaka ngaphandle kwefreyimu?
   • Nika owona mzuzu ngqo: "Babethetha ngesiqhelo ngo-10:14 AM baze bawa phantsi ngo-10:15 AM."
2. ISimo sokuphefumla kunye nokuNakwa kwe-Agonal Gasping (NgeKhamera & neMicrophone):
   • Guqula ivolyum yesithethi sekhompyuter yakho 100% kwaye wonke omnye umntu okwifowuni athulise imakrofoni ukuze uve imakrofoni yexhoba ngokucacileyo.
   • Mamela i-Agonal Breathing: Ukuba uva ukucotha, phezulu, ukurhona, ukugquma, okanye izandi zokuphefumla eziqelelene ngemizuzwana eyi-10 ukuya kweyi-15, **xelela i-dispatcher ngokukhawuleza: *"Benza izandi ze-agonal gasping / snoring. ibangela ngokukhawuleza i-Priority ye-1 ye-Cardiac Arrest Fire / EMS impendulo.
3. Ucango olutshixiweyo kunye neMiyalelo yokuFikelela (Kubasebenzi abakude bebodwa):
   • Tshela u-dispatcher ngokucacileyo: *"Isigulane sihlala sodwa kwaye siwile kude nomnyango; umnyango wangaphambili uphantse utshixiwe. Abacimi bomlilo baya kufuna izixhobo zokungena ngenkani (okanye isitshixo somphathi wesakhiwo) ukungena kwiYunithi [X]."
   • Ukuba ufikelele kwiqabane/iqabane okanye i-ofisi eqeshisayo yendlu osebenza nayo kwenye intambo yefowuni, bacele ikhowudi yephedi yokwakha, indawo yebhokisi yokutshixa, okanye i-smart-lock yokuvula ekude kwaye uyigqithisele loo khowudi ngqo kwi-dispatcher.
4. Iimpawu zeGumbi elibonakalayo kunye neNqanaba loMgangatho (IiParamedics ezinceda ekufumaneni iGumbi eliLungileyo):
   • Chaza okubonayo ngekhamera yewebhu: "Bakwi-ofisi yekhaya enefestile enkulu ejonge kwisitrato sezitena / igumbi lokulala elikumgangatho wesibini, kwaye kukho inja enkulu ekhonkothayo egumbini." Isilumkiso see-paramedics malunga nenja engathintelekiyo ngaphakathi kwegumbi kuthintela ukulibaziseka xa aboncedo lokuqala bengena.
5. Iimeko ezaziwayo zonyango okanye iAllergies:
   • Ukuba umntu osebenza naye uye wakhankanya ** Uhlobo lwe-1 yesifo sikashukela (ipompo ye-insulin / i-hypoglycemia) **, ** iSithuthwane **, ** Ukutya okunzima / i-Peanut Anaphylaxis **, okanye imeko yentliziyo, xelela i-dispatcher ngokukhawuleza ukuze ii-paramedics zizise i-dextrose, i-epinephrine, okanye i-midazolam ngqo ngaphakathi.

Isigaba 4: Uluhlu lwasemva kokufika nokulungela ukulungela umsebenzi¶

1. Yintoni omawuyenze xa ubona okanye usiva iiParamedics / abacimi bomlilo bengena kwigumbi ngekhamera¶

1. Vula imakrofoni yakho kwaye uthethe ngokuvakalayo nangokucacileyo kwii-paramedics ezifikayo ngokusebenzisa izithethi zekhompyuter yomntu osebenza naye: > "Molo ooParamedics, singabasebenzi asebenza nabo [Igama] kumnxeba ophilayo we-Zoom, kwaye sitsalele umnxeba ku-911. Baye bawa ngo- [10:15 AM] (X imizuzu eyadlulayo). Kanye ngaphambi kokuba bawe, bathi [iimpawu]. Sineqabane labo [Igama] emnxebeni e [Inombolo] endleleni eya esibhedlele."
2. Linda de i-paramedic ekhokelayo iqinisekise ukuba banembali kwaye ikucela ukuba uqhawule unxibelelwano (okanye uvale isiciko selaptop) phambi kokuphela kwentlanganiso.
3. Landelisa ngobulumko nge-HR kunye noqhagamshelwano olungxamisekileyo lomqeshwa: Musa ungasasaza uxilongo lwezonyango lwabucala kwiinkampani zikawonke-wonke iziteshi zeSlack (#general). Yiba ne-HR okanye abaphathi bathumele ukuzola, uhlaziyo oluhlonipha imfihlo kumangqina kwaye unikeze ** Inkqubo yoNcedo lwaBasebenzi (EAP) inkxaso koogxa ababone ukudilika.

2. Imizuzu emi-5 "UkuLungela okuNgxamisekileyo okukude" uPhicotho lweQela ngalinye elisasazwayo kufuneka liqhube namhlanje.¶

Sebenzisa ezi zikhuselo zintlanu kwiqela lakho elikude namhlanje:

• 1. Funa idilesi yeNdawo eQinisekisiweyo + iNombolo yeApartment + iKhowudi yeSango + uQhagamshelwano oluNgxamisekileyo kwi-HRIS: Hlola i-portal yakho ye-HR (Usuku lomsebenzi, i-Rippling, i-BambooHR, i-Gusto, i-Deel) rhoqo emva kweenyanga ezi-6 ukuqinisekisa ukuba i-100 ekhulwini labasebenzi abakude kunye neekontraka zinedilesi ehlaziyiweyo yomsebenzi (kubandakanywa nenombolo enye) Next-of-Kin Inombolo yefowuni yoNxibelelwano oluNgxamisekileyo.
• 2. Isibonelelo se-24/7 "I-Break-Glass" yoNxibelelwano oluNgxamisekileyo Ukufikelela kuBaphathi kunye nabaKhokeleli beFowuni: Lungiselela i-HRIS yakho ukuze ** wonke uMphathi waBantu (okanye i-24/7 On-Call Duty Officer)** afunde ukufikelela kwiingxelo zabo ezithe ngqo' Uqhagamshelwano oluNgxamisekileyo kunye nekhadi leNdawo yeNdawo ngeefowuni ngeempelaveki okanye engekho emsebenzini.
• 3. Misela "Indawo Yokuhamba / YeDijithali Nomad Yethutyana" Umthetho: Ukuba umqeshwa okude usebenza ehotele, Airbnb, okanye kwindlu yelungu losapho ngeveki, mcele ukuba alahle igama lehotele/isixeko kumphathi wakhe okanye ahlaziye ibala lendawo yabucala ukuze iqela lingayithumeli i-ambulensi kwidilesi yasekhaya engenanto.
• 4. Yabelana ngeKhadi lokuZithandela lika "Peer Buddy" kuBasebenzi beSolo-Living Remote: Khuthaza abaqeshwa abakude abahlala bodwa ukuba babelane ngesakhiwo sabo esingaphambili ngenombolo yedesika (okanye inombolo yefowuni yomhlobo okufutshane/yosapho) kunye nomhlobo omthembileyo wasemsebenzini.
• 5. Ncoma i-Hands-On First Aid Training: Wonke umsebenzi okude kunye nelungu lasekhaya lixhamla ngokuthatha i-certified hands-on first aid kunye nekhosi yeCPR / AED evela kwi-Red Cross, i-St John Ambulance, okanye umboneleli wendawo ukuze nabani na ekhaya azi ukuba aphendule njani ngaphambi kokuba i-paramedics ifike.

Iinombolo zengingqi zikaxakeka kunye neeprothokholi ze-arhente¶

Sebenzisa olu luhlu lwezalathiso olukhawulezayo xa unxibelelanisa ukuthunyelwa konxunguphalo olunqamlezayo kugxa wakho okude naphi na emhlabeni:

eUnited States naseKhanada¶

• INombolo kaNgxamiseko yeNdawo: 911 (iindlela eziya kwidolophu yengingqi yomnxeba PSAP).
• IProtokholi yokuThunyelwa kwangaphandle kweSixeko / Ngaphandle-kweState:
  1. Phendla "[Coworker City + State/Province] Police Department 24-hour dispatch phone number" kwaye ufowunele iziko lonxibelelwano elinamanani ali-10 ngokuthe ngqo.
  2. Okanye ucofe 911 kwindawo kwaye ucele I-Inter-PSAP Transfer / NENA Enhanced PSAP Registry lookup ye-county County kunye nelizwe lasemsebenzini.
  3. Uphuculo 911 (E911) ngeCorporate VoIP (Zoom Phone / Microsoft Teams Phone / RingCentral): Ukuba inkampani yakho isebenzisa umnxeba welifu loshishino (Zoom Phone okanye Teams Direct Routing) nge Nomadic E911 (Kari's Law & RAY BAUM'S Act ukuthobela) yenziwe, abalawuli bokhuseleko banokujonga idilesi yomqeshwa ebhalisiweyo E911 Civic Address ngqo ngaphakathi kweZoom/Teams Admin Portal.

Iunited kingdom¶

• Inombolo kaNgxamiseko yeNdawo: 999 okanye 112.
• Ngaphandle kweNgingqi / iProtokholi yokuThunyelwa kwaMazwe ngaMazwe:
  • ** Ukusuka ngaphakathi e-UK (Different City/County):** Cofa 999, cela I-Ambulensi okanye Amapolisa, kwaye ngokukhawuleza uxelele umqhubi we-BT: "Ndifowunela [kwiSixeko Sakho], kodwa ndifuna ukudluliselwa kwe-ambulensi kaxakeka ku-[Inkonzo ye-Ambulensi yeSixeko/yeSixeko okanye uMkhosi wamaPolisa]** ngokuwa ngokukhawuleza kwividiyo kwi-[Idilesi egcweleyo ye-BT9 * Idilesi ye-9 yommandla ngqo * Ikhowudi yePosi ingakwazi ukuqhagamshela ngqo kwi-UK Igumbi loLawulo lweNkonzo yeAmbulensi ye-NHS (LAS, NWAS, WMAS, SWASFT, SCAS, SAS, WAST, NIAS) kwilizwe lonke.
  • Osuka ngaphandle kwe-UK: Yiba nomntu osebenza naye ose-UK ukufowunela 999, okanye ucofe ngokuthe ngqo +44 Inombolo yebhodi yokutshintsha iiyure ezingama-24 yoMkhosi wamaPolisa wase-UK ogubungela ikhowudi yeposi yomntu osebenza naye (umzekelo, amaPolisa eMetropolitan aseLondon asuka phesheya: +44 20 7230 1212) kwaye ucele ukudluliselwa kweCAD ngokukhawuleza kwiGumbi loLawulo lweeAmbulensi zengingqi.

udibano lwaseyurophu¶

• Inombolo ye-Pan-European Emergency: 112 (isebenza kuwo onke amazwe angama-27 e-EU, eSwitzerland, eNorway, nase-Iceland).
• IProtokholi yokuThunyelwa kweMida eNqamla:
  • Kwakwilizwe elinye le-EU: Cofa 112 kwaye ucele umsebenzisi ukuba agqithisele/agqithisele imeko kaxakeka Leitstelle / SAMU 15 / 112 Center ejongene nomasipala womlingane kunye nekhowudi yeposi.
  • Kuyo yonke imida yelizwe ye-EU okanye osuka ngaphandle kweYurophu: Yiba nomntu osebenza naye okwilizwe elithile cofa 112, okanye utsalele umnxeba ngqo +CountryCode Iiyure ezingama-24 zikamasipala zoMlilo/uHlangulo (Feuerwehr Leitstelle eJamani, Préfecture de Police / Pompiers eFransi, Polizia / Carabinieri in Italy) inombolo yefowuni yesixeko salowo usebenza naye.

EOstreliya naseNew Zealand¶

• Iinombolo zeNdawo zikaNgxamiseko: 000 (uZiro kaThathu) e-Australia; 111 eNew Zealand.
• I-Inter-State & International Dispatch Protocol:
  • Ngaphakathi eOstreliya (Different State/Territory): Cofa 000; Abaqhubi be-Telstra Triple Zero bayabuza "Kukwesiphi isimo kunye nedolophu imeko yongxamiseko?" phambi kokuba uqhagamshelane nawe kwiNkonzo yeAmbulensi yeSizwe (NSW Ambulance, Ambulance Victoria, Queensland Ambulance Service, St John WA, SA Ambulance).
  • Osuka ngaphandle kweOstreliya/NZ: Yiba nomntu osebenza naye wase-Australia/NZ ukucofa 000 / 111, okanye utsalele umnxeba kwiziko lonxibelelwano lamapolisa likarhulumente lamazwe ngamazwe. +61 / +64 inani.

I-Indiya kunye ne-Asia-Pacific¶

• India: Inombolo kaNgxamiseko yeSizwe 112 (okanye 108 / 102 yeAmbulensi, 100 yamaPolisa). Ukuba ufowuna usuka ngaphandle kweIndiya, yiba nogxa wakho oseIndiya tsalela 112 / 108, okanye utsalele umnxeba kwiGumbi loLawulo lwamaPolisa esixeko (PCR) ngqo +91 inombolo yefowuni yasekhaya (kwaye kwangaxeshanye utsalele umnxeba kwigumbi likaxakeka lesibhedlele esikufutshane okanye ukhuseleko lwesakhiwo somqeshwa/usapho).
• ISingapore, iJapan kunye nePhilippines:
  • ISingapore: 995 (I-Ambulensi ye-SCF/Umlilo) okanye 999 (Amapolisa).
  • EJapan: 119 (Umlilo/iAmbulensi) okanye 110 (Amapolisa). Ukuba umntu osebenza naye useJapan, yiba nogxa wakho othetha isiJapan afowunele 119 kwindawo yexhoba (okanye utsalele umnxeba kwikomkhulu leSebe lezoMlilo likamasipala. +81 inombolo ngqo).
  • kwiiPhilippines: 911 (Umnxeba weSizwe woNgxamiseko weSizwe) kunye nesixeko sasekuhlaleni iBarangay / Iziko lomyalelo amanani ngqo (kwaye wazise ukhuseleko lwesakhiwo kwi-BGC/Makati/IT Park condos ngoko nangoko).

Imibuzo ebuzwa qho¶

Kutheni le nto ungacofa u-911 kwiselfowuni yam ngokuzenzekelayo ithumele i-ambulensi kwindlu yomntu endisebenza naye okude?¶

Xa ucofa u-911, 999, 112, okanye 000 kwifowuni ephathwayo, inethiwekhi yeselula ihambisa umnxeba wakho welizwi ngokusekwe kwisakhiwo seselfowuni yakho eqhagamshelwe kuyo, ikuphosa kwindawo yokuPhendula ngoKhuseleko loLuntu (PSAP) yedolophu okanye isixeko sakho. Loo mephu ye-dispatcher yengingqi encediswa yikhompyuter (CAD) ilawula kuphela ii-ambulensi kunye neelori zomlilo ngaphakathi kwimida yazo. Abakwazi ukuthumela i-ambulensi nge-elektroniki kwelinye ilizwe okanye ilizwe, yiyo loo nto kufuneka ufowunele umgca we-10 wedijithi yongxamiseko kwisixeko somntu osebenza naye ngokuthe ngqo okanye ucele umqhubi wendawo yakho ye-911 ukuba ajonge inombolo yokudluliselwa kwe-NENA Inter-PSAP kwisiphaluka somntu osebenza naye.

Ngaba kufuneka ndihlale kwi-Zoom okanye iQela lomnxeba ukuba umntu endisebenza naye akakho zingqondweni kwaye akandiphenduli, okanye ndibeke umnxeba?¶

Ungaze uxhome okanye uvale umnxeba wevidiyo de abe paramedics bangaphakathi ngokwasemzimbeni kwaye bakuxelele ukuba uqhawule. Nokuba umntu osebenza naye akakho zingqondweni ngokupheleleyo kwaye akakwazi ukuthetha, i-webcam evulekileyo kunye nemakrofoni ikuvumela ukuba ubeke iliso ukuba ngaba basaphefumla, babone i-agonal gasps (ebonisa ukubanjwa kwentliziyo), lumkisa aboncedo lokuqala ukuba kukho isilwanyana esinobundlongondlongo kwigumbi, ukuva xa abacimi-mlilo benkqonkqoza okanye baphule ucango lwangaphambili, kwaye uthethe ngokuthe ngqo kwii-paramedics ukuba baxelele oko kwenzekayo kwikhompyuter kwaye baxelele ukuba kwenzeka ntoni kwikhompyuter. yenzeka.

Ngaba ukufowunela i-HR okanye ukunika i-911 dispatcher idilesi yasekhaya yogxa wam kunye neempawu zonyango ziphula imithetho yemfihlo ye-HIPAA okanye ye-GDPR?¶

Hayi ngekhe. Okokuqala, eUnited States, i-HIPAA ilawula kuphela ababoneleli bezempilo, izicwangciso zezempilo, kunye nezindlu zokucoca, kungekhona abaqeshi okanye osebenza nabo ababiza i-911 ngexesha likaxakeka emsebenzini. Okwesibini, phantsi kwe-EU kunye ne-UK GDPR (iSiqendu 6 (1) (d) kunye neSiqendu 9 (2) (c) ** "Izinto eziBalulekileyo"**), ukucubungula kunye nokwabelana ngedatha yomntu ngamnye (idilesi yasekhaya, inombolo yomnxeba, isalamane, kunye nembali yonyango) kunye neenkonzo zongxamiseko xa umntu ngokwasemzimbeni okanye ngokusemthethweni engakwazi ukunika imvume ngexesha lokukhuselwa kwedatha ngokucacileyo kunye nengozi yokhuseleko lwedatha yonke i-100 yedatha eyingozi. igunya ehlabathini lonke.

Kuthekani ukuba ndiyazi ukuba kwesiphi isixeko umntu endisebenza naye ahlala kuso, i-HR ayifumaneki ebusuku, kwaye akukho mntu unedilesi yesitrato sakhe?¶

Thatha inyathelo ngokukhawuleza usebenzisa iingoma ezihambelanayo: okokuqala, jonga ii-imeyile zokuthumela ilaptop ye-IT, iispredishithi ze-swag zenkampani, okanye ukhangele imbali yeSlack/yeQela ngekhowudi yabo ye-zip okanye igama lesitrato. Okwesibini, ukuba base-United States okanye e-UK kwaye uyayazi igama labo elisemthethweni elipheleleyo, isixeko, kunye nenombolo yefowuni yeselula, ukukhangela kwe-15-yesibini kwi-aggregators ye-directory yoluntu (njenge-TruePeopleSearch, FastPeopleSearch, okanye i-Whitepages) bahlala bebonisa idilesi yendawo yokuhlala kunye nenombolo yendawo yokuhlala. Okwesithathu, ube nomlawuli we-IT atsale idilesi yakhe ye-IP ephilayo ukusuka kwiMicrosoft Entra, iGoogle Workspace, okanye iilog Zoom Admin kwaye ubize iziko lokuthunyelwa kwamapolisa kwisixeko sabo; amapolisa anokungenisa isicelo esingxamisekileyo sokhuseleko lobomi kwi-ISP okanye kwi-mobile carrier ukuze afake idilesi ye-IP yombhalisi okanye i-handset.

Singazifumana njani ii-paramedics kwindawo yokuhlala etshixiweyo kunye nocango lweyunithi etshixwayo xa umsebenzi okude ehlala yedwa?¶

Ngelixa elinye iqela lithumela i-EMS kwidilesi, yiba nogxa wesibini ngokukhawuleza afowunele iinombolo ezimbini: eyokuqala, iqabane lalowo usebenza naye, iqabane, okanye unxibelelwano olungxamisekileyo (odla ngokuba ne-smart-lock app kwifowuni yakhe ukuze avule ucango lwangaphambili ekude, uyayazi ikhowudi yekhiphedi yokwakha, okanye unokufowunela ummelwane ezantsi eholweni); kwaye okwesibini, ukuba idilesi yindlu enkulu okanye i-condo complex, jonga phezulu kwi-Ofisi yokuQesha isakhiwo / inombolo ye-24-Hour Concierge / i-Property Management engxamisekileyo kwi-Google Maps kwaye ubaxelele ukuba i-ambulensi ifika kwiYunithi [X] ukuze abasebenzi bokwakha banokubhuza i-paramedics kwi-lobby kwaye bazise isitshixo esikhulu kwi-elevator.

Imithombo kunye nezikhokelo ezisemthethweni¶

• UMbutho weSizwe weeNombo eziNgxamisekileyo (NENA, eUnited States naseKhanada): UmGangatho we-NENA we-Inter-PSAP Transfers (NENA-STA-025), Imisebenzi yoBhaliso yoBhaliso ye-PSAP yeSizwe ephuculweyo, kunye ne Nomadic VoIP E911 iProtocol yeNdawo yokuThunyelwa (Kari's Law & RAY BAUM'S Act).
• Amaziko emfundo yamazwe ngamazwe oThutho oluNgxamisekileyo (IAED): INkqubo yokuThunyelwa okuPhambili kwezonyango (MPDS) Iprotokholi yoMfowuneli okude/yeQela lesithathu (Ibonwa/ivandlakanyo lokuqaphela ukuphefumla kwe-agonal, stroke Time Last Known Well uqinisekiso, kunye nendawo yokuhlala etshixiweyo yokungena ngenkani).
• UMbutho waseYurophu weeNombo eziNgxamisekileyo (EENA 112, iManyano yaseYurophu) kunye neOfisi yeKhabhinethi yase-UK / Ofcom: *UNxibelelaniso lweMnxeba oluNgxamisekileyo lokuNqamla (E112), I-BT ye-999 yeNgingqi yoLawulo lweeNkqubo ze-Ambulance yeGumbi lokuTshintshela, kunye neNgcaciso yeNgcaciso yeNgcaciso yeNgcaciso phantsi kwe-GDPR Inqaku le-6 (1) (d) *.
• ** Umbutho wentliziyo yaseMelika (AHA) kunye neBhunga laseYurophu lokuVuselelwa (ERC):** Ukubanjwa Kwentliziyo Ngaphandle Kwesibhedlele (OHCA) Ikhonkco lokuSinda, iCPR yeTelecommunicator (T-CPR), kunye ne-Agonal Gasping Identification Guidelines.
• UMbutho woLawulo lwezaBasebenzi (SHRM) kunye neziko leSizwe loKhuseleko eMsebenzini kunye neMpilo (NIOSH): IziCwangciso zokuSebenza ngokuNgxamisekileyo (EAP) kunye neeProthokholi zoMsebenzi wokuKhathalelwa kwaBasebenzi abaSasazwayo nabakude.

Izikhokelo ezinxulumeneyo¶

• Ukuqaphela i-Stroke kunye noncedo lokuqala lwe-FAST
• Iimpawu zokuhlaselwa yintliziyo kunye noncedo lokuqala olukhawulezayo
• Ukuxhuzula kunye nokuxhuzula uncedo lokuqala
• Ukusebenza kude nehotele okanye indawo yethutyana
• I-Accident Zoom okanye Amaqela avuzayo esikrinini, isehlo esishushu, kunye nokurekhoda ukurhoxiswa
• Amanani kaxakeka