Co-Worker Agwa pa Live Zoom kapena Teams Call: Momwe Mungatumizire 911 ku Mzinda Wina kapena Dziko¶

Kuchitira umboni mnzawo wakutali mwadzidzidzi adatsika pampando wawo, kugwidwa ndi miliri, kugwira pachifuwa, kumalankhula mosatekeseka, kapena kutsamwitsidwa ndi kamera panthawi ya Zoom yamoyo, Magulu a Microsoft, kapena kuyimba vidiyo ya Google Meet ndivuto la moyo kapena imfa. Chifukwa wogwira nawo ntchito atha kukhala kutali ndi mzinda wina, chigawo, chigawo, kapena dziko lina, nthawi zambiri amakhala yekha m'nyumba yokhoma yopanda banja, **zomwe inu ndi ena onse omwe mudayimbirapo mumachita masekondi 120 oyamba zimatsimikizira mwachindunji momwe azachipatala amafikira khomo lakumaso **.

Cholakwika chimodzi chowopsa kwambiri chomwe magulu akutali amapanga pakadali pano ndikutola foni yawoyawo, kuyimba nambala yawo yadzidzidzi (911 ku United States ndi Canada, 112 kudutsa European Union, 999 ku United Kingdom; onani manambala angozi), ndikungoganiza kuti wotumiza m'dera lawo atha kungodina batani kuti atumize ambulansi kwa wogwira nawo ntchito mtunda wa makilomita 2,000. M'malo mwake, kuyimba 911, 999, 112, kapena 000 tumizani kuyimba kwanu kudzera pamagawo atatu a foni yam'manja kupita ku ** Malo Anu Oyankhira Chitetezo Pagulu (PSAP)**, yomwe nthawi zambiri imakhala ndi **ziro mwachindunji kudina kumodzi kukhoza kusuntha kwa CAD ** kupita kumayiko akunja kapena kunja. Thandizani maupangiri athu azachipatala sitiroko, matenda a mtima, kukomoka,ndi Zoom mwangozi kapena Magulu amagawana zowonera komanso zochitika zotentha, ndipo perekani protocol yotumizira anthu ambiri patali nthawi yomweyo.

Chitani izi tsopano¶

1. OSATI MAYI KAPENA KUMALIZA KUYIMBILA KWA Vidiyo (Keep the Zoom / Teams / Meet window open and unmuted). Makamera yapaintaneti ndi maikolofoni yotsegula ndi njira yokhayo yodzimvera chisoni mchipinda cha wozunzidwayo. Kutha kwa msonkhano kumachotsa kuthekera kwanu kowona ngati mnzanu akupuma, kumva ngati wina alowa m'nyumba, kapena kuwongolera opereka chithandizo akaphwanya chitseko. Ngati mnzanuyo akudziwa ndipo akukumvani, auzeni modekha kudzera mwa wokamba nkhani kuti: “Khalani chete, tikutengera ambulansi kunyumba kwanu pakali pano. Ngati mungathe kufika pakhomo panu bwinobwino, tsegulani.”
2. Gawani maudindo nthawi yomweyo pakati pa omwe atenga nawo mbali (Kugawanika Kwamaudindo Atatu M'masekondi 15 Oyambirira):
   • Munthu A (The Spotter on Call): Amakhalabe pakanema akulankhula ndi wozunzidwayo, amalemba chidindo chenicheni cha kugwa (Time Last Known Well amafunikira chithandizo cha stroke thrombolytic), ndikuwona kuchuluka kwa kupuma ndi mtundu wa khungu.
   • Munthu B (Adilesi & Emergency Contact Retriever): Nthawi yomweyo mauthenga kapena mafoni ** HR, People Ops, IT, kapena woyang'anira wachindunji wa mnzanuyo ** kukoka wogwira ntchitoyo ** adiresi yeniyeni yapamsewu, nyumba / nambala ya unit, code code, ndi kukhudzana kwadzidzidzi (mkazi / wokondedwa / nambala ya foni ya kholo) ** kuchokera ku HRISmbo, Gustol, AHR, Deppling, Deppling, Deppling.
   • Munthu C (The Dispatcher): Amayang'ana mmwamba ndikuyimba nambala ya foni yotumizira mwadzidzidzi ya manambala 10 (PSAP) kwa apolisi a mzinda/chigawo cha mnzako kapena dipatimenti ya Moto/EMS (kapena amagwiritsa ntchito njira yolumikizirana yapadziko lonse mu Gawo 2 pansipa).
3. Osataya mphindi 10 kudikirira kuti a HR ayankhe imelo ngati simukudziwa adilesi yeniyeni ya msewu wa mnzako; kokerani malo awo mumasekondi a 30 kuchokera mkati mwa Slack/Magulu, zipika zotumizira, kapena zolemba za IT IP. Sakani mbiri yanu ya Slack/Teams ya "address", "shipping", "swag", kapena "laptop", fufuzani klzzwxh:0034 komwe amagwirira ntchito) kaleala/mbiri ya Slack ya mzinda weniweni, oyandikana nawo, ndi nthawi.
4. Yang'anani nambala yafoni yotumizira manambala 10 ya Police/Sheriff/Fire Communications Center mumzinda wa ogwira nawo ntchito ndikuimbira mwachindunji. Apolisi aliwonse amtundu uliwonse ndi sheriff m'chigawo chilichonse ku United States, Canada, UK, Europe, ndi Australia amasindikiza *24/7 manambala 10/kutumiza/kutumiza nambala yafoni 1129 chimodzimodzi/199 yopangidwa ndi nambala 129/ chimodzimodzi otumiza atakhala m'chipinda momwe ma ambulansi amatumizidwa. Kuyimba nambala ya manambala 10 kumakulumikizani molunjika mchipinda chotumizira anzanu mumasekondi 5 kudutsa malire aliwonse kapena mayiko.
5. Imbani Wokondedwa / Wokondedwa / Wokondedwa Wanzako / Wotsatira Wotsatira Wamwadzidzidzi nthawi yomweyo mofanana ndi EMS. Ngakhale ambulansi ikuyenda, mwamuna kapena mkazi kapena wokhala naye yemwe ali pafupi ndi mphindi 5 (kapena amene ali ndi nambala ya foni ya mnansi wakumunsi, womanga khomo, kapena pulogalamu yachinsinsi monga August/Schlage/Yale kuti atseke foni yam'mbuyo**10 khomo lakutsogolo) mphindi zolowera pakhomo mokakamiza.
6. Tetezani ulemu wa wozunzidwayo pamayimbidwe amagulu: Ngati kugwa kukuchitika mkati mwa holo ya anthu 50 kapena pa intaneti yamakasitomala, yambitsani wolandirayo nthawi yomweyo kuyimitsa kujambula kwamtambo, ndikusuntha owonera ena onse mu Chipinda Chodikirira kapena Chipinda Chophwanyira (kapena kuletsa kuyimba kwa kasitomala uku akusunga 1-on-1), anthu satsegula panjira yachipatala.

Mtengo wosankha: Kugwa kwachipatala kwa wantchito mnzathu wakutali pakuyimbirana pavidiyo¶

Tsatirani kuyankha kolumikizana kumeneku nthawi yomweyo membala wakutali akagwa, kusalabadira, kapena kuwonetsa kupsinjika kwakanthawi pavidiyo.

flowchart TD
    A["Wantchito Mnzake Wakutali Agwa, Agwira, Amatsamwitsidwa, Kapena Samayankhidwa pa Kanema Kanema Call"] --> B["MUSAMALIZE KUYIMBILA: Sungani kanema & mawu otseguka -> Imitsani kujambula kulikonse komwe kumachitika -> Dziwani nthawi yeniyeni yoyambira"]
    B --> C{"Kodi pali ogwira nawo ntchito angapo pakuyimba, kapena ndikuyimbira 1-pa-1?"}
    C -->|"Kuyimba Pagulu (2+ Mboni)"| D["Gawani Maudindo Nthawi yomweyo: Munthu A amakhalabe pavidiyo akulankhula ndi wozunzidwa -> Munthu B amakoka adilesi yamsewu & foni ya mnzawo kuchokera ku HRIS/IT -> Munthu C amayimbira EMS"]
    C -->|"Imbani 1-pa-1 (Ndinu nokha mboni)"| E["Sungani kanema wotseguka pa speakerphone ya laputopu -> Gwiritsani ntchito foni yanu yam'manja kuti mutumize uthenga kwa HR/Meneja wa adilesi yadzidzidzi mukuyang'ana mzere wotumizira wa Victim's Police/EMS manambala 10"]
    D --> F{"Kodi muli ndi adilesi yapamsewu ya mnzanuyo komanso nyumba/nambala yagawo?"}
    E --> F
    F -->|"INDE: Adilesi yeniyeni yodziwika"| G{"Kodi wantchito mnzako m'dziko IMODZI monga inu kapena dziko LOYAMBA?"}
    F -->|"AYI: Dziwani City / State kokha (Kudikirira HR)"| H["Chongani IT laputopu shipping tracker, W-2/Payroll portal, Slack/Teams swag ulusi, kapena Microsoft Entra / Google Workspace Sign-In IP Geolocation nthawi yomweyo"]
    H --> G
    G -->|"Dziko Limodzi (Kunja Kwa Mzinda Kapena Kunja Kwa Boma)"| I["Search '[Coworker City + State] Police Dispatch 24-hour phone number' and call directly (OR dial 911/999/112 and ask dispatcher for PSAP transfer to that jurisdiction)"]
    G -->|"Dziko Losiyana (Mpaka Padziko Lonse)"| J["Local 911 SINGATHE kusamutsira kumayiko ena: Imbani `+CountryCode` + nambala ya manambala 10 ya Likulu la Police City/Ambulance ya Coworker's City (kapena imbani mnzako wa m'dzikolo kuti aimbe 112/999/000/911 kwanuko)"]
    I --> K["Nthawi yomweyo itanani Coworker's Emergency Contact (Mkazi / Wokondedwa / Mnansi) kuti mutsegule chitseko chapatali kapena kukumana ndi azachipatala"]
    J --> K
    K --> L["Khalani pa foni yam'manja ndi Paramedic Dispatcher mpaka EMS italowa mchipindacho pa kamera ndikusamalira"]

Gawo 1: Momwe mungapezere adilesi yakunyumba ya mnzako wakutali mkati mwa masekondi 90¶

Wantchito wakutali akagwa pa kamera, mutha kuzindikira ndikumverera kuti mukamalankhula nawo tsiku lililonse pa Slack, mumangodziwa kuti "amakhala kwinakwake pafupi ndi Austin, Texas" kapena "amagwira ntchito m'nyumba ku Manchester." Kudikirira mphindi 30 kuti wotsogolera wa HR yemwe sali paofesi ayankhe imelo ndikupha chifukwa cha kumangidwa kwa mtima kapena matenda a khunyu.

Gwiritsani ntchito 6-Source Rapid Location Triangulation Hierarchy (kuyambira ndi magwero othamanga kwambiri omwe muli nawo ndi gulu lanu):

Gawo 2: Ndondomeko yeniyeni yeniyeni yotumizira EMS kudutsa malire a mzinda, chigawo, kapena mayiko¶

Mukakhala ndi adilesi ya mseu wa mnzanu (kapena dzina la msewu ndi mzinda pomwe munthu wachiwiri amasaka nambala yanyumba), ** osangoyimba 911 mwakhungu popanda pulani **. Gwiritsani ntchito njira yomwe ili pansipa kutengera komwe muli komanso komwe mnzanu ali:

Chitsanzo A: Inu ndi mnzanuyo muli m'mizinda YOSIYANA kapena zigawo mkati mwa United States kapena Canada¶

Ku North America, kuyimba 911 imakulumikizani ku Malo Oyankhira Otetezedwa Pagulu (PSAP) kuphimba **nsanja yanu yam'manja **. Kuti ambulansi igubuduze mumzinda wa anzako kudutsa chigawo kapena dziko mkati mwa masekondi 60:

1. Njira Yoyamba (Yachangu Kwambiri & Yachindunji Kwambiri: Kuyimba Kwachindunji kwa Digito 10):
   • Tsegulani Google kapena Maps ndikusaka: "[Coworker's Exact City and State/Province] Police Department 24-hour dispatch phone number" kapena "[Coworker's County] Sheriff Communications dispatch number" (yang'anani 24/7 Non-Emergency Dispatch / Communications Center nambala 10).
   • Imbani manambala 10 amenewo mwachindunji kuchokera pafoni yanu. Chifukwa 95 peresenti ya mizinda yaku North America imagwiritsa ntchito Combined Communications Center pomwe mzere wotumizira manambala 10 ndi mitengo ikuluikulu 911 ikulira pa **zomwe zimatonthoza zotumiza zomwezo **, wotumiza mwadzidzidzi mumzinda wa wogwira naye ntchito adzayankha.
   • Nenani mawu enieniwa nthawi yomweyo kuti musachedwe: > "IYI NDI NTCHITO YOTHANDIZA YOWONJEZERA MOYO WOSANGALATSA, OSATNDIYIMBIKITSA. Ndikuyimba foni kuchokera kunja kwa boma pa vidiyo yaposachedwa ndi wantchito mnzanga ku [Exact Street Address, Apt #, City]. Mphindi ziwiri zapitazo pa [Nthawi], ndinawayang'ana akugwa / kamera akuima yekha ndipo akuyankhabe mkati ndikukhalabe mkati. khalani nawo pavidiyo yomwe ilipo pompano."
2. Njira 2 (NENA Inter-PSAP Registry Lookup kudzera pa Your Own 911):
   • Ngati simungapeze nthawi yomweyo nambala yotumizira manambala 24/7 10 ya tawuni yawo, **imbani 911 pafoni yanu ** ndikuwuza wotumiza kwanuko nthawi yomweyo: > *"Ndili mu [Mzinda Wanu], koma ndikuchitira umboni zachipatala chadzidzidzi pa Zoom ku [Adilesi Yeniyeni, Mzinda, State]. Kodi mungayang'ane NENA PSAP 24/7 nambala 10 yosinthira mwadzidzidzi ya [Coworker's City/County, State] ndi kundilumikiza kapena kundiwerengera nambala yawo yachindunji pompano?"
   • Wotumiza aliyense wovomerezeka wa 911 ku US ndi Canada ali ndi mwayi wopita ku National Emergency Number Association (NENA) Kaundula Wowonjezera wa PSAP, womwe umalemba manambala angozi akumbuyo kwa 24/7 pamalo aliwonse otumizira anthu ku North America.

Chitsanzo B: Mnzanuyo ali DZIKO LOSIYANA kuposa inu (International Border Dispatch)¶

Tiyerekeze kuti muli ku Chicago kapena Toronto ndipo mnzanu wakutali agwera pa kamera ku London (UK), Dublin (Ireland), Berlin (Germany), Sydney (Australia), Manila (Philippines), Bangalore (India), kapena Mexico City (Mexico). - Wothandizira 911/999/112 wa m'dera lanu SANGATHE kuyimbira foni kudziko lina. Nambala zazifupi zadzidzidzi (112, 999, 000, 111) **singayimbidwe kuchokera kunja ** pogwiritsa ntchito a +CountryCode prefix (mwachitsanzo, dialing +44 999 kapena +49 112 kuchokera ku foni yaku US idzalephera).

Pangani imodzi mwa izi **Njira ziwiri zotsimikizika zapadziko lonse lapansi nthawi yomweyo **:

1. Njira Yoyamba (Yothamanga Kwambiri): Khalani ndi Mnzanu M'dziko lomwelo Imbani Nambala Yawo Yangozi Yam'deralo (112 / 999 / 000 / 911):
   • Onani chikwatu cha kampani yanu ya Slack/Teams ya wantchito wina aliyense, kontrakitala, kapena ofesi yomwe ili m'dziko lomwelo (ndi mzinda womwewo) ngati wogwira nawo ntchito yemwe wagwa.
   • Imbani foni mnzako wa m'dzikolo nthawi yomweyo, ndipatseni adilesi yakunyumba ya wozunzidwayo, ndipo muyimbe iwo 999 / 112 / 000 / 911 kwanuko pokambirana nanu kuti muthe kunena zomwe mukuwona pavidiyo.
2. **Njira 2 (Ngati Palibe Mnzake M'dziko Limenelo): Imbani Mayiko Onse +CountryCode 10-Digit Police / Nambala ya Chipinda Choyang'anira Ambulansi ya Mzinda Wawo Umenewo: **
   • Gwiritsani ntchito Skype, Zoom Phone, Teams Phone, kapena kuyimba kwapadziko lonse lapansi kuti muyimbire Apolisi apakati kapena Ambulansi HQ switchboard:
     • United Kingdom: Sakani "[County/Met] Police switchboard +44..." (apolisi onse aku UK amasindikiza a +44 1... kapena +44 20... nambala yapadziko lonse lapansi patsamba lake, monga London Met Police ochokera kunja: +44 20 7230 1212).
     • ** European Union (Germany / France / Spain / Ireland):** Fufuzani "[City] Feuerwehr Leitstelle / Police / Garda Station +CountryCode" ndikunena zachipatala chadzidzidzi pa [Address].
     • Australia & New Zealand: Imbani nambala yapadziko lonse ya State Police Assistance Line kapena Police Station yakumzinda wanu mwachindunji +61 / +64 nambala.

Gawo 3: The "5 Critical Facts" kuti apereke 911 / EMS dispatcher pamene akuyang'ana kamera yamoyo¶

Khalani ndi Spotter (Munthu A) pa vidiyoyi kuti muwone ndikunena izi 5 Zambiri Zowoneka & Zomvera:

1. Njira Zenizeni & Chidindo cha Nthawi Yakugwa (Time Last Known Well):
   • Kodi adagwira pachifuwa kapena khosi, kudandaula za "mutu woyipa kwambiri m'moyo wanga", kuwonetsa nkhope ya mbali imodzi kapena mawu osamveka (onani sitiroko), kuumitsa ndi kugwedeza monyinyirika (onani kukomoka), kapena kukomoka mwakachetechete kunja kwa chimango?
   • Perekani miniti yeniyeni: "Anali kuyankhula bwinobwino nthawi ya 10:14 AM ndipo anagwa pansi nthawi ya 10:15 AM."
2. Mkhalidwe Wakupuma & Kuzindikira Kupuma kwa Agonal (Kudzera pa Kamera & Maikolofoni):
   • Sinthani voliyumu ya sipika pakompyuta yanu 100% ndi kuti munthu wina aliyense pa foniyo asalankhule maikolofoni awo kuti mumve bwino maikolofoni ya wozunzidwayo.
   • ** Mvetserani kwa Agonal Breathing:** Ngati mukumva phokoso lapang'onopang'ono, mokweza, likung'ung'udza, kugwedeza, kapena kupuma motalikirana kwa masekondi 10 mpaka 15, ** auzeni wotumizayo nthawi yomweyo kuti: *"Akupanga phokoso la agonal / snoring." imayambitsa Kuyamba Kwambiri 1 Mtima Kumangidwa Kwamoto / EMS kuyankha.
3. Malangizo Okhoma Pakhomo & Zolowera (Kwa Ogwira Ntchito Akutali):
   • Uzani wotumizayo momveka bwino: *"Wodwalayo amakhala yekha ndipo anagwa kutali ndi khomo; khomo lakumaso linali lotsekedwa. Ozimitsa moto adzafunika zida zolowera mokakamiza (kapena key master master master) kuti alowe mu Unit [X]."
   • Ngati mwafikira mwamuna kapena mkazi wa mnzanuyo kapena bwenzi kapena ofesi yobwereketsa nyumba pa foni ina, afunseni kuti akupatseni makiyi amakiyi omangira, malo otsekera, kapena tsegulani loko yakutali ndipo perekani kachidindoko kwa wotumiza.
4. Zizindikiro Zazipinda Zowoneka & Mulingo Wapansi (Othandizira Othandizira Kupeza Malo Oyenera):
   • Fotokozani zimene mukuona kudzera pa kamera yapawebusaiti: *“Ali mu ofesi ya kunyumba yokhala ndi zenera lalikulu loyang’anizana ndi msewu wa njerwa / chipinda chogona chansanjika yachiwiri, ndipo m’chipindamo muli galu wamkulu akulira.” * Ochenjeza opereka chithandizo cha galu wosadziletsa m’chipindamo amaletsa kuchedwa pamene ogwira ntchito zothandiza anzawo pangozi amalowa.
5. Zomwe Zikudziwika Zachipatala Kapena Zomwe Zingagwirizane ndi Matenda:
   • Ngati wogwira naye ntchitoyo adatchulapo ** Type 1 Diabetes (insulin pump / hypoglycemia) **, ** Khunyu **, ** Chakudya Chachikulu / Mtedza Anaphylaxis **, kapena vuto la mtima, auzeni dispatcher mwamsanga kuti odwala opaleshoni abweretse dextrose, epinephrine, kapena midazolam molunjika mkati.

Gawo 4: Mndandanda wa ntchito pambuyo pofika ndikukonzekera kukonzekera kuntchito¶

1. Zoyenera kuchita mukawona kapena kumva Ma Paramedics / Ozimitsa moto akulowa mchipindacho pa kamera¶

1. Tumizani cholankhulira chanu ndikulankhula mokweza komanso momveka bwino kwa othandizira omwe akubwera kudzera pa zolankhula zapakompyuta za mnzanu: > "Moni Paramedics, ndife ogwira nawo ntchito a [Dzina] pa foni yapa Zoom, ndipo tidayimbira 911. Anakomoka nthawi ya [10:15 AM] (Mphindi X zapitazo). Atangokomoka, anati [zizindikiro]. Tili ndi mwamuna kapena mkazi wawo [Dzina] pa foni ku [Nambala] panjira yopita kuchipatala."
2. **Dikirani mpaka wothandizira azachipatala atsimikizire kuti ali ndi mbiri ndikukufunsani kuti mutsegule ** (kapena kutseka chivundikiro cha laputopu) musanamalize msonkhano.
3. ** Tsatirani mosamala kudzera mwa a HR komanso ogwira ntchito mwadzidzidzi:** Osa** kuwulutsa zachipatala zachinsinsi pamakampani onse a Slack (#general). Khalani ndi HR kapena oyang'anira kuti atumize zosintha zabata, zolemekeza zachinsinsi kwa mboni ndikupatseni Pulogalamu Yothandizira Ogwira Ntchito (EAP) thandizo kwa anzawo omwe adawona kugwa.

2. Mphindi 5 "Kukonzekera Kwadzidzidzi Kwakutali" Kuwunika Gulu Lililonse Logawidwa Liyenera Kuthamanga Lero.¶

Gwiritsani ntchito zodzitchinjiriza zisanu izi pagulu lanu lakutali lero:

• 1. Amafuna Adilesi Yathu Yotsimikizika + Nambala Yanyumba + Khodi Yachipata + Kulumikizana Kwadzidzidzi ku HRIS: Yang'anani malo anu a HR (Tsiku Lantchito, Rippling, BambooHR, Gusto, Deel) miyezi isanu ndi umodzi iliyonse kuti mutsimikizire kuti 100 peresenti ya ogwira ntchito akumidzi ndi makontrakitala ali ndi adilesi yaposachedwa (kuphatikiza ndi * nambala imodzi) Nambala yafoni yolumikizirana ndi Zadzidzi Wotsatira.
• 2. Grant 24/7 "Break-Glass" Mwadzidzidzi Kufikira Oyang'anira & Otsogolera Pafoni: Konzani HRIS yanu kuti ** People Manager (kapena 24/7 On-Call Duty Officer)** azitha kuwerenga malipoti awo achindunji 'Emergency Contact & Physical Location Card* pakayimbira foni kumapeto kwa sabata kapena kunja.
• 3. Khazikitsani Lamulo la "Malo Osakhalitsa Oyenda / Pakompyuta": Ngati wogwira ntchito kutali akugwira ntchito kuhotelo, Airbnb, kapena kunyumba ya achibale kwa mlunguwo, auzeni kuti asiyire hoteloyo dzina/mzinda kwa manejala wake kapena kusintha malo achinsinsi kuti gulu lisatumize ambulansi ku adilesi yakunyumba kwawo yopanda kanthu.
• 4. Gawani Khadi Lodzifunira la "Peer Buddy" kwa Ogwira Ntchito Akutali: Limbikitsani antchito akutali omwe amakhala okha kuti agawane nambala ya desiki ya nyumba yawo (kapena bwenzi lapafupi/nambala ya foni yabanja) ndi mnzawo wina wodalirika wantchito.
• 5. Limbikitsani Maphunziro a Hands-On First Aid: Wogwira ntchito aliyense wakutali ndi membala wapanyumba amapindula potenga chithandizo chovomerezeka cha manja ndi CPR/AED kuchokera ku Red Cross, St John Ambulance, kapena wothandizira wamba kuti aliyense kunyumba adziwe momwe angayankhire odwala opaleshoni asanafike.

Nambala zangozi zachigawo ndi ndondomeko za bungwe¶

Gwiritsani ntchito chikwatu cholozera mwachanguchi pogwirizanitsa zotumiza zadzidzidzi kwa mnzanu wakutali kulikonse padziko lapansi:

United States ndi Canada¶

• ** Nambala Yangozi Yam'deralo: ** ** 911 ** (njira zopita kudera laoyimba PSAP).
• Njira Zotumiza Zakunja Kwa Mzinda / Zakunja Kwaboma:
  1. Sakani "[Coworker City + State/Province] Police Department 24-hour dispatch phone number" ndikuyimbira malo olumikizirana manambala 10 mwachindunji.
  2. Kapena imbani 911 kwanuko ndikupempha Inter-PSAP Transfer / NENA Enhanced PSAP Registry lookup ya chigawo chenicheni cha mnzako ndi boma.
  3. Kuwonjezera 911 (E911kudzera pa Corporate VoIP (Zoom Phone / Microsoft Teams Phone / RingCentral): Ngati kampani yanu ikugwiritsa ntchito telefoni yamtambo (Zoom Phone kapena Teams Direct Routing) ndi Nomadic E911 (Kari's Law & RAY BAUM'S Act kutsata) yathandizidwa, oyang'anira chitetezo amatha kuwona adilesi yolembetsedwa ya E911 Civic Address* mkati mwa Zoom/Teams Admin Portal.

United Kingdom¶

• Nambala Yangozi Yam'deralo: 999 kapena 112.
• Njira Zakunja Kwa Malo / International Dispatch Protocol:
  • Kuchokera mkati mwa UK (Different City/County): Imbani 999, funsani Ambulansi kapena Apolisi, ndipo mwamsanga muwuze woyendetsa BT kuti: *"Ndikuyimba kuchokera ku [Mzinda Wanu], koma ndikufunika kutumiza ambulansi yadzidzidzi ku [Coworker's County/City Ambulance Service or Police Force] kuti mugwe pavidiyo pa [Full Address9 9 opareshoni * angakulumikizani mwachindunji * 9 chigawo cha UK Chipinda Choyang'anira Ambulansi ya NHS (LAS, NWAS, WMAS, SWASFT, SCAS, SAS, WAST, NIAS) dziko lonse.
  • Kuchokera kunja kwa UK: Khalani ndi mnzanu waku UK oyimba 999, kapena imbani mwachindunji +44 Nambala yosinthira ya maola 24 ya gulu lankhondo laku UK lomwe likuphimba ma postcode a ogwira nawo ntchito (mwachitsanzo, London Metropolitan Police ochokera kunja: +44 20 7230 1212) ndikupempha kuti CAD isamutsidwe ku Chipinda Choyang'anira Ma Ambulansi.

mgwirizano wamayiko aku Ulaya¶

• Pan-European Emergency Number: 112 (imagwira ntchito m'maiko onse 27 a membala wa EU, Switzerland, Norway, ndi Iceland).
• Protocol Yotumiza M'malire:
  • M'dziko lomwelo la EU: Imbani 112 ndikufunsa wogwiritsa ntchitoyo kuti atumize / kutumiza mwadzidzidzi ku Leitstelle / SAMU 15 / 112 Center kutengera manispala a mnzako ndi ma code a positi.
  • Kudutsa malire a EU kapena ochokera kunja kwa Europe: Khalani ndi mnzanu yemwe ali m'dziko lomwelo imbani 112, kapena imbani foni yachindunji. +CountryCode Moto wamoto wa maola 24 / Kupulumutsa (Feuerwehr Leitstelle ku Germany, Préfecture de Police / Pompiers ku France, Polizia / Carabinieri ku Italy) nambala yafoni ya mzinda wa ogwira nawo ntchito.

Australia ndi New Zealand¶

• Nambala Zadzidzidzi Zam'deralo: 000 (Ziro Zitatu) ku Australia; 111 ku New Zealand.
• Inter-State & International Dispatch Protocol:
  • Ku Australia (Different State/Territory): Imbani 000; Ogwiritsa ntchito a Telstra Triple Zero amafunsa kuti "Kodi ngoziyi ili m'boma ndi tawuni yanji?" asanakulumikizani ndi a State Ambulance Service (NSW Ambulance, Ambulance Victoria, Queensland Ambulance Service, St John WA, SA Ambulance).
  • Kuchokera kunja kwa Australia/NZ: Imbani mnzanu waku Australia/NZ oyimba 000 / 111, kapena imbani kumayiko akunja a polisi ya boma +61 / +64 nambala.

India ndi Asia-Pacific¶

• India: National Emergency Number 112 (kapena 108 / 102 ya Ambulansi, 100 ya Apolisi). Mukayimba kuchokera kunja kwa India, imbani mnzako waku India kuti ayimbire 112 / 108, kapena imbireni Malo Oyang'anira Apolisi a mumzindawo (PCR) mwachindunji +91 nambala yafoni (ndipo nthawi yomweyo imbani kuchipinda chodzidzimutsa chachipatala chapafupi kapena chitetezo / banja la wogwira ntchitoyo).
• Singapore, Japan & Philippines:
  • Singapore: 995 (Ambulansi ya SCDF/Moto) kapena 999 (Apolisi).
  • Japan: 119 (Moto/Ambulansi) kapena 110 (Apolisi). Ngati wogwira naye ntchitoyo ali ku Japan, funsani mnzanu wolankhula Chijapani kuti ayimbire 119 m'boma la wozunzidwayo (kapena muimbireni likulu la oyang'anira zozimitsa moto. +81 nambala yeniyeni).
  • Philippines: 911 (National Emergency Hotline) kuphatikiza manambala achindunji a mzinda wa Barangay / Command Center (ndikuwadziwitsa zachitetezo chomanga ku BGC/Makati/IT Park condos nthawi yomweyo).

Mafunso omwe amafunsidwa pafupipafupi¶

Chifukwa chiyani kuyimba 911 pa foni yanga sikutumiza ambulansi kunyumba kwa mnzanga wakutali?¶

Mukayimba 911, 999, 112, kapena 000 pa foni yam'manja, ma netiweki am'manja amathandizira kuyimba kwanu kwamawu kutengera nsanja yomwe foni yanu yalumikizidwa, ndikukulowetsani ku Public Safety Answering Point (PSAP) ya dera lanu kapena mzinda wanu. Mapu a dispatcher am'deralo omwe amathandizidwa ndi makompyuta (CAD) amangoyang'anira ma ambulansi ndi magalimoto ozimitsa moto mkati mwa malire awo. Sangatumize pakompyuta ambulansi kudera lina kapena dziko lina, ndichifukwa chake muyenera kuyimbira mzere wadzidzidzi wokhala ndi manambala 10 mumzinda wa ogwira nawo ntchito mwachindunji kapena funsani woyendetsa 911 wakudera lanu kuti ayang'ane nambala yosinthira ya NENA Inter-PSAP ya dera la ogwira nawo ntchito.

Ndiyenera kukhala pa Zoom kapena Teams call ngati mnzanga wakomoka ndipo sakundiyankha, kapena ndiimbe foni?¶

Osayimitsa kapena kutseka vidiyoyi mpaka azachipatala atakhala m'chipindamo ndikukuuzani kuti musalumikizane. Ngakhale mnzako atakhala kuti alibe chidziwitso ndipo satha kulankhula, makamera otseguka ndi maikolofoni amakulolani kuti muwone ngati akupumabe, kuzindikira kupuma kwa agonal (komwe kumasonyeza kumangidwa kwa mtima), chenjezani ogwira ntchito zachipatala ngati muli ndi chiweto chaukali m'chipindamo, mverani pamene ozimitsa moto akugogoda kapena kuswa chitseko chakumaso, ndipo lankhulani mwachindunji kwa olankhula opaleshoni kuti awauze zomwe zachitika m'chipinda chachiwiri. zachitika.

Kodi kuyimbira HR kapena kupereka 911 dispatcher adilesi yakunyumba ya mnzanga ndi zizindikiro zachipatala zikuphwanya malamulo achinsinsi a HIPAA kapena GDPR?¶

Ayi, ayi. Choyamba, ku United States, HIPAA imangoyang'anira opereka chithandizo chamankhwala, mapulani a zaumoyo, ndi malo osungiramo ntchito, osati olemba anzawo ntchito kapena ogwira nawo ntchito akuyitanitsa 911 panthawi yadzidzidzi kuntchito. Chachiwiri, pansi pa EU ndi UK GDPR (Article 6(1)(d) ndi Article 9(2)(c) **"Vital Interests"**), kukonza ndi kugawana zidziwitso za munthu payekha (adiresi yakunyumba, nambala yafoni, wachibale, ndi mbiri yachipatala) ndi chithandizo chadzidzidzi ngati munthuyo mwakuthupi kapena mwalamulo sangathe kupereka chilolezo panthawi yachitetezo chadzidzidzi ndi kulimbikitsa chitetezo chamwadzidzi chilichonse. ulamuliro padziko lonse lapansi.

Nanga bwanji ndikangodziwa kuti mnzanga amene ndimagwira naye ntchito amakhala mumzinda wati, HR safikirika usiku, ndipo palibe amene ali ndi adilesi yake?¶

Chitanipo kanthu nthawi yomweyo pogwiritsa ntchito mayendedwe ofanana: choyamba, yang'anani maimelo otumizira laputopu a IT, ma spreadsheets amakampani, kapena fufuzani mbiri ya Slack/Teams pa zip code kapena dzina la msewu. Chachiwiri, ngati ali ku United States kapena UK ndipo mukudziwa dzina lawo lonse lalamulo, mzinda, ndi nambala ya foni yam'manja, kusaka kwa masekondi 15 pamagulu ophatikizira anthu (monga TruePeopleSearch, FastPeopleSearch, kapena Whitepages) nthawi zambiri amawonetsa adilesi yawo yomwe akukhala komanso nambala yanyumba. Chachitatu, pemphani woyang'anira IT kukokera adilesi yawo ya IP kuchokera ku Microsoft Entra, Google Workspace, kapena Zoom Admin logs ndikuyimbira apolisi mumzinda wawo; apolisi atha kutumiza pempho lachitetezo chamoyo posachedwa kwa ISP kapena wonyamula mafoni kuti alembe adilesi yeniyeni ya IP yolembetsa kapena foni yam'manja.

Kodi tingawapeze bwanji ogwira ntchito zachipatala kudzera m'chipinda chokhoma chokhomamo ndi khomo lokhoma wantchito wakutali akakhala yekha?¶

Pamene mnzanu wina amatumiza EMS ku adiresi, khalani ndi mnzanu wachiwiri nthawi yomweyo kuti ayimbire manambala awiri: choyamba, mwamuna kapena mkazi wa wogwira naye ntchito, mnzanu, kapena wokumana naye mwadzidzidzi (amene nthawi zambiri amakhala ndi pulogalamu yotsekera pa foni yake kuti atsegule chitseko chapakhomo, amadziwa kachidindo kanyumba, kapena amatha kuyimbira woyandikana naye nyumbayo); ndipo chachiwiri, ngati adilesiyo ndi nyumba yayikulu kapena nyumba, yang'anani nambala yokonza zadzidzidzi yanyumbayo / 24-Hour Concierge / Property Management pa Google Maps ndikuwawuza kuti ambulansi ikufika ku Unit [X] kotero ogwira ntchito yomangayo azitha kuyimba opereka chithandizo kumalo olandirira alendo ndikubweretsa makiyi apamwamba okwera.

Magwero ndi malangizo ovomerezeka¶

• ** Bungwe la National Emergency Number Association (NENA, United States & Canada):** NENA Muyezo wa Inter-PSAP Transfers (NENA-STA-025), National Enhanced PSAP Registry Operations, ndi Nomadic VoIP E911 Location Dispatch Protocols (Kari's Law & RAY BAUM'S Act).
• Masukulu Padziko Lonse Othandizira Zadzidzidzi (IAED): *Medical Priority Dispatch System (MPDS) Protocol Yoyimba Pakutali / Yachitatu * (Kuzindikira kupuma kwapagonal, sitiroko Time Last Known Well kutsimikizira, ndi kulowa mnyumba zokhoma mokakamiza).
• European Emergency Number Association (EENA 112, European Union) & UK Cabinet Office / Ofcom: *Cross-Border Emergency Call Routing (E112), BT 999 Regional Ambulance Control Room Transfer Procedures, and Vital Interests Data Sharing pansi pa GDPR Article 6 (1) (d) *.
• ** American Heart Association (AHA) & European Resuscitation Council (ERC):** Kumangidwa Kwa Mtima Kunja Kwa Chipatala (OHCA) Chain of Survival, Telecommunicator CPR (T-CPR), ndi Agonal Gasping Identification Guidelines.
• Society for Human Resource ManagementSHRM) & National Institute for Occupational Safety and Health (NIOSH): Mapulani Ochita Zadzidzidzi (EAP) ndi Ma Protocol a Duty-of-Care for Distributed and Remote Workfors.

Maupangiri ogwirizana¶

• Kuzindikira sitiroko ndi thandizo loyamba la FAST
• Zizindikiro za matenda a mtima ndi chithandizo chamsanga choyamba
• Kukomoka ndi kukomoka thandizo loyamba
• Kugwira ntchito kutali ndi hotelo kapena malo osakhalitsa
• Ngozi Zoom kapena Magulu akuwonetsa kutayikira, zochitika zapa mic, ndikujambulitsa
• Nambala zangozi