Ua hāʻule ka hoa hana ma kahi Zoom Live a i ʻole nā hui kelepona: Pehea e hoʻouna aku ai i 911 i kekahi kūlanakauhale a i ʻole ʻāina.¶

ʻO ka ʻike ʻana i kahi hoa hana mamao e hāʻule koke i waho o ko lākou noho, e ʻeha i ka maʻi maʻi nui, e hoʻopaʻa i ko lākou umauma, e ʻōlelo i kā lākou ʻōlelo i ka wā o ka hahau ʻana, a i ʻole e ʻoki leo ʻia i ke kāmela i ka wā Zoom ola, Microsoft Teams, a i ʻole Google Meet wikiō kelepona he pilikia ola a make paha. No ka mea, he mau haneli a mau kaukani paha kou hoa hana ma kekahi kūlanakauhale ʻē aʻe, mokuʻāina, panalāʻau, a ʻāina paha, ʻo ia wale nō i loko o kahi keʻena paʻa me ka home ʻole o ka ʻohana, ** ʻo ka mea āu a me nā mea ʻē aʻe i ke kelepona e hana ai i nā kekona 120 mua e hoʻoholo pololei i ka hiki ʻana o nā paramedic i ko lākou puka mua **.

ʻO ka hewa nui loa o nā hui mamao i kēia manawa, ʻo ia ke kiʻi ʻana i kā lākou kelepona paʻalima, ke kelepona ʻana i kā lākou helu ulia pōpilikia kūloko (911 ma ʻAmelika Hui Pū ʻIa a me Kanada, 112 ma waena o ka European Union, 999 ma United Kingdom; ʻike. helu pilikia), a me ka manaʻo e hiki i kā lākou ʻelele kalana kūloko ke kaomi wale i kahi pihi e hoʻouna i kahi kaʻa kaʻa i kahi hoa hana 2,000 kilomita ka mamao. ʻO ka ʻoiaʻiʻo, ke kelepona ʻana 911, 999, 112, a i ʻole 000 E ala i kāu kelepona ma o ka triangulation hale kiaʻi kelepona i KOU wahi pane palekana lehulehu (PSAP), i loaʻa pinepine ** ʻaʻohe kaomi pono CAD hiki ke hoʻololi ** i ka mana o waho a i ʻole nā ʻāina ʻē. E kuhikuhi i kā mākou mau alakaʻi lapaʻau ma hahau, ʻeha puʻuwai, hopu ʻana, a ʻO Zoom a i ʻole nā hui pūʻulu kaʻana like a me nā hanana wela-mic, a e hoʻokō koke i kēia protocol hoʻouna mamao lehulehu.

E hana i kēia i kēia manawa¶

1. ** MAI HOOPII A HOPE I KE KELE VIDEO (Keep the Zoom / Teams / Meet window open and unmuted).** ʻO ka webcam ola a me ka microphone hāmama kāu laina ola ʻike wale nō i loko o ka lumi o ka mea i pepehi ʻia. ʻO ka hoʻopau ʻana i ka hālāwai e hoʻokaʻawale i kou hiki ke ʻike inā e hanu ana ka hoa hana, lohe inā komo kekahi i ka hale, a i ʻole alakaʻi i ka hōʻea ʻana i nā paramedics i ka wā i haki ai lākou i ka puka. Inā ʻike ka hoa hana a hiki ke lohe iā ʻoe, e haʻi mālie iā lākou ma o ka mea haʻiʻōlelo: * "E noho mālie, ke kiʻi nei mākou i kahi kaʻa kaʻa i kou hale i kēia manawa.
2. E hoʻokaʻawale koke i nā kuleana i waena o nā poʻe hui kelepona (The 3-Role Split in the First 15 Seconds):
   • Person A (The Spotter on Call): Noho ma ke kelepona wikiō ola e kamaʻilio pū ana me ka mea i hoʻopilikia ʻia, e ʻike i ka ** manawa kūpono o ka hāʻule ʻana (Time Last Known Well pono ʻia no ka lāʻau thrombolytic stroke)**, a nānā i ka hanu hanu a me ka waihoʻoluʻu ʻili.
   • Person B (The Address & Emergency Contact Retriever): E leka koke a kelepona paha iā HR, People Ops, IT, a i ʻole ka luna alakaʻi o ka hoa hana e huki i ka ** helu wahi alanui home pololei o ka limahana, helu hale/unite, helu puka, a me ka leka uila pilikino (ka male/hoa/helu kelepona makua)** mai ka HRIS system (Workday, BambooHR, DeRippling, BambooHR, Ripp.
   • Person C (The Dispatcher): Nānā a kāhea i ka helu kelepona hoʻouna pilikia 10-helu pololei (PSAP) no ka mākaʻi o ke kūlanakauhale/kalana a i ʻole ke keʻena Kinai Ahi/EMS (a i ʻole hoʻohana i ka protocol relay inter-jurisdictional relay ma ka Māhele 2 ma lalo).
3. Mai hoʻonele i 10 mau minuke e kali ana iā HR e pane i ka leka uila inā ʻaʻole ʻoe ʻike i ka helu wahi o ke alanui o ka hoa hana; e huki i ko lākou wahi i loko o 30 kekona mai loko mai o Slack/Teams, palapala hoʻouna, a i ʻole IT IP moʻolelo. E ʻimi i kāu moʻolelo Slack/Teams no "address", "shipping", "swag", a i ʻole "laptop", e nānā i ka **IT equipment shipping spreadsheet / MDM portal (Jamf / Intune / Kandji) i hoʻouna ʻia ai i kā lākou kamepiula. kalena/Slack profile no ko lakou kūlanakauhale pololei, kaiapuni, a me ka palena manawa.
4. E nānā i ka helu kelepona hoʻouna pololei 10-helu no ka Police/Sheriff/Fire Communications Center ma ke kūlanakauhale o ka hoa hana a kāhea pololei iā ia. Ke hoʻopuka nei kēlā me kēia mākaʻi kūloko a me ka makai nui kalana ma ʻAmelika Hui Pū ʻIa, Kanada, UK, ʻEulopa, a me Australia i kahi 24/7 10-helu helu hoʻokele hoʻokahi 911/999/112 nā mea hoʻouna e noho ana i loko o ka lumi kahi i hoʻouna ʻia ai nā ambulances. Ke kelepona ʻana i kēlā helu helu 10 e hoʻopili pololei iā ʻoe i loko o ka lumi hoʻouna kūloko o ka hoa hana ma 5 kekona ma kēlā me kēia mokuʻāina a i ʻole ka palena honua.
5. E kelepona i ka hoa hana / hoa hana / Next-of-Kin Emergency Contact e like me EMS. ʻOiai ke kaʻa ʻana o kahi kaʻa kaʻa, hiki i ka hoa kāne a i ʻole hoa noho paha he 5 mau minuke ka mamao (a i ʻole iā ia ka helu kelepona o kahi hoalauna ma lalo, hale kiaʻi hale, a i ʻole ka polokalamu laka akamai e like me ʻAukake/Schlage/Yale a hiki i **0 ke wehe mamao aku i ka puka o ka lāʻau lapaʻau ma mua o **) hoʻokomo i ka puka ikaika.
6. Hoʻomalu i ka hanohano o ka mea i pepehi ʻia ma nā kelepona hui: Inā hiki ke hāʻule i loko o kahi hale kaona 50-kanaka a i ʻole webinar mea kūʻai aku, e hoʻokuʻu koke i ka mea hoʻokipa ** hoʻōki i ka hoʻopaʻa ʻana o ke ao**, a hoʻoneʻe i nā mea nānā ʻē aʻe a pau i kahi Luna Kali a i ʻole lumi Breakout (a i ʻole e hoʻopau i ke kelepona ʻana o ka mea kūʻai aku me ka mālama ʻana i kahi kahawai 1-a-1 me ka Spotter), no laila, ʻaʻole he mau kakini o nā kānaka.

lāʻau hoʻoholo: hāʻule ka lāʻau lapaʻau hoa hana ma ke kelepona wikiō ola¶

E hahai i kēia kahe pane i hoʻonohonoho ʻia i ka manawa e hāʻule ai kekahi lālā o ka hui mamao, lilo ʻole i pane, a i ʻole hōʻike i ka pilikia olakino ma ke kelepona wikiō.

flowchart TD
    A["E hāʻule, hopu, paʻa, a i ʻole pane ʻole ʻia ka hoa hana mamao ma ke kelepona wikiō ola"] --> B["Mai hoʻopau i ke kelepona: E wehe i ka wikiō a me nā leo -> E hooki i ka hoʻopaʻa ʻana o ka hālāwai hoʻopaʻa inoa -> E hoʻomaopopo i ka manawa pololei o ka hoʻomaka."]
    B --> C{"He nui nā hoa hana ma ke kelepona, a i ʻole he kelepona 1-a-1?"}
    C -->|"Kāhea Pūʻulu (2+ Nā Hōʻike)"| D["Hoʻokaʻawale koke i nā kuleana: Noho ke kanaka A ma ke wikiō e kamaʻilio ana me ka mea i pepehi ʻia -> Huki ʻo Person B i ka helu alanui a me ke kelepona o kāna kāne mai HRIS/IT -> Kāhea ʻo Person C i ka EMS Local o Victim"]
    C -->|"Kāhea 1-a-1 (ʻO ʻoe wale nō ka mea hōʻike)"| E["E wehe mau i ka wikiō ma ke kelepona kelepona pona -> E hoʻohana i kāu kelepona paʻalima e leka iā HR/Manager no ka helu pilikia ʻoiai e nānā ana i ka Victim's City Police/EMS 10-digit dispatch line"]
    D --> F{"Loaʻa iā ʻoe ka helu wahi o ke alanui kino a me ka helu hale/unite?"}
    E --> F
    F -->|"ʻAe: ʻIke ʻia ka helu alanui pololei"| G{"ʻO ka hoa hana ma ka ʻāina SAME me ʻoe a i ʻole he ʻāina ʻokoʻa?"}
    F -->|"ʻAʻole: ʻike wale i ke kūlanakauhale / mokuʻāina (Ke kali nei ma HR)"| H["E nānā i ka tracker hoʻouna kelepona ʻo IT, W-2/Payroll portal, Slack/Teams swag threads, a i ʻole Microsoft Entra / Google Workspace Sign-In IP Geolocation koke."]
    H --> G
    G -->|"ʻĀina hoʻokahi (Ma waho o ke kūlanakauhale a i ʻole ma waho o ka mokuʻāina)"| I["Search '[Coworker City + State] Police Dispatch 24-hour phone number' and call directly (OR dial 911/999/112 and ask dispatcher for PSAP transfer to that jurisdiction)"]
    G -->|"ʻAina ʻokoʻa (Ka palena ʻāina)"| J["ʻAʻole hiki ke hoʻololi ʻia ka 911 kūloko ma ke ao holoʻokoʻa: Kāhea i ka `+CountryCode` + 10-helu helu no ke Keʻena Poʻo Makai/Ambulance o Coworker's City Police/Ambulance Headquarter (a i ʻole e kelepona i kekahi hoa hana kūloko ma ia ʻāina e kelepona iā 112/999/000/911 ma ka ʻāina)"]
    I --> K["E kāhea aku i ka Hoʻokaʻa Kūkākūkā o Coworker's Emergency Contact (Spouse/Partner/Neighbor) e wehe i ka puka ma kahi mamao a i ʻole e hālāwai me nā paramedic."]
    J --> K
    K --> L["E noho ma ke kelepona wikiō me Paramedic Dispatcher a hiki i ka manawa e komo kino ai ʻo EMS i ka lumi ma ke kāmela a mālama pono"]

Mahele 1: Pehea e ʻike ai i ka helu home pololei o kahi hoa hana ma lalo o 90 kekona¶

Ke hāʻule ka mea hana mamao ma ka pahupaʻikiʻi, ʻike paha ʻoe me ka manaʻo e hāʻule ana ʻoiai ʻoe e kamaʻilio pū me lākou i kēlā me kēia lā ma Slack, ʻike wale ʻoe "noho lākou ma kahi o Austin, Texas" a i ʻole "hana mai kahi hale ma Manchester." ʻO ke kali ʻana i 30 mau minuke no kahi luna HR ma waho o ke keʻena e pane i kahi leka uila he mea make ia i ka hopu ʻana i ka naʻau a i ʻole ke kūlana epilepticus.

E hoʻohana i kēia 6-Source Rapid Location Triangulation Hierarchy (e hoʻomaka ana me nā punawai kūloko wikiwiki loa i loaʻa iā ʻoe a me kāu hui):

Māhele 2: ʻO ka protocol step-by-step e hoʻouna i ka EMS ma waena o ke kūlanakauhale, moku'āina, a i ʻole nā palena ʻāina.¶

Ke loaʻa iā ʻoe ka helu wahi o ke alanui o ka hoa hana (a i ʻole ko lākou inoa alanui a me ko lākou kūlanakauhale i ka wā e ʻimi ana kekahi kanaka ʻelua i ka helu hale noho), mai kelepona wale i 911 me ka ʻole o kahi hoʻolālā. E hoʻohana i ke ala pololei ma lalo e pili ana i kou wahi a me kahi o kāu hoa hana:

Manaʻo A: Aia ʻoe a me ka hoa hana ma nā kūlanakauhale ʻokoʻa a i ʻole nā mokuʻāina i loko o ʻAmelika Hui Pū ʻIa a i ʻole Kanada.¶

Ma ʻAmelika ʻĀkau, kelepona 911 hoʻohui iā ʻoe i ka Lae Pane Palekana Lehulehu (PSAP) e uhi ana i kou hale kiaʻi kelepona kino. No ka loaʻa ʻana o kahi kaʻa kaʻa ma ke kūlanakauhale o kāu hoa hana ma ka mokuʻāina a i ʻole ka ʻāina ma lalo o 60 kekona:

1. Meʻa 1 (Ka wikiwiki a me ka pololei loa: ʻo ka 10-Digit Local Dispatch Direct Call):
   • E wehe iā Google a i ʻole Maps a huli: "[Coworker's Exact City and State/Province] Police Department 24-hour dispatch phone number" aiʻole "[Coworker's County] Sheriff Communications dispatch number" (e nānā i ka 24/7 Non-Emergency Dispatch / Communications Center 10-helu helu).
   • Kāhea pololei i kēlā helu helu 10 mai kāu kelepona. No ka mea, hoʻohana ka 95 pakeneka o nā kūlanakauhale ʻo ʻAmelika ʻĀkau i kahi Combined Communications Center kahi i kani ai ka laina hoʻouna 10-helu a me nā ʻōpala 911 ma nā **console dispatcher hoʻokahi **, e pane mai kahi mea hoʻouna pilikia ola ma ke kūlanakauhale o ka hoa hana.
   • E haʻi koke i kēia mau huaʻōlelo i ʻole ʻoe e hoʻopaʻa ʻia: > "HE HANA HANA HANA HANA O KE OLA, MAI HOOPAA. Ke kahea aku nei au mai waho mai o ka mokuaina ma ke kelepona wikiō ola me ko'u hoa hana ma [Exact Street Address, Apt #, City]. I elua minuke aku nei i ka [Time], ua nana au ia lakou e hiolo ana / loaa i ka hopu. ano."
2. Ke ala 2 (Ka NENA Inter-PSAP Registry Lookup ma o kāu 911 ponoʻī):
   • Inā ʻaʻole hiki iā ʻoe ke ʻimi koke i kahi helu hoʻouna 24/7 10-helu no ko lākou kūlanakauhale, ** kelepona 911 ma kāu kelepona** a haʻi koke i kāu mea hoʻouna kūloko: > "Aia au ma [Kou Kulanakauhale], akā ke ʻike nei au i kahi pilikia olakino ola ma ke kelepona Zoom ma [Exact Address, City, State]. Hiki iā ʻoe ke nānā i ka NENA PSAP 24/7 10-digit emergency transfer number no [Coworker's City/County, State] a kau mai iaʻu a heluhelu mai iaʻu i kā lākou helu console pololei i kēia manawa?"
   • Loaʻa i kēlā me kēia ʻelele 911 i hōʻoia ʻia ma US a me Kanada i ka National Emergency Number Association (NENA) Hoʻonui ʻia ʻo PSAP Registry, e papa inoa ana i nā helu kelepona pilikia 24/7 no kēlā me kēia kikowaena hoʻouna kalana ma ʻAmelika ʻAmelika.

Manaʻo B: Aia kou hoa hana ma kahi ʻāina ʻokoʻa ma mua o ʻoe (International Border Dispatch)¶

Inā ʻoe ma Chicago a i ʻole Toronto a hāʻule kāu hoa hana mamao ma ka pahupaʻikiʻi ma London (UK), Dublin (Ireland), Berlin (Kelemānia), Sydney (Australia), Manila (Philippines), Bangalore (India), a i ʻole Mexico City (Mexico). - ** ʻAʻole hiki i kāu mea hoʻohana 911/999/112 ke hoʻololi i kāu kelepona i kahi ʻāina ʻē.** Nā helu ulia pōpilikia pōkole (112, 999, 000, 111) ʻaʻole hiki ke kelepona mai waho mai me ka hoʻohana ʻana i kahi +CountryCode prefix (no ka laʻana, kelepona +44 999 a i ʻole +49 112 mai kahi kelepona US e hāʻule).

E hoʻokō koke i kekahi o kēia ʻelua mau alahele hoʻouna honua i hōʻoia ʻia:

1. ** Alanui 1 (Ka wikiwiki loa): Loaʻa i kahi hoa hui ma kēlā ʻāina hoʻokahi e kelepona i kā lākou helu pilikia kūloko (112 / 999 / 000 / 911:**
   • E nānā i kāu papa kuhikuhi Slack/Teams no kekahi limahana ʻē aʻe, ʻaelike, a i ʻole ke keʻena ma ka ʻāina hoʻokahi (a ma ke kūlanakauhale hoʻokahi) me ka hoa hana hāʻule.
   • E kāhea koke i kēlā hoa hana ma ka ʻāina, e hāʻawi iā lākou i ka helu wahi home o ka mea i pepehi ʻia, a e kelepona iā lākou 999 / 112 / 000 / 911 ma ka ʻāina i ka wā e ʻaha kūkā ai iā ʻoe i hiki iā ʻoe ke hōʻike i kāu mea e ʻike ai ma ke wikiō.
2. ** Alanui 2 (Inā ʻaʻohe hoa hui ma kēlā ʻāina): Kāhea i ka International International +CountryCode Helu 10-Hui Makai / Ambulance Control Room no kēlā kūlanakauhale kiko'ī:**
   • E hoʻohana i ka Skype, Zoom Phone, Teams Phone, a i ʻole kelepona kelepona honua e kāhea aku i ka mākaʻi kūloko o ke kūlanakauhale a i ʻole Ambulance HQ switchboard:
     • United Kingdom: Huli "[County/Met] Police switchboard +44..." (ʻO kēlā me kēia pūʻali koa UK e hoʻopuka i kahi +44 1... a i ʻole +44 20... ka helu hoʻololi honua ma kāna pūnaewele, e like me London Met Police mai waho aku: +44 20 7230 1212).
     • ** Hui ʻEulopa (Germany / France / Spain / Ireland):** Huli "[City] Feuerwehr Leitstelle / Police / Garda Station +CountryCode" a hōʻike i kahi pilikia olakino ola ma [Address].
     • Australia & New Zealand: Kāhea pololei i ka State Police Assistance Line ma ka helu honua a i ʻole ka Hale Makai kūlanakauhale kūloko +61 / +64 helu.

Mahele 3: ʻO ka "5 Critical Facts" e hāʻawi i ka dispatcher 911/EMS i ka wā e nānā ana i ke kāmela ola.¶

E nānā i ka Spotter (Person A) ma ke kelepona wikiō e nānā a hōʻike i kēia 5 Koʻikoʻi Visual & Audio Details:

1. Mechanism Mechanism & Timestamp of Collapse (Time Last Known Well:
   • Ua hopu lākou i ko lākou umauma a i ʻole ko lākou ʻāʻī, hoʻopiʻi i ka "ʻeha ʻeha loa o koʻu ola", hōʻike i ka hāʻule ʻana o ka maka a i ʻole ka ʻōlelo ʻino (e nānā hahau), ʻoʻoleʻa a hoʻopaʻapaʻa me ke kani (e nānā hopu ʻana), a i ʻole e hāʻule mālie i waho o ke kino?
   • E hāʻawi i ka minuke pololei: "Ua ʻōlelo maʻamau lākou i ka hola 10:14 AM a hāʻule i lalo i ka papahele i ka hola 10:15 AM."
2. ** Ke kūlana hanu a me ka ʻike ʻana i ka ʻāʻī ʻana o ka ʻōpū (Via Camera & Microphone):**
   • E hoʻohuli i ka leo leo o kāu kamepiula 100% a e hoʻohenehene i nā mea ʻē aʻe ma ke kelepona i kā lākou microphones i hiki iā ʻoe ke lohe pono i ka microphone a ka mea i pepehi ʻia.
   • E hoʻolohe iā Agonal Breathing: Inā lohe ʻoe i nā leo lohi, leo nui, ʻūhū, ʻūhū, a i ʻole nā ​​leo ʻūhā i hoʻokaʻawale ʻia he 10 a 15 kekona ma kahi kaʻawale, **e haʻi koke i ka mea hoʻouna: *"Ke kani nei lākou i nā leo ʻūhā aʻe. ʻO ke kumu mua 1 ka pane ʻana i ke ahi / EMS Cardiac.
3. Nā Puka Paʻa a me nā ʻōlelo aʻoaʻo e komo ai (no nā mea hana mamao kaʻawale):
   • E haʻi maopopo i ka mea hoʻouna: *"Noho hoʻokahi ka mea maʻi a hāʻule i lalo mai ka puka; ʻaneʻane paʻa ka puka o mua. Pono nā mea kinai ahi e pono i nā mea hana hoʻokomo ikaika (a i ʻole ke kī nui o ka luna hale) e komo i ka Unit [X]."
   • Inā ua hōʻea ʻoe i ka keʻena hoʻolimalima hale a kāu hoa hana ma kahi laina kelepona ʻē aʻe, e noi iā lākou no ka ** code keypad kūkulu hale, wahi pahu laka, a i ʻole ka wehe ʻana i ka laka paʻa mamao ** a hoʻouna i kēlā code i ka mea hoʻouna.
4. Nā ʻāina ʻāina lumi ʻike ʻia a me ka pae papahele (kōkua i ka poʻe Paramedic e ʻimi i ka lumi kūpono):
   • E wehewehe i kāu mea e ʻike ai ma o ka webcam: *"Aia lākou i loko o ke keʻena home me ka pukaaniani nui e nānā ana i ke alanui pōhaku lepo / lumi moe ma ka papahele ʻelua, a aia kahi ʻīlio nui e haʻi ana i loko o ka lumi."
5. Nā Kūlana Lapaʻau i ʻike ʻia a i ʻole Allergies:
   • Inā ua haʻi mua ka hoa hana i ka ** Type 1 Diabetes (insulin pump / hypoglycemia)**, Epilepsy, Severe Food/Peanut Anaphylaxis, a i ʻole he maʻi puʻuwai, e haʻi koke i ka mea hoʻouna no laila e lawe pololei mai nā mea lapaʻau i ka dextrose, epinephrine, a i ʻole midazolam i loko.

Māhele 4: Ka papa helu hoʻomaʻamaʻa mākaukau ma hope o ka hōʻea ʻana mai¶

1. He aha kāu e hana ai ke ʻike ʻoe a lohe paha ʻoe i nā Paramedics / Firefighters e komo i loko o ka lumi ma ke kamera¶

1. E hoʻokuʻu i kāu microphone a kamaʻilio me ka leo nui a me ka maopopo i ka poʻe lapaʻau e hōʻea mai ana ma o nā mea leo kamepiula o ka hoa hana: > "Aloha Paramedics, he mau hoa hana mākou o [Name] ma ke kelepona Zoom ola, a ua kāhea mākou iā 911. Ua hāʻule lākou ma [10:15 AM] (X minuke aku nei). Ma mua o ka hāʻule ʻana, ʻōlelo lākou [nā hōʻailona]. Aia kā mākou hoa kāne [Name] ma ke kelepona ma [Number] ma ke ala i ka haukapila."
2. **E kali a hiki i ka hōʻoia ʻana o ka paramedic alakaʻi iā lākou ka mōʻaukala a noi iā ʻoe e wehe ** (a i ʻole e pani i ka poʻi kamepiula) ma mua o ka hoʻopau ʻana i ka hālāwai.
3. E hahai malū ma o HR a me ka hoʻopili pilikia o ka limahana: Mai ** ʻaʻole ** hoʻolaha i nā maʻi maʻi pilikino ma waena o nā kaila Slack hui lehulehu (#general). E hoʻouna i ka HR a i ʻole ka hoʻokele i kahi hōʻano hou e pili ana i ka pilikino i nā mea hōʻike a hāʻawi iā ** Polokalamu kōkua limahana (EAP)** kākoʻo i nā hoa hana i ʻike i ka hāʻule ʻana.

2. ʻO ka 5-minute "Remote Emergency Readiness" e holo i kēlā me kēia hui i hāʻawi ʻia i kēia lā¶

E hoʻokō i kēia mau pale ʻelima ma kāu hui mamao i kēia lā:

• 1. E koi i ka helu kino i hōʻoia ʻia + helu hale + code ʻīpuka + leka uila ma HRIS: E hoʻopaʻa i kāu portal HR (La Hana, Rippling, BambooHR, Gusto, Deel) i kēlā me kēia 6 mahina e hōʻoia i ka 100 pakeneka o nā limahana mamao a me nā mea hana ʻaelike i loaʻa i kahi helu hana kino hou loa (me Apartment/Unit number) a me ka liʻiliʻi o hoʻokahi helu kelepona **Kx.
• 2. Hāʻawi iā 24/7 "Break-Glass" Hoʻokaʻaʻike Hoʻokaʻaʻike Kūʻē i nā Luna Hoʻokele & On-Call Leads: E hoʻonohonoho i kāu HRIS no laila loaʻa i kēlā me kēia People Manager (a i ʻole 24/7 On-Call Duty Officer) i kā lākou hōʻike pololei 'Emergency Contact & Physical Location card i ka hopena pule a i ʻole nā ​​​​hola kelepona.
• 3. E hoʻokumu i kahi lula "Hele Kaʻahele / Digital Nomad Temporary": Inā hana kahi limahana mamao mai ka hōkele, Airbnb, a i ʻole ka hale o ka ʻohana no ka pule, e hāʻawi iā lākou i ka inoa hōkele/kūlanakauhale i kā lākou luna a i ʻole e hōʻano hou i kahi kahua kahi pilikino i ʻole e hoʻouna ka hui i kahi kaʻa kaʻa i ko lākou wahi home ʻole.
• 4. Kaʻana like i kā kāleka "Peer Buddy" no ka poʻe hana mamao noho kaʻawale: E paipai i nā limahana mamao e noho hoʻokahi ana e kaʻana like i kā lākou hale hale hale helu helu papa mua (a i ʻole ka helu kelepona pili ʻohana) me hoʻokahi hoa hana hilinaʻi.
• 5. Manaʻo i ka hoʻomaʻamaʻa kōkua lima lima: E pōmaikaʻi kēlā me kēia limahana mamao a me nā lālā o ka ʻohana mai ka lawe ʻana i kahi kōkua mua lima i hōʻoia ʻia a me ka papa CPR/AED mai ke Keʻa ʻulaʻula, St John Ambulance, a i ʻole kahi mea lawelawe kūloko i ʻike ai kekahi ma ka home pehea e pane ai ma mua o ka hōʻea ʻana o nā paramedic.

Nā helu ulia pōpilikia āpana a me nā protocols oihana¶

E hoʻohana i kēia papa kuhikuhi kuhikuhi wikiwiki i ka wā e hoʻonohonoho ai i ka hoʻouna ʻana i ka pilikia no kahi hoa hana mamao ma nā wahi a pau o ka honua:

ʻAmelika Hui Pū ʻIa a me Kanada¶

• Helu ulia pōpilikia kūloko: 911 (nā ala i ke kalana kūloko o ka mea kelepona PSAP).
• Ma waho o ke kūlanakauhale / ma waho o ka moku'āina e hoʻouna aku i ke kaʻina:
  1. Huli "[Coworker City + State/Province] Police Department 24-hour dispatch phone number" a kāhea pololei i ke kikowaena kamaʻilio 10-helu.
  2. A i ʻole e kelepona iā 911 ma ka ʻāina a noi i kahi Inter-PSAP Transfer / NENA Enhanced PSAP Registry lookup no ke kalana a me ka mokuʻāina pololei o ka hoa hana.
  3. ** Hoʻonui 911 (E911) ma o VoIP Hui (Zoom Phone / Microsoft Teams Phone / RingCentral):** Inā hoʻohana kāu hui i ke kelepona kapuaʻi ʻoihana (Zoom Phone a i ʻole Teams Direct Routing) me Nomadic E911 (Kari's Law & RAY BAUM'S Act hoʻokō) hiki, hiki i nā luna hoʻomalu ke ʻike i ka **E911 Civic Address o ka limahana i hoʻopaʻa inoa ʻia ma loko pono o ka Zoom/Teams Admin Portal.

Aupuni Mōʻī Hui Pū ʻia¶

• Helu ulia pōpilikia kūloko: 999 a i ʻole 112.
• Ma waho o ka ʻĀpana / Kūkākūkā Hoʻouna ʻĀina:
  • Mai loko o UK (Different City/County): Kāhea i ka 999, e noi iā Ambulance a i ʻole Police, a haʻi koke aku i ka mea hoʻohana BT: *"Ke kāhea nei au mai [Kou kūlanakauhale], akā makemake wau i kahi hoʻololi kaʻa kaʻa pilikia i [Coworker's County/City Ambulance Service a i ʻole Police Force] no ka hāʻule ola ʻana ma ke wikiō ma **[Full Address + UK Postcode]9." ʻO ka lumi hoʻokele kaʻa kaʻa (LAS, NWAS, WMAS, SWASFT, SCAS, SAS, WAST, NIAS) a puni ka ʻāina.
  • Ma waho o UK: E kelepona i kahi hoa hana ma UK 999, a i ʻole e kelepona pololei +44 Helu 24-hola o ka Puʻi Makai UK e uhi ana i ka helu leka o ka hoa hana (no ka laʻana, London Metropolitan Police mai nā ʻāina ʻē: +44 20 7230 1212) a noi i ka hoʻololi koke ʻana i ka CAD i ke Keʻena Manaʻo Ambulance.

Hui ʻEulopa¶

• Pan-European Emergency Number: 112 (hana ma nā mokuʻāina lālā 27 EU, Switzerland, Norewai, a me Iceland).
• ** Kaʻina hoʻouna ma waena o nā palena:**
  • Ma loko o ka ʻāina EU hoʻokahi: Kāhea i ka 112 a noi aku i ka mea hoʻohana e hoʻihoʻi a hoʻololi i ka pilikia i ka Leitstelle / SAMU 15 / 112 Center e uhi ana i ke kaona o ka hoa hana a me ka helu leka.
  • Ma nā palena aupuni o EU a i ʻole ma waho o ʻEulopa: E loaʻa i kekahi hoa hana ma kēlā ʻāina kikoʻī e kelepona 112, a i ʻole e kelepona pololei +CountryCode 24-hour municipal Fire/Rescue (Feuerwehr Leitstelle ma Kelemānia, Préfecture de Police / Pompiers ma Farani, Polizia / Carabinieri ma Italia) helu kelepona no ke kūlanakauhale o ka hoa hana.

ʻAuseteralia a me Aotearoa¶

• Nā helu ulia pōpilikia: 000 (Triple Zero) ma Australia; 111 ma Aotearoa.
• Kaʻina hoʻouna mokuʻāina a me ka honua:
  • Ma loko o Australia (Different State/Territory): Kāhea 000; Nīnau nā mea hoʻohana ʻo Telstra Triple Zero "He aha ka mokuʻāina a me ke kūlanakauhale ka pilikia i loko?" ma mua o ka hoʻopili ʻana iā ʻoe i ka Service Ambulance State (NSW Ambulance, Ambulance Victoria, Queensland Ambulance Service, St John WA, SA Ambulance).
  • Ma waho aʻe o Australia/NZ: E kelepona i kahi hoa hana Australia/NZ i 000 / 111, a i ʻole e kelepona i ke kikowaena kamaʻilio o nā mākaʻi mokuʻāina. +61 / +64 helu.

Inia a me Asia-Pakipika¶

• India: Helu ulia pōpilikia ʻĀina 112 (a i ʻole 108 / 102 no ka Ambulance, 100 no nā Makai). Inā kelepona mai waho ʻo India, e kelepona i kahi hoa hana ma India 112 / 108, a i ʻole e kelepona i ke kūlanakauhale ʻo Police Control Room (PCR) pololei +91 helu ʻāina (a i ka manawa like e kāhea aku i kahi lumi pilikia o ka haukapila kokoke a i ʻole ka palekana hale o ka limahana/ʻohana).
• Singapore, Iapana & Philippines:
  • Singapore: 995 (SCDF Ambulance/Fire) a i ʻole 999 (Police).
  • Iapana: 119 (Ke Ahi/Ambulance) a i ʻole 110 (Nā Makai). Inā aia ka hoa hana ma Iapana, e kāhea aku i kekahi hoa hana ʻōlelo Kepani i ka 119 ma ka prefecture o ka mea i pepehi ʻia (a i ʻole e kelepona i ke keʻena nui o ka Oihana Kinai Ahi. +81 helu pololei).
  • Pilipine: 911 (National Emergency Hotline) a me nā helu pololei o ke kūlanakauhale ʻo Barangay / Command Center (a hoʻolaha koke i ka palekana hale ma BGC/Makati/IT Park condos).

Nīnau pinepine¶

No ke aha e hoʻouna ʻole ai i ka 911 ma kaʻu kelepona hele i kahi kaʻa kaʻa i ka hale o kaʻu hoa hana mamao?¶

Ke kelepona ʻoe i ka 911, 999, 112, a i ʻole 000 ma ke kelepona paʻalima, e hoʻokele ka pūnaewele kelepona i kāu kelepona leo e pili ana i ka hale kiaʻi kelepona pili i kāu kelepona ponoʻī, e hoʻokuʻu iā ʻoe i ka Public Safety Answering Point (PSAP) no kou kalana a kūlanakauhale ponoʻī. ʻO kēlā palapala 'āina kōkua kamepiula (CAD) ka palapala 'āina e hoʻomalu wale i nā ambulances a me nā kaʻa ahi i loko o ko lākou mau palena kalana. ʻAʻole hiki iā lākou ke hoʻouna uila i kahi kaʻa kaʻa ma kahi mokuʻāina ʻē aʻe a ʻāina paha, ʻo ia ke kumu e pono ai ʻoe e kelepona pololei i ka laina hoʻouna pilikia 10-helu ma ke kūlanakauhale o ka hoa hana a i ʻole e noi i kāu mea hoʻohana 911 kūloko e nānā i ka helu hoʻololi NENA Inter-PSAP no ka kalana o ka hoa hana.

Pono au e noho ma ke kelepona Zoom a i ʻole nā hui inā ʻike ʻole kaʻu hoa hana a pane ʻole mai iaʻu, a i ʻole e kau wau i luna?¶

Mai kau a hoʻopaʻa i ke kelepona wikiō a hiki i ka poʻe paramedic i loko o ka lumi a haʻi iā ʻoe e kāpae. ʻOiai inā ʻaʻole ʻike kou hoa hana a ʻaʻole hiki ke kamaʻilio, ʻae ka webcam a me ka microphone e nānā iā ʻoe inā e hanu ana lākou, e ʻike i nā ʻūhā agonal (e hōʻike ana i ka hopu ʻia ʻana o ka naʻau), e aʻo aku i nā mea lapaʻau inā aia kahi holoholona ʻino i loko o ka lumi, lohe i ka wā e kīkēkē ai nā mea kuni ahi a uhaʻi paha i ka puka mua, a kamaʻilio pololei i nā paramedics ma o ka kamepiula a me nā lumi ʻōlelo e haʻi iā lākou i ka mea i komo ai i ka lua.

ʻO ke kelepona ʻana iā HR a i ʻole ka hāʻawi ʻana i ka mea hoʻouna 911 i ka helu home o kaʻu hoa hana a me nā hōʻailona olakino e kūʻē i nā kānāwai pilikino HIPAA a i ʻole GDPR?¶

ʻAʻole, ʻaʻole loa. ʻO ka mea mua, ma ʻAmelika Hui Pū ʻIa, hoʻoponopono wale ʻo HIPAA i nā mea mālama ola kino, nā hoʻolālā olakino, a me nā hale hoʻomaʻemaʻe, ʻaʻole nā ​​​​mea hana a i ʻole nā ​​​​hoa hana e kāhea ana iā 911 i ka wā pilikia o kahi hana. ʻO ka lua, ma lalo o EU a me UK GDPR (Article 6(1)(d) and Article 9(2)(c) **"Vital Interests"**), ka hana ʻana a kaʻana like ʻana i ka ʻikepili pilikino o ke kanaka (home address, phone number, next-of-kin, and medical history) me nā lawelawe pilikia inā ʻaʻole hiki i ke kanaka ke hāʻawi i ka ʻae i ka wā o ke kānāwai e hoʻoweliweli i ke ola a hoʻoikaika ʻia e kēlā me kēia mana hoʻoweliweli a puni ka honua.

He aha inā inā ʻike wale au i ke kūlanakauhale e noho nei kaʻu hoa hana, hiki ʻole ke kiʻi ʻia ʻo HR i ka pō, a ʻaʻohe kanaka i loaʻa ko lākou helu wahi alanui?¶

E hana koke me ka hoʻohana ʻana i nā ala like: ʻo ka mua, e nānā i nā leka uila no ka lawe ʻana i ka pona IT, nā pālapa swag ʻoihana, a i ʻole e ʻimi i ka mōʻaukala Slack/Teams no kā lākou zip code a i ʻole inoa alanui. ʻO ka lua, inā aia lākou ma ʻAmelika Hui Pū ʻIa a i ʻole UK a ʻike ʻoe i ko lākou inoa piha kānāwai, kūlanakauhale, a me ka helu kelepona paʻa, he 15 kekona ka huli ʻana ma nā mea hoʻohui papa kuhikuhi lehulehu (e like me TruePeopleSearch, FastPeopleSearch, a i ʻole Whitepages) e hōʻike pinepine i ko lākou wahi noho a me ka helu hale. ʻO ke kolu, e kiʻi i kahi luna IT e huki i kā lākou IP address ola mai Microsoft Entra, Google Workspace, a i ʻole Zoom Admin log a kāhea aku i ke kikowaena hoʻouna mākaʻi ma ko lākou kūlanakauhale; hiki i nā mākaʻi ke hoʻouna koke i kahi noi palekana ola i ka ISP a i ʻole ka mea lawe kelepona e ping i ka helu kino maoli o ka mea kākau inoa IP a i ʻole ka lima.

Pehea e hiki ai iā mākou ke kiʻi i nā paramedics ma o ka hale hale hale paʻa i paʻa a paʻa i ka puka ʻāpana ke noho kaʻawale kahi limahana mamao?¶

ʻOiai e hoʻouna ana kekahi hoa hui i ka EMS i ka helu wahi, e kāhea koke i ka hoa hui ʻelua i ʻelua helu: ʻo ka mua, ʻo ka hoa hana, ka hoa, a i ʻole ka pilina pilikia (ʻo ia ka mea i loaʻa pinepine i ka polokalamu laka paʻa ma kā lākou kelepona e wehe i ka puka mua ma kahi mamao, ʻike i ke code keypad kūkulu hale, a i ʻole hiki ke kāhea i kahi hoalauna ma lalo o ke keʻena); a ʻo ka lua, inā he keʻena nui a hale condo paha ka helu wahi, e nānā i ke Keʻena Leasing o ka hale / 24-Hour Concierge / Property Management helu mālama pilikia pilikia ma Google Maps a haʻi iā lākou e hōʻea mai ana kahi kaʻa kaʻa no Unit [X] i hiki i nā limahana hale ke hoʻokuʻu i nā paramedics i loko o ka lobby a lawe mai i ke kī nui i ka elevator.

Nā kumu a me ke alakaʻi kūhelu¶

• Ahui helu ulia pōpilikia (NENA, United States & Canada): NENA Standard for Inter-PSAP Transfers (NENA-STA-025), National Enhanced PSAP Registry Operations, a me Nomadic VoIP E911 Location Dispatch Protocols (Kari's Law & RAY BAUM'S Act).
• Nā Haʻawina Hoʻonaʻauao o ka Hoʻouna ʻEpekema (IAED): Punaehana Hoʻouna Manaʻo Lapaʻau (MPDS) mamao / ʻekolu ʻaoʻao Caller Protocol (Visual/auditory agonal breathing recognition, stroke Time Last Known Well ka hōʻoia ʻana, a me ka hoʻopaʻa ʻana i ka hale noho paʻa i ka hae komo ʻana).
• Ahui Helu ʻEuropean Emergency Number (EENA 112, Hui ʻEulopa) & Keʻena Kuhina Nui o UK / Ofcom: Ke alahele kelepona ʻana i nā palena ʻē aʻe (E112), BT 999 Regional Ambulance Control Room Transfer Procedures, and Vital Interests Data Sharing under GDPR Article 6(1)(d).
• ** ʻAhahui Puʻuwai ʻAmelika (AHA) & 'Europa Ho'ola Ola (ERC):** Hopu Puuwai Iwaho o ka Halemai (OHCA) Hui o ke Ola, Telecommunicator CPR (T-CPR), a me nā alakaʻi hoʻomaopopo ʻana i ka ʻāʻā ʻana o Agonal.
• Society for Human Resource Management (SHRM) & National Institute for Occupational Safety and Health (NIOSH): *Nā Papa Hana Kūikawā (EAP) a me nā Kūkākūkā Duty-of-Care no nā poʻe hana i hoʻokaʻawale ʻia a mamao *.

Nā alakaʻi pili¶

• ʻO ka ʻike ʻana i ka stroke a me ke kōkua mua FAST
• Nā hōʻailona hōʻeha puʻuwai a me ke kōkua mua koke
• ʻO ka hoʻopaʻa a me ka convulsion kōkua mua
• E hana mamao ana mai ka hōkele a i ʻole ka manawa pōkole
• ʻO ka hiki ʻole ʻana a i ʻole nā hui pū ʻana i ka leak o ka pale, ka hanana wela-mic, a me ka hoʻopaʻa hoʻopaʻa ʻana
• Helu pilikia