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Dealing with Loss and Sudden Bereavement

Emergency numbers differ by country. This page uses 911, the number for the United States and Canada. Many other countries use 112, 999, or another number. Find the number for your country.

The sudden death of a family member or loved one causes severe emotional shock, numbness, and confusion. Knowing what administrative and self-care steps to take in the first hours helps you navigate the crisis safely.

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  1. Call local emergency services or a doctor if death occurs at home. If a death occurs unexpectedly at home, call your local emergency service (such as 911 in North America, 112 in Europe, or 999 in the UK). If the person was under hospice care, call the hospice nurse directly.
  2. Notify a trusted friend or family member. Ask someone you trust to come stay with you. Do not isolate yourself during the immediate hours of shock.
  3. Secure the home and dependents. Ensure any pets, children, or vulnerable dependents of the deceased are fed and cared for immediately.
  4. Locate important documents. Locate the deceased person's identification, medical records, legal will, and contact preferences when you are able.

... note "Mental health and crisis support" If grief feels unmanageable or triggers thoughts of self-harm, call or text 988 in the United States and Canada, 111 in the UK, or your local crisis helpline for free, confidential 24-hour support.

  • Accept physical responses: Shivering, nausea, numbness, crying, or inability to sleep are normal nervous system reactions to sudden grief.
  • Avoid major immediate decisions: Postpone major financial, career, or life decisions in the first days after a loss.
  • Accept help from others: Let friends and relatives help with meals, phone calls, household tasks, and childcare.