Baterija telefona se je izpraznila, ko ste zunaj: napolnite jo varno¶

A phone that goes black in the middle of the day can feel like a small disaster. Your map, your ticket, your ride home, your payment card and your ability to call for help may all be inside that one device. The good news is that a dead battery is one of the easiest phone problems to fix, and most towns offer more places to get power than you would expect.

This guide walks you through what to do in the first few minutes, where to find a free charge or a loan of a cable and a power bank, and how to ask for help politely. It also explains how to protect your data at public charging points, and how to stay safe and find your way while the phone is off. If you are in danger right now and cannot charge the phone, skip ahead to the section on emergency help without a phone, or read how to make an emergency call with a dead or low battery phone.

Naredi to zdaj¶

1. Check that it is really the battery. Hold the power button for 10 to 15 seconds. A frozen phone can look dead, and a cold phone can shut down at 20 or 30 percent. If the screen shows a battery symbol or a logo, it is only low on charge.
2. Warm it up if you are in the cold. Put the phone inside your coat against your body for a few minutes. Lithium batteries lose power quickly below about 0 degrees Celsius (32 degrees Fahrenheit) and often recover some charge when warmed.
3. If you are in danger or someone is hurt, get a person to call for you. Ask the nearest adult, shop worker or driver to call your local emergency number (911 in the United States and Canada, 112 across the European Union, 999 in the United Kingdom). See the list of številke za klic v sili za druge države.
4. Find a safe, public, staffed place to charge. Walk to a library, cafe, hotel lobby, pharmacy, transit station or shop that is open and busy. Staffed places are safer than empty ones.
5. Ask for a charge or a loan. Say what you need in one sentence, offer to buy something small, and offer to leave your ID or stay in view. Staff often say yes.
6. Use your own cable and wall adapter if you can. Avoid plugging into unknown USB ports. If you must, use a power only adapter or a "data blocker" so nothing but electricity passes through.

Why batteries die faster than you expect¶

Understanding why the phone died helps you stop it from happening again within the same hour. Several things drain a battery faster than people realise, and they tend to stack up when you are out and about.

• Weak signal. When your phone is far from a tower, it boosts its radio power to hold a connection. A phone in a basement, a train tunnel, a rural area or a crowded stadium can lose a large share of its charge in a short time.
• Screen brightness and navigation. Running a map app with the screen on at full brightness is among the heaviest uses of a phone. An hour of navigation can use a quarter or more of a typical battery.
• Cold weather. Batteries deliver less power in the cold. The percentage shown can drop suddenly, then jump back when the phone warms up.
• Heat. A phone left on a car dashboard or in direct sun may slow charging, dim the screen or shut off to protect itself. Move it into shade and let it cool before you charge.
• Old batteries. A battery that is three or more years old holds much less charge than it did when new. The percentage may look fine and then fall to zero.
• Background apps, location and photos. Video calls, streaming, hotspot sharing, ride apps and constant camera use all draw power. So do apps that refresh in the background.

What to do in the first five minutes¶

Stay calm and make a short plan. Panic wastes the minutes that matter.

Ask yourself three questions: Am I safe? Do I know where I am and how to get home? What do I need the phone for in the next hour?

Check your surroundings and your safety¶

Look around. Are you in a busy public place with people and lights, or somewhere quiet and isolated? If you feel unsafe, walk toward people, lit streets and open businesses. Do not stand still in a dark, empty place waiting for a phone to charge.

If it is night, or you are alone, treat getting to a safe indoor public place as the first priority. A 24 hour pharmacy, hospital entrance, petrol station, transit hub, hotel lobby or restaurant is a better choice than a side street. For more on late night problems, read stranded at night after the last bus or train.

Note what the phone was doing¶

Think about what you need it for. Do you need to meet someone, pay for something, show a ticket, unlock a door, order a ride or contact a family member? If you were mid-journey, try to remember the next step: a street name, a platform, a bus number or a meeting point.

Write down key details on paper, your hand or a receipt as soon as you can. Names, addresses and phone numbers that you remember now may disappear from your head when you are stressed.

Decide how much charge you need¶

Most people do not need a full battery. A 20 to 30 percent charge is usually enough to call a ride, send a few messages, and show a ticket. Ask for a short charge and keep your phone on low power mode and with the screen dimmed. Those few minutes can save a long wait.

Where to get a free charge or a loan¶

Charging is one of the most common small requests that businesses and public services receive. Many of them keep spare cables, charging shelves or wall sockets for this purpose. Here are the best places to try, roughly in order of how likely they are to help.

Libraries and public buildings¶

Public libraries often have free sockets, USB ports and free Wi-Fi. Staff are used to being asked and you do not have to buy anything. Community centres, town halls, museums, tourist information offices and university campuses can be similar, particularly during opening hours.

Cafes, restaurants and fast food places¶

Many cafes have sockets near the tables, and some provide charging cables or charging stations. Buy a drink, a snack or a bottle of water, then ask politely if you can plug in. Quiet times between meal rushes are best. Sit where staff can see you and keep your phone in view while it charges.

Hotels and hostels¶

A hotel lobby is a comfortable, well lit place to sit, and the front desk often has chargers for guests. Non-guests can ask for a favour, especially if they look calm and polite. A concierge or bell desk may have a cable or a power bank to lend, and a hotel business centre may have a free socket.

Transit hubs and airports¶

Train stations, bus terminals and airports usually have charging points and lounge seating. Many have lockers or charging stands that need a coin or a card. Information desks and security staff can point you to the nearest free socket, and they can also help with directions.

Lekarne, supermarketi in trgovine z mešanim blagom¶

Večje trgovine prodajajo kable, stenske adapterje in napajalnike. Če imate kartico ali gotovino in vam je telefon mrtev, lahko kupite poceni kabel in adapter, nato pa na blagajni zahtevate vtičnico. Lekarna ali trgovina z zaposlenim v bližini je dober in varen kraj za čakanje, medtem ko se telefon polni.

Policijske postaje, gasilski domovi in ​​bolnišnice¶

V nujnih primerih ali če se ne počutite varno, pojdite na policijsko postajo, gasilski dom, bolnišnico ali reševalno postajo. Tamkajšnje osebje lahko pokliče pomoč, stopi v stik z družino v vašem imenu ali vam da varno mesto, da počakate. Nekatere postaje so ob določenih urah zaprte, zato poiščite vhod z osebjem ali domofon. Zahteva za bremenitev zaradi rutinskega razloga običajno ni najboljša izraba njihovega časa, vendar vam bodo pomagali, če se ne počutite varni ali ste izgubljeni.

Vozniki s souporabo prevozov, taksiji in dostavljavci¶

Voznik ima lahko avtomobilski polnilec in kable. Če rezervirate prevoz, lahko vprašate voznika na pločniku, vendar ne vstopajte v vozilo, ki ga niste naročili ali ki se ne ujema s pravili rezervacije ali taksi postajališča. Uporabite licencirani taksi na označenem mestu, če je vaš telefon mrtev in imate gotovino ali kartico.

Telovadnice, pisarne in coworking prostori¶

Recepcije v telovadnicah, pisarnah in klinikah imajo včasih polnilnike. Vljudno razložite svojo situacijo in jih prosite, če lahko pomagajo za nekaj minut. Ne vstopajte v varovana območja brez dovoljenja.

Drugi popotniki in sosedje¶

Ljudje na vlakih, avtobusih in klopeh pogosto nosijo napajalnike. Najbolje deluje kratka, prijazna zahteva: "Oprosti, ker te motim, moj telefon je pokvaril. Ali si lahko sposodim tvoj polnilec za pet minut? Ostala bom tukaj." Mnogi se bodo strinjali, nekateri pa vam bodo namesto tega ponudili klic.

Kako vljudno vprašati in z lahkoto reči da¶

Kratko in natančno zahtevo je enostavno sprejeti. Dolga zgodba ali zahteva je težja. Ljudje z veseljem pomagajo, ko se počutijo varne in brez naglice.

• Začnite z opravičilom in jasnim razlogom. "Oprostite, telefon mi je pokvaril in moram poklicati svoj prevoz. Ali ga lahko polnim deset minut?"
• Ponudite nekaj v zameno. Kupite pijačo ali prigrizek. Ponudite majhno napitnino ali zahvalo.
• Na zahtevo ponudite zavarovanje. Osebju lahko pustite osebno izkaznico, torbo ali uro, vendar vam ni treba dati potnega lista ali bančne kartice.
• Ostanite v vidnem polju. Sedite blizu vtičnice in pazite na svoj telefon. Ne odtavajte.
• Vzemite svoj kabel, če ga imate. Podjetju je lažje reči da vtičnici kot posoditi kabel.
• Recite hvala in odidite, ko končate. Ne odlašajte z dobrodošlico. Če potrebujete več časa, vprašajte znova.
• Če nekdo reče ne, pojdi naprej. Zavrnitev ni osebna. Drugo mesto bo reklo da.

Lahko tudi prosite nekoga, da opravi kratek klic namesto vas. Dajte jim številko, povejte, kaj naj osebi povedo, in pustite, da drži telefon. To je morda hitreje in varneje kot čakanje na polno polnjenje.

Varnost javnega polnjenja: juice jacking in kako se temu izogniti¶

Javna vrata USB na letališčih, hotelih, kavarnah in vlakih so lahko videti priročna, vendar so možna pot za krajo podatkov ali zlonamerno programsko opremo. Varnostne agencije, vključno z Zvezno komisijo za komunikacije (FCC, Združene države) in Zveznim preiskovalnim uradom (FBI, Združene države), so ljudi opozorile, naj se izogibajo uporabi brezplačnih javnih polnilnih postaj USB. Praksa kraje podatkov ali nameščanja zlonamerne programske opreme prek javnih vrat USB se včasih imenuje "juice jacking". Potrjeni primeri v resničnem svetu so redki, vendar je tveganje dovolj resnično, da sprejmemo preproste korake.

Kabel USB lahko prenaša tako napajanje kot podatke. Ko se priključite na neznana vrata, vas bo telefon morda vprašal, ali naj zaupa napravi ali dovoli prenos podatkov. Vedno izberite "ne zaupaj" ali "samo zaračunaj". Če vaš telefon ne vpraša, obravnavajte vrata kot tvegana.

Varnejši načini polnjenja v javnosti¶

1. Uporabite svoj stenski adapter in kabel. Adapter priključite v običajno električno vtičnico, nato pa vanj priključite svoj kabel. S tem podatki ostanejo zunaj slike.
2. S seboj imejte napajalnik. Napolnjen paket baterij pomeni, da se vam nikoli ne bo treba zanašati na javna vrata.
3. Uporabite samo napajalnik ali "blokator podatkov". Ta majhen vtič sedi med kablom in vrati ter blokira podatkovne nožice. Kupite ga v ugledni trgovini z elektroniko. Naš vodnik po javni polnilni kioski in blokatorji podatkov gre v podrobnosti.
4. Uporabite samo polnilni kabel. Nekateri kabli so izdelani brez podatkovnih žic. So poceni in enostavni za prenašanje.
5. Med polnjenjem imejte telefon zaklenjen. Do zaklenjenega telefona je veliko težje dostopati, tudi če so vrata ogrožena.
6. Izogibajte se neznanim ali poškodovanim kablom. Ne uporabljajte prostih kablov, ki so ostali priključeni, kablov od neznancev in kablov, ki so videti poškodovani.
7. Bodite pozorni na pozive. Če vas pojavno okno prosi, da dovolite dostop do podatkov, ne sprejmite ničesar. Odklopite in poskusite z drugo metodo.
8. Do not leave the phone unattended. Charging lockers are a convenient way to keep a device safe, though check that you can retrieve it before closing the door.

Wall sockets are safer than USB ports¶

An ordinary mains socket with your own adapter is the safest public option. Wireless charging pads in cafes and cars carry little data risk, though they are slower. Charging from a laptop at a coworking space or from another person's computer carries more risk, as a computer can exchange data with your phone.

Counterfeit chargers and heat¶

Very cheap, unbranded chargers and cables can overheat, fail or damage the phone's battery. Buy chargers from known brands, look for safety marks that apply in your country, and stop using any charger that gets very hot, smells of burning or sparks. Do not charge a phone under a pillow, in a closed bag or on a bed, because heat cannot escape.

Table: where to charge and what to expect¶

Vodnik za odločanje¶

The chart below helps you choose your next step when the phone is dead and you are away from home. Use it as a quick reference.

flowchart TD
    A["Phone is dead or very low"] --> B{"Are you in danger or hurt?"}
    B -- "ja" --> C["Ask a person to call your local emergency number"]
    B -- "št" --> D{"Do you have your own cable and adapter?"}
    D -- "ja" --> E["Find a wall socket in a staffed public place"]
    D -- "št" --> F{"Do you have cash or a card?"}
    F -- "ja" --> G["Buy a cable and adapter or a small power bank"]
    F -- "št" --> H["Ask a library, cafe, hotel or shop for a loan"]
    E --> I["Charge to 20 or 30 percent and dim the screen"]
    G --> I
    H --> I
    I --> J["Contact your ride or family and head to safety"]

Staying safe while your phone is off¶

Sometimes you cannot charge right away. A dead phone is not a danger on its own, but it removes your usual safety net. Make a few changes to how you move and act.

Get your bearings the old fashioned way¶

Poiščite ulične znake, številke stavb, zemljevide javnega prevoza in znamenitosti. Mnoga mesta imajo javne zemljevide na postajališčih in postajah. Turistični informacijski uradi, hoteli in trgovine vam bodo dali navodila, če boste vprašali.

Vprašajte nekoga, ki je videti, kot da dela v bližini: delavca v trgovini, varnostnika, prevoznika ali starša z otrokom. Izogibajte se sledenju neznancem, ki se ponudijo, da vas nekam peljejo. Zapišite navodila, ki ste jih dobili.

Načrtujte pot v preprostih korakih¶

Razčlenite svoje potovanje na kratke noge. Na primer: sprehodite se do glavne ceste, vzemite avtobus št. 14 šest postankov, izstopite pri knjižnici, hodite dve ulici do hotela. Ponovite korake na glas ali jih zapišite. Če se izgubite, se vrnite na zadnje mesto, ki ste ga prepoznali.

Povejte nekomu, kam greste¶

Če si lahko izposodite telefon ali uporabite računalnik, pošljite kratko sporočilo družinskemu članu ali prijatelju. Povejte, kje ste, kam greste in kdaj pričakujete prihod. Če nikogar ne morete doseči, pustite sporočilo s krajem, kjer bivate.

Shranite svoje dragocenosti na varno¶

A person without a phone can look like an easy target for scammers and thieves. Keep your bag closed and in front of you. Do not hand your phone, wallet or ID to a stranger who offers to help. Stay in busy, public places.

Ne sprejemajte prevozov od neznancev¶

Vozniki brez licence, ki ponujajo dvigala, ogrožajo vašo varnost. Uporabite uradne taksije na označenih postajah, avtobuse, vlake ali prevoz, ki ste ga dogovorili z zaupanja vredno osebo. Trgovina ali hotel vam lahko pokliče taksi, voznika pa lahko prosite, da potrdi cilj, preden se odpravite na pot.

Plačajte z gotovino ali kartico¶

Many shops and transport systems accept contactless cards or cash. If your phone was your payment method, use a physical card or ask the staff what other options exist. If you have no payment method, read obtičal brez telefona, denarnice ali ključev.

Emergency help without a phone¶

If you need urgent help and the phone is dead, ask a person nearby to call your local emergency number. Say clearly: "Please call for an ambulance," or "Please call the police." Give the person your location and what has happened. Stay with them while they make the call.

You can also go into a shop, restaurant, hotel or station and ask staff to call. Public payphones still exist in some places and can often call emergency numbers without payment. Fire stations, police stations and hospitals nearly always have someone on duty. For more detail, see how to make an emergency call with a dead or low battery phone.

In a vehicle on a highway, many roads have emergency call boxes, and some cars have an emergency button that calls for help. In a rural area, use landmarks, road signs or kilometre markers to describe your location. Stay with your vehicle if it is safe to do so.

Make your phone last longer in the future¶

Prevent the problem before it comes back. A few habits take little effort and make a big difference.

1. Charge before you leave. Plug in for 15 minutes before heading out, even if the battery shows 60 percent.
2. Carry a small power bank. A 5,000 mAh unit weighs about 100 to 150 grams (3.5 to 5 ounces) and gives roughly one full charge. A 10,000 mAh unit gives about two.
3. Bring your own short cable. Keep one in your bag or coat. Make sure it matches your phone.
4. Turn on low power or battery saver mode early. Do not wait for 10 percent.
5. Lower the screen brightness and shorten the screen timeout. The screen uses more power than almost anything else.
6. Turn off features you are not using. Bluetooth, location, hotspot and background app refresh can be switched off for a few hours.
7. Download offline maps and tickets. This saves the data and power used by streaming and searching.
8. Keep the phone warm in winter. Use an inside pocket.
9. Replace an old battery. If your phone dies at 30 percent, the battery is probably worn. Manufacturers and repair shops can test and replace it.
10. Keep a paper card with key numbers. Write down two family numbers and a place to meet. See pripravljenost telefona pred potovanjem.

What if the phone will not turn on after charging?¶

If you plug the phone in and nothing happens, wait at least 10 to 15 minutes before judging. A deeply drained battery may need a short time before the screen lights up. Try a different socket, cable and adapter, and check that the cable is fully pushed in.

Look inside the charging port with a torch. Lint, dust and dirt often build up and block the connection. Use a wooden toothpick or a soft, dry brush to remove debris gently. Do not use metal objects, liquids or compressed air.

If the phone still does not respond, try a forced restart. The method differs by model, so check the manufacturer's support page on a library computer or another device. If the phone feels very hot, swollen or smells of burning, stop charging and move it away from flammable items. A swollen battery is a fire risk and needs a professional repair.

If water was involved, read phone dropped in water: what to do and not do.

Posebne situacije¶

Travelling in another country¶

Foreign plugs and voltages can be a problem. A universal travel adapter is a small, cheap item that solves most of the trouble. Many airports and hotels have adapters to lend. Hotels may also have a drawer of spare cables, so ask at the front desk.

Check the local emergency number before you go, since it differs by country. The številke za klic v sili page lists many. If you are travelling with a dead phone and have lost documents, see izgubljen potni list ali potne listine.

Pohodništvo, kampiranje in oddaljena območja¶

Bolj resno je mrtev telefon na prostem, saj morda ni trgovin, vtičnic ali ljudi. S seboj imejte powerbank, papirni zemljevid in piščalko. Povejte nekomu svojo pot in čas povratka, preden se odpravite.

If you become lost, stay put, stay warm and stay visible. Read izgubljen na prostem if you are in that situation.

Using a car charger safely¶

If you have a car, a 12 volt socket adapter can charge your phone. Run the engine only in an open, ventilated place, never in a closed garage, because exhaust contains carbon monoxide. Turn the engine off when you are not charging, and watch your fuel level. If the car battery is flat, see okvara avtomobila.

Using someone else's phone¶

If you borrow a phone to call, keep the call short and do not sign into your accounts on it. Write down any numbers you need from your own phone before it dies. After the call, ask the owner if you can leave a short message with a contact for your family.

Pogoste napake, ki se jim je treba izogniti¶

• Plugging into any public USB port without protection. Use a wall socket and your own cable instead.
• Accepting a "free" cable from a stranger. Tampered cables exist.
• Leaving the phone unattended while it charges. It is a theft risk.
• Getting into an unknown car because the driver has a charger. Your safety matters more than the battery.
• Spending time looking for 100 percent. Aim for enough charge to finish the job.
• Ignoring a swollen or hot battery. Stop using it and get it checked.
• Putting your phone in the freezer or oven. Neither warms nor cools a battery safely.
• Forgetting to tell someone where you are. Even a short message helps.

Viri preverjeni¶

• Federal Communications Commission (FCC, United States): consumer guidance on public charging stations and phone safety.
• Federal Bureau of Investigation (FBI, United States): public warnings about free USB charging stations in airports and hotels.
• Ready.gov and the Federal Emergency Management Agency (FEMA, United States): advice on keeping phones charged and carrying portable chargers.
• Ofcom (United Kingdom): information on emergency calls and mobile phone coverage.
• Manufacturer support pages (Apple, Google, Samsung): battery care, low power mode and cold weather guidance.

Guidance can change, so check your phone manufacturer's current advice for your model.

Pogosta vprašanja¶

Is it safe to use a public USB charging port?¶

It is better to avoid it. Public USB ports can carry data as well as power, and agencies such as the FCC and the FBI in the United States advise using your own adapter and a normal wall socket, a power bank, or a data blocker instead. Confirmed attacks are rare, but a simple precaution costs little. If your phone asks whether to trust the device, choose the charge only option.

Can I ask a shop or cafe to charge my phone for free?¶

Yes, you can ask, and many places will say yes. Be polite, keep the request short, offer to buy something small, and stay where staff can see you. If they say no, thank them and try somewhere else, since a refusal is not personal.

How much charge do I need to get home?¶

For most trips, 20 to 30 percent is enough to call a ride, show a ticket and send a few messages. Turn on low power mode and lower the screen brightness to make it last. If you need a map for a long route, ask for a longer charge or write the directions down first.

What should I do if my phone dies and I feel unsafe?¶

Move toward people and light, and go into a staffed, open place such as a shop, hotel, hospital or station. Ask a staff member to call your local emergency number (911 in the United States and Canada, 112 across the European Union, 999 in the United Kingdom) if you are in danger. Do not accept lifts from strangers, and wait in a public place until help or a trusted contact arrives.

Sorodni vodniki¶

• How to make an emergency call with a dead or low battery phone
• Stranded without phone, wallet or keys in an unfamiliar place
• Pre-trip phone readiness: offline maps, power banks and paper numbers
• Stranded at night after the last bus or train
• Številke za klic v sili po državah