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Ojuami-ti-tita (POS) ati ijade Ipari Isanwo Lakoko Awọn wakati Iṣowo tente oke

Awọn nọmba pajawiri yato nipasẹ orilẹ-ede. Oju-iwe yii nlo 911, nọmba fun Amẹrika ati Kanada. Ọpọlọpọ awọn orilẹ-ede miiran lo 112, 999, tabi nọmba miiran. Wa nọmba fun orilẹ-ede rẹ.

Wiwo gbogbo iboju-ojuami-ti-Tita (POS) ati oluka kaadi kirẹditi EMV ninu ile ounjẹ rẹ, ile-itaja, ile itaja itaja, laini ibi isanwo ounjẹ, tabi ibi isere alejò didi pẹlu "Network Connection Lost / Payment Gateway Unreachable" ašiše ni arin ti a Friday night adie tabi Saturday isinmi tio tente jẹ ẹya ńlá operational ati wiwọle idaamu. Pẹlu o kere ju ida 15 ti ile ounjẹ ati awọn alabara soobu ti n gbe owo ti ara ti o to lati san owo-owo wọn, POS ti ko ni ọwọ tabi isanwo isanwo duro titẹjade tikẹti ibi idana ounjẹ, ṣe atilẹyin awọn isinyi ibi isanwo laarin awọn iṣẹju 5, fi agbara mu awọn alejo jijẹ lati jade laisi isanwo, ati ṣafihan awọn alakoso ijaaya si awọn aṣiṣe ajalu meji: boya muu ṣiṣẹ ailopin kaadi “Laini itaja - **”Off. awọn bọtini dola (nibiti 100 ogorun ti kọ, ji, tabi ti pari layabiliti kaadi yipada si ọdọ oniṣowo naa), tabi kikọ silẹ ni ilodi si awọn nọmba kaadi kirẹditi alabara ati awọn koodu CVV oni-nọmba 3 lori awọn paadi iwe ni ilodi si ** PCI-DSS Ibeere 3.2 ***.

Mimu wiwọle ti nṣàn ati ibi idana ounjẹ tabi awọn laini isanwo gbigbe lakoko POS tabi ijade intanẹẹti nilo iyapa lẹsẹkẹsẹ ti ** Nẹtiwọọki Agbegbe / Ikuna ISP *** lati ** Awọsanma POS / Isanwo Processor Outage ***. Nipa ṣiṣe ṣiṣe ohun elo iṣẹju 3 kan ati ṣayẹwo ikuna hotspot cellular, tito leto ** Ile-itaja aisinipo-ati-Iwaju awọn opin EMV pẹlu opin ilẹ-tikẹti ti o muna, yi pada si foonuiyara kan ** Tẹ ni kia kia-si-sanwo (SoftPOS) tabi Terminal Foju *** afẹyinti lori data 5G cellular, nṣiṣẹ awọ-se amin iwe-idana iwe erogba ainidi3-ply dupes) nigbati awọn ẹrọ atẹwe agbegbe ba kuna, ati pe ko tọju data ti o ni idinamọ PCI kaadi lori iwe tabi awọn iwe kaunti, o le ṣe itọju 90 ogorun tabi diẹ ẹ sii ti awọn tita wakati ti o ga julọ laisi ijiya awọn idiyele nla tabi awọn itanran PCI.

Ṣe eyi ni bayi

  1. ** Ṣe abojuto aabo eniyan, awọn ijade ina kuro, ati de-escalate awọn isinyi ibanujẹ lẹsẹkẹsẹ.** Nigbati awọn laini ibi isanwo tabi yara jijẹ ba jade kuro ni gridlock lakoko ijade eto, rii daju pe awọn ọdẹdẹ egress ti o kere ju mita 1.1 (inṣi 44) wa laisi idiwọ patapata ati pe ko tii awọn ilẹkun ijade tabi da awọn alabara duro lori taabu ti a ko sanwo; Ti ewu eniyan ba fọ eewu, pajawiri didaku agbara, tabi ifarakanra ibinu dagba, pe nọmba pajawiri ti agbegbe rẹ (911 ni Amẹrika ati Kanada, 112 kọja European Union, 999 ni United Kingdom, tabi wo gbogbo rẹ pajawiri awọn nọmba).
  2. ** Ṣe idanimọ ni awọn aaya 90 boya intanẹẹti ile rẹ (ISP) ti wa ni isalẹ TABI awọsanma POS/isise ti wa ni isalẹ agbaye.** Mu foonuiyara oluṣakoso kuro ni Wi-Fi (nitorinaa o nlo data cellular 4G/5G mimọ) ati ṣayẹwo oju-iwe ipo ataja POS rẹ (fun apẹẹrẹ, status.toasttab.com, issquareup.com, status.clover.com, status.shopify.com, status.lightspeedhq.com). Ti Syeed awọsanma ba jẹ alawọ ewe, * modẹmu ISP agbegbe tabi olulana *** kuna; Ti oju-iwe ipo awọsanma ba fihan ijade isanwo isanwo agbaye, atunbere awọn ebute agbegbe rẹ kii yoo ṣe atunṣe ati pe ** le ni otitọ jade kuro ni ipo aisinipo ti o fipamọ ***.
  3. ** MASE jade kuro, yọ kuro, tabi ile-iṣẹ tunto ebute POS awọsanma kan lakoko ijade awọsanma ataja kan.** Nigbati olupin ijẹrisi POS awọsanma ba lọ silẹ ni agbaye, awọn ebute ti o ti wọle ** tẹlẹ wọle *** le tẹsiwaju ohun soke awọn ohun kan, titẹ sita si awọn atẹwe ibi idana agbegbe, ati gbigba awọn sisanwo offline nipa lilo ibi ipamọ data agbegbe wọn. Ti o ba jade kuro ninu app tabi tun fi sii lakoko ijade awọsanma, ebute naa yoo di lori iboju iwọle ti o ku titi ti awọsanma yoo fi gba pada.
  4. ** Maṣe kọ awọn nọmba kaadi kirẹditi oni-nọmba 16 ati awọn koodu aabo CVV oni-nọmba 3 lori iwe tabi Tayo.** Labẹ ** Aabo Data Aabo Ile-iṣẹ Kaadi Isanwo Kaadi (PCI-DSS v4.0 Ibeere 3.2 ati 3.3) ***, titoju oni-nọmba 3-nọmba tabi 4-nọmba 4-nọmba **CVV/CVC koodu isokuso pẹlu awọn fọto kaadi kirẹditi ọwọ eyikeyi pẹlu awọn fọto iwe-kirẹditi ọwọ. foonu oluṣakoso, tabi awọn iwe kaunti) lẹhin aṣẹ, tabi titoju awọn Nọmba Account Primary (PANs) ti ko parọ, jẹ irufin PCI ti o lagbara ti o fa awọn iṣayẹwo oniwadi dandan, $ 5,000 si $ 100,000 awọn itanran ero isise oṣooṣu, ati ifopinsi akọọlẹ oniṣowo lẹsẹkẹsẹ (wo oniṣòwo iroyin di ati chargeback jegudujera).
  5. ** Muu ṣiṣẹ "Ipo-itaja aisinipo-ati-Siwaju" NIKAN pẹlu fila dola iṣowo-owo ti o muna (fun apẹẹrẹ, $ 50 si $ 100) ati ṣayẹwo ID wiwo. ** iwọ (onisowo naa) fa ida ọgọrun ti pipadanu lori gbogbo kaadi ti o kọ silẹ nigbati ipele ba gbejade nigbamii ***, ati pe ti o ko ba tun sopọ si intanẹẹti laarin awọn wakati 24 si awọn wakati 72 ***, ipele aisinipo ti paroko pari patapata ($ 0 ti a gba).
  6. ** Yipada awọn tiketi dola giga ($ 100+) si Foonuiyara Foonuiyara cellular Tẹ ni kia kia-si-sanwo / ebute foju tabi ọna asopọ isanwo QR lẹsẹkẹsẹ. Stripe, tabi iroyin PayPal Zettle), tabi nipa kikọ ọrọ/fifihan lẹsẹkẹsẹ **QR Pay-by-Link *** ti alabara pari lori foonu alagbeka tiwọn nipasẹ Apple Pay tabi Google Pay.

Kini idi ti yiyọ olutọpa POS rẹ lakoko ijade kan fọ ibi idana ounjẹ rẹ ati awọn atẹwe tikẹti igi

Ninu ọpọlọpọ awọn ile ounjẹ igbalode ati awọn ile itaja soobu (lilo Toast, Square, Clover, Aloha, Micros, tabi Lightspeed), iboju ifọwọkan iPad tabi POS rẹ n ba awọn atẹwe ipa ipa ti ibi idana ounjẹ ati awọn ẹrọ atẹwe igi lori ** Agbegbe Agbegbe Nẹtiwọọki (LAN) ** nipasẹ awọn kebulu Ethernet ati Wi-Fi agbegbe, paapaa nigbati asopọ intanẹẹti ita lati Comcast, Spectrum, BT, tabi Rogers ti ku patapata. Awọn alakoso ijaaya nigbagbogbo yọọ olutọpa POS akọkọ nigbati intanẹẹti ba lọ silẹ, eyiti o pa nẹtiwọọki inu agbegbe lẹsẹkẹsẹ ati da awọn aṣẹ duro lati titẹ ni ibi idana ounjẹ. **Maṣe yọọ kuro ninu nẹtiwọọki POS inu rẹ tabi olulana Wi-Fi POS ***; dipo, yọọ nikan okun WAN kuro ninu modẹmu ISP ti o ti ku ki o si so pọ si 4G/5G cellular failover jojolo tabi so pọ mọ aaye ti foonuiyara oluṣakoso.

POS, intanẹẹti, ati igi ipinnu ijade ebute isanwo

flowchart TD
    Start["POS Touchscreen, Awọn ẹrọ atẹwe idana, tabi Awọn ebute Kaadi Kirẹditi Duro Ṣiṣẹ lakoko Rush"] --> Diagnose["Igbesẹ 1: Ṣayẹwo Oju-iwe Ipo Olutaja lori Foonu Alagbeka kan (Wi-Fi PA)<br/>ATI Ṣayẹwo Awọn imọlẹ ISP Iṣiṣẹ agbegbe"]

    Diagnose --> CauseType{"Kini idi idi ti ijade naa?"}

    CauseType -->|"1. Intanẹẹti agbegbe (ISP) Ti wa ni isalẹ, Ṣugbọn Olutaja POS Cloud ti wa ni oke"| LocalFailover["Ṣiṣe Aṣiṣe Nẹtiwọọki Agbegbe 3-iṣẹju:<br/>1. Ma ṣe yọọ kuro ninu POS yipada/LAN (jẹ ki awọn atẹwe idana ṣiṣẹ)<br/>2. Yipada POS Router WAN si 4G/5G Cellular Failover Jojolo TABI Gbona Foonuiyara<br/>3. Ti awọn ebute ba ni awọn kaadi SIM, yipada lati Wi-Fi si Data Cellular"]

    CauseType -->|"2. Awọsanma POS / Isanwo isise ti wa ni isalẹ agbaye"| DoNotLogout["OFIN PATAKI: Maṣe Jade tabi Ile-iṣelọpọ-Tunto Ibugbe eyikeyi<br/>(Jijade lakoko ijade awọsanma yoo tii ọ jade kuro ninu awọn akojọ aṣayan ipamọ agbegbe)"]

    DoNotLogout --> TicketSize{"Kini iwọn dola ti iṣowo alabara kọọkan?"}

    TicketSize -->|"Labẹ Fila Ewu Rẹ (fun apẹẹrẹ, Labẹ $50 si $75)"| OfflineEMV["Lo 'Ipo-itaja Aisinipo-ati-Siwaju' Ti paroko Ipo:<br/>1. Ṣeto aja ile-idunadura aladaaṣe ni awọn eto POS<br/>2. Fẹ sii EMV Chip Chip tabi Ra (fun awọn ofin aisinipo fun ataja; Apple/Google Pay nigbagbogbo dina aisinipo) <br/>3. Ṣayẹwo ọjọ ipari ati tun ebute pọ mọ intanẹẹti laarin awọn wakati 24 lati gbe ipele"]

    TicketSize -->|"Ju Fila Ewu Rẹ (fun apẹẹrẹ, $75 si $500+ Awọn taabu)"| LiveBackup["Ilana Igba-gidi Online Aṣẹ nipasẹ Ominira ikanni Afẹyinti:<br/>1. Ohun elo Processor Atẹle Iduroṣinṣin lori Foonu Alakoso 5G (Fọwọ ba-si-sanwo / SoftPOS)<br/>2. Onibara ṣe ayẹwo koodu QR lori gbigba/Wọle si Sanwo nipasẹ Apple Pay/Google Pay lori Tiwọn 5G<br/>3. Isanwo Owo (Lilo Owo-ori Ti A Titẹ tẹlẹ & Yi Iwe Iyanjẹ Yipada)"]

    CauseType -->|"3. Black Power Agbegbe TABI Awọn atẹwe idana Agbegbe ti ku"| PaperProtocol["Yipada si Tiketi Iwe Afọwọṣe & Ilana Isare:<br/>1. Sọtọ 1 'Expediter' lati fi awọn nọmba aṣẹ lẹsẹsẹ (#101, #102)<br/>2. Lo 3-Ply Carbonless Server Dupes (White=Ibi idana, Yellow=Bar/Expo, Pink=Cashier)<br/>3. Jeki bọtini duroa owo ẹrọ ni iforukọsilẹ lati ṣe iyipada"]

Ipele 1: Aisan iwadii iṣẹju-iṣẹju 3 (jade ijade ISP agbegbe vs. Cloud POS / ijade ero isise)

Ṣaaju ki o to yiyipada iṣan-iṣẹ isanwo rẹ, lo awọn iṣẹju-aaya 180 sọtọ iru ipele ti akopọ isanwo kuna. Awọn ipele oriṣiriṣi nilo awọn idahun imọ-ẹrọ idakeji.

Ifiwera ti awọn oju iṣẹlẹ ikuna 4 POS ati atunṣe deede fun ọkọọkan

Aisan lori pakà Ohun ti Nitootọ Ohun ti o tun ṣiṣẹ ni bayi Lẹsẹkẹsẹ Technical Action
**1. Awọn ebute kaadi sọ pe “Aisinipo / Ko le de ẹnu-ọna,” PC Office Manager ko ni intanẹẹti, Oju-iwe Ipo Olutaja jẹ GREEN *** ** ISP agbegbe rẹ (Cable / Fiber Internet) silẹ. ** Nẹtiwọọki Agbegbe Agbegbe ti inu (LAN)** tun n ṣiṣẹ: Awọn ebute POS tun le fi awọn aṣẹ ounjẹ ranṣẹ si ibi idana ounjẹ/awọn atẹwe ọti, ṣi awọn apoti owo, ati tọju awọn ifaworanhan kaadi offline. 1. Ṣayẹwo boya olutọpa POS rẹ ni modẹmu alaiṣedeede 4G/5G aladaaṣe *** ti a fi sinu WAN2 (jẹrisi pe o ni ifihan agbara).
2. Ti ko ba si cellular jojolo, so amusowo TTY tabi iPads to a ** Oluṣakoso Foonuiyara WPA2/WPA3 Hotspot Ti ara ẹni** (lo SSID gangan/ọrọ igbaniwọle fun awọn ẹrọ isanwo nikan, kii ṣe Wi-Fi alejo ti gbogbo eniyan).
**2. Awọn atẹwe ibi idana da awọn tikẹti titẹ sita, botilẹjẹpe intanẹẹti n ṣiṣẹ lori awọn foonu *** ** Yipada Nẹtiwọọki agbegbe, Cable Ethernet itẹwe, tabi Rogbodiyan IP. Ṣiṣe kaadi kirẹditi ori ayelujara ṣi ṣiṣẹ lori awọn ebute, ati awọn iboju KDS awọsanma lori cellular ṣi ṣiṣẹ. 1. Ṣayẹwo biriki agbara ati okun Ethernet lori ** nẹtiwọki yipada ** lẹhin counter.
** 2. ** Tan awọn fowo idana itẹwe PA, o si mu awọn FEED bọtini lati mọ daju iwe / mechanism ṣiṣẹ, tan pada ON.
3. Tun ẹrọ itẹwe ibudo naa pada ni awọn eto POS fun igba diẹ si ** Pẹpẹ tabi Atẹwe Gbigbawọle ** (ati ki o ni olusare rin awọn tikẹti 6 mita / 20 ẹsẹ si laini ibi idana ounjẹ).
**3. Ṣiṣẹda kaadi kuna lori GBOGBO awọn ebute (paapaa lori 5G cellular), Oju-iwe Ipo Olutaja jẹ RED *** ** Awọsanma POS tabi Isanwo Gateway Outage (fun apẹẹrẹ, Tositi, Square, Clover, Fiserv, Worldpay, Chase, Stripe).** Iwọn akojọ aṣayan agbegbe, titẹ ibi idana agbegbe, ati iṣẹ apamọ owo ṣi ṣiṣẹ ** NIKAN TI o ko ba jade kuro ni awọn ebute ***. ** 1.** ** DISE awọn oṣiṣẹ lati jade tabi atunbere awọn ebute.
2.** Mu ṣiṣẹ ** Ipo isanwo aisinipo *** fun awọn tikẹti kekere (<\(50-\)75).
3. Ṣii rẹ ** Ohun elo Isanwo Afẹyinti Atẹle *** (fun apẹẹrẹ, Square imurasilẹ ọfẹ tabi akọọlẹ Tẹ ni kia kia-si-sanwo lori foonuiyara oluṣakoso) fun awọn tikẹti ti o ju $75 lọ.
**4. Idinku Agbara IwUlO ni Ilé *** ** Agbara itanna akọkọ (120V/240V)** Awọn ebute POS amusowo ti o ni agbara batiri ati awọn fonutologbolori lori 5G cellular ṣi ṣiṣẹ; Awọn afẹyinti batiri UPS jẹ ki olulana akọkọ wa laaye fun iṣẹju 20 si 45. 1. Lo ** bọtini idalẹkun idẹ ti ara ** ti a fi sii si iwaju tabi latch isalẹ ti apoti owo lati ṣii awọn iforukọsilẹ owo.
2. Awọn kaadi ilana lori awọn amusowo alagbeka ti o ni agbara batiri tabi foonuiyara Fọwọ ba-si-sanwo lakoko tiipa awọn taabu to wa lailewu.

Ipele 2: Awọn ofin ati awọn ẹgẹ ti “Itaja Aisinipo-ati-Siwaju” Ipo Kaadi Kirẹditi

Fere gbogbo eto POS iṣowo pataki (Square, Toast, Clover, Shopify POS, Lightspeed, NCR Aloha, Oracle Micros) pẹlu ẹya ** Aisinipo (Ipo-itaja-ati-Iwaju) *** ẹya. Nigbati o ba ṣiṣẹ, ebute naa ṣe ifipamọ data kaadi alabara sinu iranti ohun elo sooro tamper ati ṣe atẹjade iwe-ẹri lẹsẹkẹsẹ laisi kikan si nẹtiwọọki kaadi, ti n ṣe awọn iṣowo lati ṣiṣẹ laifọwọyi ni kete ti Asopọmọra intanẹẹti ba pada.

Bibẹẹkọ, ** Ipo aisinipo gbe awọn ẹgẹ owo nla *** ti gbogbo oluṣakoso gbọdọ ṣakoso lakoko ijade:

5 Awọn ofin ti o jẹ dandan fun Ṣiṣeto Ipo Aisinipo ailewu

  1. ** Iyipada Layabiliti 100 Ogorun si Onijaja (Idaju gbigba agbara odo tabi Idaabobo Kọ) ***:
  2. Nitoripe ebute aisinipo ko le kan si Visa, Mastercard, American Express, tabi Iwari ni akoko gidi, **gbogbo kaadi ti o ra tabi fibọ ni Ipo Aisinipo yoo ṣafihan “Ti a fọwọsi / Ti o fipamọ” loju iboju, paapaa ti kaadi naa ti ji, fagile, ni iwọntunwọnsi $ 0 lori kaadi ẹbun ti a ti san tẹlẹ, tabi ni owo ti ko to ***.
  3. Nigbati intanẹẹti rẹ ba pada sẹhin awọn wakati mẹrin lẹhinna ati awọn ikojọpọ ipele, ** 3 si 8 ida ọgọrun ti awọn iṣowo aisinipo nigbagbogbo kọ ***, ati pe oniṣowo naa ko ni ipadabọ odo lati gba owo yẹn pada ni kete ti alabara ba ti jade ni ẹnu-ọna.
  4. ** Ṣeto Iwọn Ti o muna Fun-Idunadura Dọla Dola ($50 to $100 Max***:
  5. Ninu Dasibodu Alakoso POS rẹ ni bayi, ṣeto ** Idiwọn Iṣowo Aisinipo ** si ** $ 50, $ 75, tabi $ 100 ** (da lori iwọn tikẹti apapọ ati ala ere).
  6. Maṣe gba awọn oṣiṣẹ laaye lati mu taabu alẹ ẹgbẹ $450 tabi rira soobu $600 ni Ipo Aisinipo Itaja-ati-Iwaju. Tiketi eyikeyi ti o wa loke fila aisinipo rẹ gbọdọ jẹ sisan nipasẹ ero isise afẹyinti cellular laaye, ọna asopọ QR, tabi owo.
  7. ** Mọ Awọn oriṣi Kaadi Ewo ti Nṣiṣẹ ni Ipo Aisinipo (Magstripe Swipe vs. EMV Chip vs. NFC Ailokun) ***:
  8. Awọn ọna ayaworan ohun elo POS oriṣiriṣi mu fifi ẹnọ kọ nkan aisinipo lọtọ yatọ:
    • ** Awọn isanwo aisinipo square ***: ṣe atilẹyin **Magstripe (ra) ***, **EMV Chip Fi sii **, ati **Laini olubasọrọ (Apple Pay / Google Pay / Tẹ ni kia kia) *** lori iforukọsilẹ Square lọwọlọwọ, Terminal, Duro, ati ohun elo oluka, *ṣugbọn muna ko ṣe atilẹyin awọn nọmba kaadi ti a fi ọwọ ṣe,
    • ** Sisẹ abẹlẹ Tositi / Ipo aisinipo ***: Awọn atilẹyin ** EMV Chip ati Magstripe Ra *** titi di ipilẹ ipilẹ isale ti iṣeto rẹ, **ṣugbọn ṣe idiwọ awọn kaadi bọtini pẹlu ọwọ ati awọn kaadi ẹbun ** nigba offline, ati kilọ pe diẹ ninu awọn chirún EMV tabi awọn atunto aisi olubasọrọ le nilo ja bo pada si wiwun magstripe ti chirún naa ba beere fun olufunni cryptogram lori ayelujara.
    • ** Awọn sisanwo Aisinipo Clover ***: Faye gba gbigba awọn sisanwo ni aisinipo fun awọn ọjọ 7 **, koko ọrọ si atunto fun iṣowo-owo rẹ ati apapọ awọn opin dola aisinipo lapapọ.
  9. ** Ofin Iṣiṣẹ ***: Ti alabara kan ba gbiyanju lati tẹ Apple Pay tabi fibọ kaadi kirẹditi sisan ori ayelujara ti o muna / asansilẹ EMV lakoko ijade offline ati ebute naa kọ, tọwọtọ beere lọwọ alabara lati ** ra magstripe kaadi ti ara *** tabi ṣayẹwo ọna asopọ isanwo QR cellular rẹ.
  10. **Ṣayẹwo ojuran Kaadi Ti ara fun Awọn kaadi ẹbun ti a ti san tẹlẹ ati awọn ọjọ ipari ***:
  11. Kọ awọn cashiers ati awọn olupin lakoko ijade aisinipo lati wo kaadi naa: ** kọ awọn kaadi ẹbun ti a ti san tẹlẹ Visa/Mastercard ti kii ṣe igbasilẹ ni Ipo Aisinipo *** (awọn alabara nigbagbogbo fi kaadi ẹbun ti a ti san tẹlẹ $1.12 silẹ ni mimọ pe iforukọsilẹ jẹ offline), rii daju pe ọjọ ipari ko ti kọja, ki o baamu orukọ ti a fiweranṣẹ/ti a tẹ sita lori orukọ alabọde-ti a tẹ sita.
  12. ** Awọn Apaniyan 24-Wakati si 72-Wakati Ikojọpọ Akoko ipari ***:
  13. Awọn ami isanwo isanwo aisinipo ti paroko ti o fipamọ sinu ebute POS tabi iPad ** ko duro lailai ***.
  14. Fun apẹẹrẹ, ** Awọn sisanwo aisinipopada square pari patapata ti iPad kan pato, foonuiyara, tabi ebute ti o gba isanwo naa ko ba tun sopọ mọ intanẹẹti laarin awọn wakati 24 ** (lori awọn ẹya sọfitiwia agbalagba) si ** wakati 72 ti gbigba isanwo aisinipo akọkọ, ati pe nigbati ohun elo POS wa ni ṣiṣi ni iwaju ***.
  15. ** Ṣaaju ki oluṣakoso pipade rẹ lọ si ile ni alẹ oni ***: Ti ISP ile rẹ ba ti ku ni akoko pipade, ** tan hotspot cellular foonuiyara kan ki o so gbogbo amusowo kan ati ebute counter pọ si ibi hotspot yẹn fun iṣẹju 15 ** pẹlu ohun elo POS ṣii titi ti “ Awọn isanwo Aisinipo ni isunmọ: 0” ti isinyi patapata fọ ati gbejade si ero isise naa.

Ipele 3: Awọn Ofin Pajawiri Ibamu PCI-DSS (Kilode ti “Awọn atẹwe iwe” ati Awọn atokọ Akọsilẹ Ṣe Oku)

Lakoko ijade gigun kan, ẹnikan ninu oṣiṣẹ rẹ yoo dabaa laiṣepe: “Jẹ ki a kan kọ nọmba kaadi kirẹditi oni-nọmba 16 ti alabara kọọkan, ọjọ ipari, ati koodu CVV oni-nọmba 3 si ẹhin iwe-iwe wọn ki o tẹ gbogbo wọn sinu ebute ni owurọ ọla.”

Lewọ iwa yii lẹsẹkẹsẹ. Ṣiṣe bẹ ṣi iṣowo rẹ han si layabiliti owo ajalu ati awọn ẹtọ jibiti ọdaràn:

Ohun ti PCI-DSS v4.0 Muna leewọ vs. Kini Ofin

  1. ** Titoju oni-nọmba 3 tabi koodu CVV/CVC2 oni-nọmba oni-nọmba mẹrin jẹ arufin Labẹ Gbogbo Awọn ipo (PCI-DSS Req. 3.2)**:
  2. Labẹ Awọn ajohunše Aabo Data Ile-iṣẹ Kaadi Isanwo, ** Alaye Ijeri Ifarabalẹ (SAD) ***, pataki CVV oni-nọmba 3 lori ẹhin Visa / Mastercard / Discover ati CID oni-nọmba 4 ni iwaju ti American Express, ** MAA ṢE tọju ni eyikeyi ọna kika (nọmba oni-nọmba tabi iwe) ni kete ti o ba gba idunadura kan tabi aṣẹ ***, paapaa fun awọn iṣẹju 10.
  3. Pẹlupẹlu, kikọ ni kikun 16-nọmba Awọn nọmba Iṣiro Alakọbẹrẹ (PANs) lori awọn paadi iwe ti a ko sọ di mimọ ti o joko lori igi kan tabi iduro agbalejo nigbagbogbo yori si ọmọ ẹgbẹ alaiṣedeede kan tabi aladuro ti o ya aworan dì pẹlu foonuiyara kan, ti o yọrisi awọn dosinni ti awọn idiyele arekereke lori awọn kaadi awọn alabara rẹ, ** Ojuami ti o wọpọ ti Ra (CPP) Awọn asia, Visa / Master $ 2 awọn iwadii PFI oniwadi, ati gbigbe ayeraye lori ** MATCH / Faili Oloja ti pari (TMF) atokọ dudu **.
  4. ** Kilode ti Mechanical atijọ "Knuckle-Buster" Awọn atẹwe erogba Ko si Iṣẹ Mọ ***:
  5. Fere gbogbo awọn kaadi kirẹditi ode oni ati awọn kaadi debiti ti o jade lẹhin ọdun 2020 (pẹlu Apple Card, Chase, Capital One, Amex, ati European / UK / Canadian awọn kaadi) jẹ ** awọn kaadi laser ti a tẹjade alapin pẹlu awọn nọmba ti a gbe soke ni odo, afipamo pe olutẹwe rola ẹrọ kan ṣe agbejade isokuso erogba òfo patapata, ati pe awọn olutọsọna ko gba awọn ami afọwọsi ohun-aṣẹ ti afọwọṣe laisi awọn ami ami ami-ọwọ ti embo.
  6. ** Ailewu naa, Ọna Ifaramọ PCI lati Mu Awọn taabu Iye-giga mu Lakoko ijade Lapapọ ***:
  7. ** Aṣayan A, Oluṣeto Atẹle "Tẹ ni kia kia-si-sanwo lori iPhone / Android" (Ọna ti o dara julọ) ***: Gbogbo iṣowo yẹ ki o ṣetọju akọọlẹ oniṣowo afẹyinti owo-oṣooṣu kan *** (fun apẹẹrẹ, ti POS akọkọ rẹ jẹ Tositi tabi Clover, tọju akọọlẹ ọfẹ **Square *** tabi **Stripe *** fi sori ẹrọ lori foonuiyara gbogboogbo faili). Nitori awọn iPhones (iPhone XS and newer) ati awọn foonu Android ode oni ni awọn eerun NFC ti a ṣe sinu ti o ṣe atilẹyin ** Fọwọ ba lati San lori iPhone / Android *** pẹlu odo dongle ohun elo ita ti o nilo, oluṣakoso rẹ le rin si tabili eyikeyi tabi forukọsilẹ ki o tẹ kaadi alabara tabi Apple Pay taara si foonu oluṣakoso lori data cellular 5G ni iṣẹju-aaya 10.
  8. ** Aṣayan B, Ṣiṣayẹwo ti ara ẹni alabara nipasẹ koodu QR ti a tẹjade (“San-nipasẹ-ọna asopọ”): Ṣe ipilẹṣẹ atunlo ** Ọna asopọ QR koodu sisan ** lati Stripe rẹ, Square, PayPal, tabi Venmo fun dasibodu Iṣowo ati tẹ awọn ẹda 5 ti a tẹ si awọn agọ tabili ṣiṣu ni iforukọsilẹ. Onibara ṣe ayẹwo koodu QR ni lilo ** kamẹra foonuiyara tiwọn lori data cellular tiwọn ***, awọn oriṣi ni apapọ dola gangan ti iwe-ẹri wọn (pẹlu sample), ati deba ** Sanwo pẹlu Apple Pay / Google Pay *** lakoko ti n ṣafihan iboju ijẹrisi alawọ ewe naa.
  9. ** Aṣayan C, Iwe-ẹri Olubasọrọ ti a rii daju fun Awọn alabara deede / ti a mọ (B2B, Iṣoogun, Salon, Iṣẹ, tabi Jijẹ Ipari giga) ***: Fun awọn alabara ti o ni igbẹkẹle ti ko ni owo tabi apamọwọ alagbeka lakoko cellular lapapọ / didaku awọsanma, gbasilẹ ** nikan *** alabara ** Orukọ Kikun, Nọmba Foonu alagbeka, Adirẹsi imeeli, ijẹrisi idanimọ fọto gangan, ati gba ohun kan gangan ti a fọwọsi dola, jẹ ***, ki o firanṣẹ wọn ti paroko ** Ọrọ-si-sanwo / Ọna asopọ risiti Imeeli *** akoko awọn ọna ṣiṣe gba pada.

Ipele 4: Ṣiṣe ilẹ lori iwe (“Apo jamba” fun Awọn ibi idana, Awọn ifi, ati Awọn iforukọsilẹ Soobu)

Nigbati nẹtiwọọki agbegbe rẹ yipada didin tabi ijade agbara kan pa awọn iboju Ifihan Idana rẹ (KDS) ati awọn atẹwe igbona, rudurudu n jade ni ibi idana ounjẹ laarin awọn iṣẹju 3 ayafi ti o ba yipada lẹsẹkẹsẹ si eto ** Tiketi Iwe Afowoyi & Ilana Cashier ***.

1. 3-Ply Carbonless Server paadi ("Dupe System") fun Onje ati Ifi

Tọju akopọ ** nọmba 3 awọn paadi ayẹwo awọn alejo ti ko ni erogba ** (White / Yellow / Pink) ninu ** Apoti jamba POS pajawiri *** labẹ iduro agbalejo: - ** Daakọ oke funfun (Laini ibi idana) ***: Firanṣẹ ni ọwọ nipasẹ yiyan ti a yan ** Isare Tiketi *** si Expediter idana, ẹniti o ṣe agekuru rẹ si iṣinipopada tikẹti ni ilana akoko ti o muna. - ** Daakọ Aarin Yellow (Pẹpẹ / Ibusọ Ohun mimu) ***: Silẹ ni igi iṣẹ fun awọn ohun mimu. - ** Daakọ Lile Pink (Duro ni Tabili / Cashier) ***: Ti a lo lati ṣe iṣiro iye owo-ori alejo, owo-ori tita, ati sisanwo ni ipari ounjẹ naa. - ** Ofin Awọn kuru Apejuwe ***: Sọ fun awọn olupin lati kọ ni kedere ni awọn nla idina nipa lilo awọn nọmba ijoko (S1, S2, S3, S4) ki o si kọ deede awọn akoko akoko iṣẹju 5 ** ni oke apa ọtun ti gbogbo tiketi ki Oluwanje mọ ilana tikẹti.

2. The Laminated "Tita Tax & Quick-Math Cheat Sheet"

Nigbati a ba fi agbara mu awọn olutaja ati awọn onibajẹ lati ṣe iṣiro iye-ori + owo-ori tita agbegbe (fun apẹẹrẹ, 8.25% tabi 8.875% tabi 13% HST tabi 20% VAT) nipa ọwọ lori ẹrọ iṣiro lakoko ti awọn alabara 30 duro ni laini, awọn aṣiṣe mathimatiki fa fifalẹ isanwo nipasẹ 400 ogorun. - Teepu ** Akopọ Itọkasi Owo-ori Tita Tita tẹlẹ *** lẹgbẹẹ apoti owo (kikojọ awọn iye owo-ori iṣaaju-ori lati $1 si $100 ati apapọ owo-ori ti o wa ninu deede) tabi yi igbimọ akojọ aṣayan pajawiri rẹ fun igba diẹ si ** Ifowoleri Owo-ori Owo-ori Pẹlu Yika Dola *** (fun apẹẹrẹ, yika ohun kan $9.20 + owo-ori ni akoko $ 9.20 + ohun kan ninu iye owo-ori paapaa). cashier nikan nilo $1, $5, $10, ati $20 owo ati odo eyo).

3. Ṣiṣe atunṣe Owo Drawer ati Aisinipo Batch Lẹhin Imularada

Ni kete ti POS ati intanẹẹti rẹ pada wa lori ayelujara: 1. ** Fọ Awọn ipele Kaadi Aisinipo Ni akọkọ ***: Jẹrisi pe gbogbo ebute fihan **0 Awọn iṣowo Aisinipo ti o duro de *** ṣaaju ṣiṣe ipari Ọjọ-ọjọ rẹ (EOD) sunmọ. 2. ** Iwọn Ni Awọn Tiketi Owo Iwe Sinu “Ilaja ijade” Ohun kan Ṣii ***: Nitorinaa idinku ohun-ọja rẹ, isanwo-ori tita, ati ijabọ sample olupin wa ni deede 100 ogorun fun oniṣiro rẹ ati awọn alaṣẹ owo-ori, oruka awọn adakọ Pink ti o da duro ti gbogbo ** Owo *** ati ** Atẹle-App (Square/Stripe Backup) ni lilo awọn ami-ipamọ akọkọ lẹhin ti awọn tikẹti aṣa. aami External Backup Processor / Outage Cash.

Ipele 5: Verbatim onibara signage ati osise iwe afọwọkọ nigba kan outage

Iwe afọwọkọ 1: Iwaju-ilẹkun & Ami Iduro Olugbalejo (Idilọwọ Awọn Walkouts ati Iyalenu Ibinu ni Iforukọsilẹ)

Maṣe duro titi lẹhin ti alabara kan ti jẹun tabi lo ọgbọn iṣẹju ni kikun kẹkẹ rira kan lati sọ fun wọn pe eto kaadi kirẹditi rẹ ti lọ silẹ. Fi ami ti o han gbangba, tunu silẹ ni ẹnu-ọna ati forukọsilẹ lẹsẹkẹsẹ:

Akiyesi Imudojuiwọn ETO IGBAGBỌ
* "Nẹtiwọọki isanwo akọkọ wa ni iriri ijade agbegbe ni kukuru, ṣugbọn A ṢIṢI ATI NSIN Akojọ aṣyn/Oja ni kikun.
 A n gba lọwọlọwọ:
- *** Owo *** (ATM ti o wa ni [Ipo, awọn mita 50 / 160 ẹsẹ kuro])
- *** Tẹ ni kia kia-lati-sanwo / Awọn kaadi Chip ti ko ni olubasọrọ *** (ti o to $[75] lori iforukọsilẹ, tabi eyikeyi iye nipasẹ Terminal Alagbeka Alakoso wa)
- *** Apple Pay, Google Pay, & Venmo/PayPal QR Scan *** ọtun lati foonu rẹ
* O ṣeun fun sũru rẹ ati atilẹyin ẹgbẹ wa loni."*

Script 2: Server / Cashier De-Escalation Script ni Tabili tabi Ṣayẹwo Counter

  • "Ṣaaju ki a to pa ayẹwo rẹ loni, Mo fẹ lati jẹ ki o mọ pe olupese intanẹẹti akọkọ wa ni ijade kukuru lori bulọọki, nitorinaa iboju counter wa nṣiṣẹ diẹ diẹ sii ju igbagbogbo lọ. Ti apapọ rẹ ba wa labẹ $ [75], Mo le tẹ tabi ra kaadi ti ara rẹ nibi ni ipo aisinipo, tabi fun eyikeyi iye ti MO le mu wa lori oluka alagbeka alagbeka wa tabi jẹ ki o ṣayẹwo, wo ni kiakia Apple Pay fun Google Pay code?

Iwe afọwọkọ 3: Kini Lati Sọ Ti Onibara Ti Jẹun Tẹlẹ (tabi Ti Fa epo / Awọn iṣẹ Ti o gba) ati pe o Ni Ọna Isanwo Nikan Rẹ Ko le Gba

  • "Mo ye mi patapata pe o mu [Kaadi Ajọpọ Digital / App] rẹ nikan wa loni ati pe ijade nẹtiwọọki wa jẹ 100 ogorun lori eto wa, kii ṣe lori rẹ. O ko nilo lati duro ni ayika tabi aapọn, ti o ba le ṣajọ orukọ rẹ, nọmba alagbeka, ati adirẹsi imeeli rẹ si ẹhin iwe-ẹri nkan yii ki o ṣafihan ID rẹ ki MO le rii daju orukọ rẹ, a yoo fi ọrọ ranṣẹ ni owurọ 1 lori ayelujara lati ile."*

Awọn ibeere ti a beere nigbagbogbo

If I accept credit cards in Offline Mode during an internet outage and some of the cards decline when the internet comes back on, will my POS company reimburse me?

No. Every POS and payment processor agreement (including Toast, Square, Clover, Shopify, and Lightspeed) explicitly states that when a merchant enables **Offline Mode (Store-and-Forward)**, the **merchant assumes 100 percent of the financial liability** for any card that is later declined for insufficient funds, expired dates, frozen accounts, or chargeback fraud when the offline batch is uploaded. Furthermore, if you fail to reconnect the specific terminal that took the offline payments back to the internet within the processor expiration window (24 to 72 hours depending on the platform), the encrypted tokens expire permanently and cannot be charged at all. Always set a per-transaction dollar limit (such as $50 to $100) in your offline settings and use a live cellular backup app for larger tabs.

Why can't my staff just take a photo of a customer's credit card or write the 16 digits and CVV on a sticky note until the internet comes back up?

Writing down or photographing credit card numbers and 3-digit CVV security codes violates **PCI-DSS Requirement 3.2 and 3.3**, which strictly prohibits storing Sensitive Authentication Data (CVV/CVC) in any form after authorization or storing unencrypted card numbers. In practice, paper lists of credit card numbers sitting at a busy counter are a primary source of internal theft and data breaches; if even three customers whose cards were written on your paper pad report fraudulent charges the next week, card brands can flag your business as a **Common Point of Purchase (CPP) breach**, fine your business tens of thousands of dollars, and terminate your ability to accept credit cards entirely.

Why did Apple Pay and Google Pay stop working when my terminal switched into Offline Mode?

Depending on your POS hardware and how the customer's issuing bank configured their card cryptogram rules, many **EMV Contactless (NFC Tap)** and mobile wallet transactions (Apple Pay / Google Pay) require an **online real-time cryptographic authorization (`ARQC`)** from the issuing bank over the internet and will refuse to complete in offline mode. When your terminal is operating in Offline Store-and-Forward mode, instruct cashiers to ask the customer for a **physical credit card** to insert (EMV chip) or swipe (magstripe), or have the customer scan a **QR Payment Link** on their own smartphone using their phone's cellular data.

How can I permanently prevent my POS and kitchen printers from going down the next time our internet provider has an outage?

Build a **$150 two-layer POS resilience kit** before your next rush: First, plug your POS network router, main network switch, and kitchen receipt printers into a **1500VA Uninterruptible Power Supply (UPS) battery backup** ($140) so power flickers never reboot your router (which takes 5 minutes to re-sync). Second, add a **$10 to $25/month 4G/5G LTE Cellular Failover Modem** (such as a Cradlepoint, Peplink, or your POS vendor's managed cellular backup stick) into the secondary WAN port of your POS router so local internet outages switch to cellular data automatically in 3 seconds. Third, install a **free secondary payment app** (like Square or Stripe Tap-to-Pay) on the manager smartphone so you have an independent processor if your primary POS cloud ever goes down nationwide.

Jẹmọ awọn itọsọna

Awọn orisun ṣayẹwo

  • Isanwo Kaadi Ile ise Aabo Standards Council (PCI SSC): * PCI Data Aabo Standard (PCI-DSS) v4.0, ibeere 3.2 (Idinamọ lori Ibi ipamọ ti kókó Ijeri Data / CVV2 / CVC2 / CID Lẹhin ti ašẹ) ati awọn ibeere 3.3 (Masking ati Idaabobo ti Primary Account Awọn nọmba / PAN PAN) Kaadi-Bayi Contingencies.
  • EMVCo: * Awọn alaye Kaadi Isopọpọ EMV fun Awọn Eto Isanwo, Ijeri Data Aisinipo (SDA, DDA, CDA), Awọn Idiwọn Ilẹ Ipari, ati Cryptogram Online-Nikan (ARQC) vs. Ifọwọsi aisinipo (TC) Awọn ofin *.
  • Ilana Iṣeduro Aisinipo ti Iṣowo POS Platform: * Ilana Awọn isanwo Aisinipo square (Ipari Ipari 24-to-72-Wakati Ikojọpọ ati Awọn ofin Layabiliti), Ipo Aisinipo POS Tositi / Sisẹ abẹlẹ & Itumọ LAN Idana, Awọn Itọsọna Isanwo Aisinipo Clover, ati Ile Itaja POS ni Aisinipo.
  • National Fire Protection Association (NFPA): * NFPA 101 Igbesi aye Aabo koodu (Mimu Unobstructed 1.1-Mita / 44-Inch Egress Corridors ati Pajawiri Light nigba Soobu / Apejọ Agbara ati System Outages)*.