Утас усанд унасан: юу хийх, юу хийх ёсгүй вэ¶

A phone that falls into a sink, a toilet, a pool, the sea or a puddle can look fine one moment and fail the next. The first few minutes decide how much damage the water does. Moving fast and doing the right things, and avoiding the popular myths, gives the device its best chance.

This guide covers what to do in the first minute, how to dry the phone safely, why rice and heat make things worse, how to handle salt water and other liquids, when to switch it on again, and when to take it to a repair shop. It also explains how to protect your photos, contacts and bank accounts if the phone does not recover. If the phone is also lost or broken, see broken or water damaged phone for repair routes, and lost or stolen phone while away from home if it was swept away.

Үүнийг одоо хий¶

1. Get the phone out of the water straight away. Every second counts. Do not stand and look at it. If it is in deep water or a fast current, do not put yourself at risk to rescue it.
2. Switch it off if it is on. Hold the power button and follow the prompts. Do not wait for it to finish an update or a call.
3. Do not press buttons, shake it or try to charge it. Pressing buttons can push water further in, and charging a wet phone can short circuit the battery.
4. Remove the case, cover, SIM tray and any cards. Lay the parts on a clean towel. Taking out the SIM tray opens one more path for water to escape.
5. Dry the outside gently with a soft cloth. Wipe the screen, the ports and the edges. Hold the phone with the charging port facing down and give it a gentle tap against your palm to let water drain.
6. Leave it in a dry place with good airflow. A shelf in a room at normal temperature is ideal. Wait at least a day, and do not turn it on or plug it in during that time.

What water does to a phone¶

Water itself does not always ruin electronics. The damage comes from water carrying electricity between parts that should be separate, and from minerals, salt and dirt that stay behind after the water dries. A phone that is switched off and dried quickly often survives, while a phone that is switched on or charged while wet can fail within minutes.

• Short circuits. Water links two points on the circuit board that should not touch. This can damage chips, the battery connector or the charging system.
• Corrosion. Metal contacts can turn green or white and stop working. Corrosion can appear days or weeks after the incident, so a phone that seems fine may fail later.
• Salt and minerals. Sea water, pool water and tap water leave deposits when they dry. These conduct electricity and eat away at metal.
• Screen and sensor damage. Moisture can get under the screen glass, or into the camera lens, speaker and microphone. Spots and fog in the camera are common signs.
• Battery problems. A wet battery can heat up, swell or fail. This is rare, but it is the most serious risk.

Water resistance ratings: what they mean and what they do not¶

Many phones are advertised as water resistant. This is a useful extra layer, but it is not a promise that the phone will survive.

• IP ratings. An "IP67" or "IP68" rating comes from a standard that tests a new phone in clean, still fresh water under laboratory conditions. For example, IP67 means protection against dust and temporary immersion, often up to 1 meter (3.3 feet) for 30 minutes. IP68 usually allows greater depth or time, which the maker states.
• Resistance fades. Seals and glue age with drops, heat, cracks and repairs. A phone that is two years old or has been repaired may not keep the original protection.
• Not for every liquid. Ratings apply to fresh water only. Salt water, chlorinated pool water, soap, juice, coffee and other drinks can damage seals and contacts.
• Pressure and motion matter. A dive, a jet of water or a fall into a fast river can exceed the test conditions.
• Warranties often exclude liquid damage. Many manufacturers state that liquid damage is not covered, even for water resistant models. Check your phone's terms and any extra insurance.

So treat a water resistant phone as a phone that may need the same steps, especially if the liquid was salt water or anything other than clean fresh water.

Step by step: the first hour¶

Minute one¶

Pick the phone up and hold it level or with the ports facing down. Turn it off. If the screen is dark, assume it may still be powered and do not plug it in. If you were on a call or filming, stop at once.

Хоёроос арван минут¶

Take off the case and any accessories. Remove the SIM tray with the pin or tool that came with the phone, and take out any memory card. Wipe the outside with a soft, lint free cloth or a clean paper towel. Pat gently, and do not rub.

Open any flaps or covers. Hold the phone with the charging port facing down and tap it gently against your hand a few times to shake out loose water. Do not swing it or shake it hard.

Minutes ten to sixty¶

Place the phone upright, ports down if it stays steady, in a dry, cool room on a clean towel. Leave the SIM tray open. Set a timer and do not touch the phone for a while. If the phone vibrates, lights up or makes a noise, leave it alone, and do not charge it.

If you are away from home, ask a hotel or shop for a clean towel, and find a safe, dry place to leave the phone. Use your time to protect your accounts and contact family, as described in the sections below.

What not to do¶

Many popular tips do more harm than good. Phone makers including Apple, Samsung and Google advise against several of them.

• Do not put the phone in rice. Rice does not draw out water well, and the dust and starch can get into ports and speakers. Apple specifically says not to put a wet device in a bag of rice.
• Do not use a hair dryer, oven, microwave or radiator. Heat can warp parts, melt adhesive, damage the battery and push moisture deeper. A hot phone can also burn you.
• Do not use compressed air. It can force water further inside and damage the speaker and microphone.
• Do not insert cotton buds, paper towels or tissues into ports. They leave fibres and push water in. A soft, dry brush is better if you must remove surface debris.
• Do not charge it or plug in any cable. Wait until the phone and the ports are dry.
• Do not press the power button repeatedly to see if it works. Each attempt can cause a short circuit.
• Do not freeze it. Ice crystals and condensation add more moisture.
• Do not open the phone unless you are trained. Most modern phones are sealed, and opening them can void any warranty and damage the battery.
• Do not leave it in the sun. Direct sun heats the battery and the glass.
• Do not ignore a hot or swollen phone. Keep it away from flammable items, and do not charge it.

Different liquids, different steps¶

The type of liquid changes what you should do next.

Fresh water (tap, rain, puddle, clean pool)¶

Follow the standard steps: off, dry, wait. Fresh water usually does less harm than other liquids, and a quick response often saves the phone. Chlorinated pool water is harsher than plain tap water, so treat it with more care.

Salt water and sea water¶

Salt is very corrosive and conducts electricity. Manufacturers such as Apple advise that if a device is exposed to something other than fresh water, you should rinse the exposed area gently with clean fresh water, then dry it. Keep the phone off while you do so. Salt left to dry will keep corroding, so do not delay.

Take it to a repair professional soon, even if it seems to work. See the repair section below.

Toilet water, sewage and dirty water¶

The risk is both to the phone and to your health. Wear gloves if you can, and wash your hands well after handling it. Wipe the outside with a mild disinfecting wipe that is safe for screens, and avoid soaking it. Because dirty water contains bacteria and minerals, the phone needs a professional clean.

For more on retrieving items from toilets and drains, see phone or keys dropped down a storm drain, elevator shaft or portable toilet.

Soft drinks, coffee, tea, wine and juice¶

Sugar leaves a sticky film that attracts dirt and corrodes metal as it dries. Turn the phone off and rinse the outside lightly with clean fresh water, taking care not to soak it, then dry it. A repair shop can clean the inside, and speed matters.

Soap, shampoo, bleach and cleaning products¶

Chemicals can damage seals, screens and coatings. Switch off, wipe the outside with a damp cloth of clean water, dry it, and seek repair advice. Do not use bleach or alcohol to clean it, except for a screen safe wipe.

Steam and humidity¶

A phone left in a steamy bathroom or a sauna may show a moisture warning. Move it to a cool, dry place and let it rest. If it was heated, do not charge it until it cools to room temperature.

When to turn it on again¶

Patience is the best treatment. Most manufacturers say to wait before charging, to let the inside dry.

1. Wait at least 24 hours for the phone itself. Some guidance says longer if the phone was submerged or exposed to anything other than fresh water.
2. Check the charging port. Look inside with a torch. If you see moisture or dirt, wait longer.
3. If the phone shows a "liquid detected" warning when you plug it in, unplug and wait. Apple says to disconnect and let the device dry, and it may take up to 24 hours or more, though the exact guidance depends on the model. For more detail, see charging port liquid detected, corrosion override and wireless charging.
4. Try a wall adapter and a cable you trust. Avoid cheap, damaged cables.
5. If the phone turns on, test it carefully. Check the screen, touch, speakers, microphone, camera, charging, Wi-Fi and fingerprint or face unlock.
6. Back up right away if it works. A rescued phone can fail later, so copy your photos and contacts to the cloud or a computer.
7. If it does not turn on, do not keep trying. Leave it for another day, then take it to a repair shop.

Wireless charging may be an alternative for phones that support it. It avoids the wet port, though it is not a guaranteed solution and the phone still needs to be dry.

Signs of hidden damage¶

Even if the phone works, look for problems over the next days and weeks.

• Манан эсвэл толботой камерын линз.
• Дуугүй чанга яригч эсвэл микрофон.
• Өнгөт толбо, зураас эсвэл хий үзэгдэлтэй дэлгэц.
• Цэнэглэж эхлэх нь зогсох эсвэл "шингэн илэрсэн" гэсэн мессеж байнга гарч ирдэг.
• Батерей хурдан дуусах эсвэл халуун батерей.
• Өөрөө дахин асдаг утас.
• Наалддаг эсвэл бүтэлгүйтдэг товчлуурууд.
• SIM тавиур эсвэл портуудад харагдах ногоон эсвэл цагаан ордууд.
• Өнгө нь өөрчлөгдсөн чийгийн үзүүлэлт. Ихэнх утаснууд чийгтэй үед улаан эсвэл ягаан өнгөтэй болдог жижиг наалттай байдаг.

Хэрэв та эдгээр шинж тэмдгүүдийн аль нэгийг олж харвал мэдээллээ нөөцөлж аваад утсаа шалгана уу.

Эхлээд мэдээллээ хамгаалаарай¶

Таны зураг, мессеж, данс утаснаас илүү үнэтэй. Хэрэв утас нойтон, ажиллахгүй байвал шууд хамгаалж эхлээрэй.

Хэрэв танд нөөц байгаа бол¶

Сайн байна. Өөр төхөөрөмж дээр өөрийн Apple эсвэл Google бүртгэлдээ нэвтэрч, хамгийн сүүлийн үеийн нөөцлөлтөд зураг, харилцагчид байгаа эсэхийг шалгана уу. Шинэ эсвэл зээлсэн утсыг дараа нь сэргээх боломжтой.

If you do not have a backup¶

• Do not keep powering the phone on and off. Each attempt can cause more damage.
• Ask a repair shop about data recovery. Many shops can recover data from a damaged phone, though it may cost more than a simple repair.
• Check cloud services. Photos may already be in a cloud account, and contacts may be synced to your email.
• Мессежийн програмуудыг шалгана уу. Зарим аппликешн нь өөрсдийн үүлэн нөөцлөлтийг хадгалдаг. Харахын тулд өөр төхөөрөмжөөр нэвтэрнэ үү.
• Компьютерээ шалгана уу. Зөөврийн компьютер дээрх хуучин нөөцлөлтүүд байж магадгүй.
• Танд нөөцлөлт байхгүй эсвэл алдагдлыг хүлээн зөвшөөрөхөөс бусад тохиолдолд утсаа арчиж, дахин тохируулж болохгүй.

Хэрэв утсаа алдсан эсвэл буруу гарт орсон бол түгжих хэрэгтэй¶

Хэрэв утас далай, гол, ус зайлуулах суваг руу унасан ч та үүнийг гаргаж чадахгүй бол алдагдсан утас шиг хандаарай. Find My эсвэл Find Hub-г ашиглан түгжиж, оператор компанитайгаа холбогдож, дээрх алхмуудыг дагана уу lost or stolen phone while away from home. Хөдөлгөөнт түрийвчинд хадгалагдсан картуудыг арилгах эсвэл хөлдөөх шаардлагатай гэдгийг санаарай.

Accounts and two factor codes¶

If the phone is dead, you may not receive text codes or have your authenticator app. Use backup codes, or move the number to a new SIM. If you used an eSIM, you may need help from your carrier. Read eSIM trapped on a broken, lost or water damaged phone while travelling болон authenticator app lost during phone upgrade or screen shatter.

Шийдвэр гаргах гарын авлага¶

flowchart TD
    A["Phone has been in water"] --> B["Take it out and switch it off"]
    B --> C["Remove case, SIM tray and cards"]
    C --> D["Wipe and tap water out with ports facing down"]
    D --> E{"Was it salt water, sewage or a sugary drink?"}
    E -- "Тиймээ" --> F["Rinse the outside with clean water, dry it, go to repair soon"]
    E -- "Үгүй" --> G["Leave it in a dry room with airflow for 24 hours"]
    G --> H{"Does it turn on after waiting?"}
    H -- "Тиймээ" --> I["Back up your data and watch for problems"]
    H -- "Үгүй" --> J["Do not keep trying and visit a repair shop"]
    F --> J
    I --> K{"Any signs of hidden damage?"}
    K -- "Тиймээ" --> J
    K -- "Үгүй" --> L["Keep using it with a backup"]

Table: myths and facts¶

Хэзээ засвар хийх вэ¶

Дараах зүйлсийн аль нэг нь байвал утсаа мэргэшсэн засварын газар эсвэл үйлдвэрлэгч рүү аваачна уу.

• Нэг өдрийн турш хатсаны дараа утас асахгүй.
• Энэ нь давстай ус, бохир ус эсвэл чихэрлэг ундаанд өртсөн.
• Энэ нь хэдхэн секундээс илүү хугацаанд эсвэл гүн усанд живсэн байв.
• Энэ нь асаалттай боловч хачирхалтай үйлдэл, "шингэн илэрсэн" мессеж эсвэл далд эвдрэлийг харуулж байна.
• Дэлгэц, камер, чанга яригч эсвэл микрофон гэмтсэн.
• Зай халуун, хавдсан эсвэл хурдан шавхагдаж байна.
• Та өгөгдлийг сэргээх хэрэгтэй.

Засварын үйлчилгээг сонгох¶

1. Эхлээд үйлдвэрлэгчтэй холбоо барина уу. Усны хохирлын бодлого, үйлчилгээний төлөвлөгөө, даатгалын талаар асуу. Шингэний эвдрэлд хамрагдаагүй байсан ч тэд төлбөртэй засвар эсвэл солихыг санал болгож болно.
2. Даатгалаа шалгана уу. Гэрийн агуулга, аялалын даатгал, зээлийн картын хөнгөлөлт, оператор компанийн төлөвлөгөөнд заримдаа утаснууд багтдаг.
3. Орон нутгийн засварын газруудтай харьцуулна уу. Сайн шүүмж, тодорхой үнийн саналыг хайж олоорой. Үнэгүй оношилгоо хийдэг эсэхийг асуу.
4. Өгөгдлийн талаар асуу. Тэдэнд таны өгөгдөл чухал гэдгийг хэлээд тэд үүнийг хэрхэн авч үздэгийг асуу. Нэр хүндтэй дэлгүүрт энгийн засвар хийхэд таны нууц үг хэрэггүй, гэхдээ зарим туршилтанд утасны түгжээг тайлах шаардлагатай байдаг.
5. Засвар хийхдээ баталгаат хугацааг асуугаарай. Олон дэлгүүрт 30-90 хоног өгдөг.
6. ** Зардлаа жинлэнэ үү.** Хэрэв засвар нь шинэ утасны үнийн ихээхэн хувийг эзэлдэг бол солих нь илүү сайн сонголт байж магадгүй юм.

Үүнийг өгөхөөс өмнө¶

SIM болон санах ойн картаа салга. Зөвхөн дэлгүүрт шаардлагатай бол Find My эсвэл Find Hub-г унтрааж, дараа нь дахин асаана уу. Загвар, серийн дугаар, IMEI-г анхаарна уу.

Утасны нөхцөл байдлын зургийг авна уу. Шаардлагагүй бол нууц кодоо бүү өг, хэрэв өгсөн бол нууц үгээ өөрчил.

Хэрэв утас унтарсан хэвээр байвал мөнгө болон хувийн мэдээллээ хамгаалаарай¶

Хэрэв утас сэргэхгүй бөгөөд та банк, ажил, тээврийн хэрэгслээр түүгээр ажилладаг бол эдгээр алхмуудыг хийгээрэй.

1. Сим болон eSIM-г солих. Таны оператор таны дугаарыг шинэ төхөөрөмж рүү зөөх боломжтой.
2. Түр зуурын утас ашигла. Үндсэн гар утас эсвэл хуучин утас нь ялгааг арилгах боломжтой.
3. Итгэмжлэгдсэн компьютерээс нууц үгээ солино уу. Хэрэв та утсаа бусдад авч болох газар орхисон гэж бодож байвал үүнийг хийгээрэй.
4. Банкаа шалгана уу. Хэрэв таны банкны програм утсан дээр байсан бол өөр хэн ч ашиглах боломжгүй эсэхийг шалгаарай. Хэрэв та итгэлгүй байгаа бол банктай холбоо барина уу.
5. Нөөцлөлтөөс сэргээнэ үү. Үүнийг шинэ утсан дээрээ хийж, Find My эсвэл Find Hub болон автомат нөөцлөлтийг асаана уу.
6. Яаралтай тусламжийн мэдээллээ шинэчилнэ үү. Хэрэв таны дугаар өөрчлөгдсөн бол гэр бүл болон яаралтай тусламжийн картаа шинэчилнэ үү.

Урьдчилан сэргийлэх: Утсаа уснаас хол байлга¶

• Усны ойролцоо байхдаа ус нэвтэрдэггүй уут хэрэглээрэй. Далайн эрэг дээр, завин дээр, усан сан, борооны үед хямд битүүмжилсэн уут үнэ цэнэтэй.
• Утсаа усанд орох, шүршүүрт орохдоо бүү ашигла. Уур, саван, унагаах нь бодит эрсдэл юм.
• Утсаа угаалтуур, банн эсвэл жорлонгийн ирмэгээс хол байлга.
• Хэрэв та гадаа ажилладаг бол сайн битүүмжлэгдсэн гэр хэрэглээрэй.
• Утасны усны эсэргүүцлийн зэрэглэл болон түүний хязгаарыг шалгана уу.
• Цэнгэг усны тухай домогоос зайлсхий. "Ус нэвтэрдэггүй" шошго дээр бүү найд.
• Back up often. Turn on automatic backups so that a dunked phone does not mean lost photos.
• Keep a paper card with numbers. See аяллын өмнөх утасны бэлэн байдал.
• Consider insurance for a costly phone.
• Keep a lanyard or wrist strap for boats and kayaks.

Онцгой нөхцөл байдал¶

Үер эсвэл шуурганы дараа утас¶

If your phone was in floodwater, treat it as contaminated. Flood water carries sewage and chemicals. Wipe the outside carefully with a safe wipe, and keep the phone off. Your safety comes before the phone. Read floods for what to do when water enters a home.

Утас завинаас далай эсвэл нуур руу унасан¶

Retrieval may be impossible. Do not put yourself at risk to dive for it. Lock the phone remotely, contact your carrier and use the lost phone steps. If it is a shallow, safe pick up, recover it, switch it off and rinse with fresh water as soon as you can.

Child dropped the phone in the toilet¶

Switch it off, take it out with gloves, and wash your hands and the child's hands. Wipe the phone as described above. Do not use heat, and take it for a professional clean.

Wet phone and a trip or event¶

If you must travel or attend something without it, move your key contacts and tickets to paper, or use a friend's device. A basic prepaid handset can fill the gap.

Smartwatches, earbuds and tablets¶

The same rules apply. Switch them off, dry the outside, and wait. Do not charge them while wet.

Ажилласан жишээнүүд¶

Dropped in the kitchen sink with dishwater¶

Lift it out, switch it off, and take off the case. Rinse nothing under the tap. Wipe the outside with a soft cloth, tap the port side down against your palm, then leave it on a towel in a dry room. Soap leaves residue, so take it to a repair shop if it does not work normally after a day.

Dropped in a swimming pool with a rated phone¶

The phone may be fine, but chlorine is harsher than tap water. Switch it off, wipe it, dry the port and leave it for several hours before you charge it. Watch the speaker and microphone for muffled sound over the next days.

Dropped in the sea at the beach¶

Switch it off at once. Rinse the outside lightly with clean fresh water, being careful not to soak the ports, then dry it and take out the SIM tray. Do not turn it on to check. Go to a repair shop the same day if you can, because the salt keeps working after the water dries.

Rain in your pocket during a long walk¶

A short soaking is usually less serious. Switch the phone off, wipe it dry, and wait. Keep it away from heat. If it works after a day and no warning appears, back it up and carry on, with a waterproof pouch from now on.

Phone slipped into a bath with someone in it¶

Хэзээ ч усанд залгасан төхөөрөмж рүү бүү гар, банннаас утсаа цэнэглэж болохгүй. Хэрэв утас цэнэглэгдсэн бол нойтон зүйлд хүрэхээсээ өмнө эхлээд хананд байгаа кабелийг салгаж эсвэл таслагчийн хүчийг унтраа.

Зөвхөн дараа нь утсаа гарга. Усанд цахилгаанд цохиулах аюултай тул харна уу цахилгаан цочрол хэрэв хэн нэгэн хорссон эсвэл шархадсан бол.

зайлсхийх нийтлэг алдаа¶

• Ажиллаж байгаа эсэхийг шалгахын тулд утсаа асааж байна.
• Хэтэрхий эрт цэнэглэж байна.
• Будаа, дулаан эсвэл шахсан агаар ашиглах.
• Давстай ус болон бусад шингэнийг үл тоомсорлох.
• Believing the water resistance rating guarantees safety.
• Not backing up after it recovers.
• Leaving the SIM and case on.
• Ignoring a hot or swollen battery.

Эх сурвалжийг шалгасан¶

• Apple Support: what to do if your iPhone gets wet, liquid detected in the charging port, and water resistance information.
• Samsung Support and Google Pixel Help: water resistance, IP ratings and advice for wet devices.
• International Electrotechnical Commission (IEC): the IP rating standard for dust and water ingress.
• Consumer agencies, including the Federal Trade Commission (FTC, United States) and the UK Government consumer guidance, on repairs and warranties.
• Fire services guidance on lithium ion battery safety, including advice on swollen or overheated batteries.

Manufacturers update their advice with each model, so check the support page for your phone.

Байнга асуудаг асуултууд¶

Should I put a wet phone in rice?¶

No. Phone makers including Apple advise against it, because rice does not remove water well and can leave dust and starch inside the ports. Switch the phone off, dry the outside with a soft cloth, take out the SIM tray and leave it in a dry room with airflow.

Нойтон утсаа цэнэглэхийн өмнө хэр удаан хүлээх ёстой вэ?¶

Доод тал нь нэг өдөр хүлээ, хэрэв утас давстай усанд байсан эсвэл портод чийг харагдаж байвал удаан хүлээ. Нойтон үед цэнэглэх нь богино холболт үүсгэж, байнгын гэмтэл учруулж болзошгүй. Хэрэв утсанд шингэн илэрсэн анхааруулга гарч ирвэл залгуураас салгаад цааш хатаана уу.

Миний утас ус нэвтэрдэггүй тул би ямар нэгэн зүйл хийх шаардлагатай юу?¶

Yes, if it was in anything other than clean fresh water, or for a long time, or if it is older. Water resistance is tested on new phones in fresh water, and it fades over time. Dry the phone, wait before charging and watch for signs of damage.

Can I save my photos if the phone will not turn on?¶

Possibly. Check whether the photos are already in a cloud account or a computer backup. A repair shop may also be able to recover data, so do not keep trying to switch the phone on or reset it.

Холбогдох хөтөч¶

• Эвдэрсэн эсвэл усанд эвдэрсэн утас
• Lost or stolen phone while away from home
• Phone or keys dropped down a storm drain, elevator shaft or portable toilet
• Charging port liquid detected, corrosion override and wireless charging
• Үер