Involuntary Denied Boarding, Tarmac Delays, and Lost Checked Medical Equipment¶

Airlines routinely sell more tickets than there are physical seats on an aircraft (overbooking) to hedge against no-show passengers, force travelers to gate-check critical carry-on bags when overhead bins fill up, and hold fully boarded aircraft on active taxiways during thunderstorm ground stops or crew-timeout cascades. While most flight delays are mere inconveniences, three specific airline operational failures quickly escalate into legal, financial, or medical emergencies: being involuntarily bumped from an oversold flight when you must reach a cruise ship, wedding, or international visa connection; being trapped inside a hot, unventilated aircraft cabin on the tarmac for hours without food, water, or functioning lavatories; and arriving at a destination airport only to discover that the airline has lost, delayed, or crushed your custom wheelchair, CPAP ventilator, dialysis supplies, or temperature-sensitive prescription medication.

In each of these situations, commercial airline gate agents and baggage clerks frequently offer passengers restrictive airline travel vouchers that expire in 12 months or claim that federal liability limits cap their responsibility at a few hundred dollars. In reality, aviation statutes in the United States (14 CFR Part 250, Part 259, and Part 382), the European Union and United Kingdom (Regulation EC 261/2004 / UK261), Canada (Air Passenger Protection Regulations / APPR), and the Montreal Convention (MC99) give you powerful, non-waivable statutory rights to immediate cash or check compensation (up to $1,550 USD in the US, €600 in the EU, and $2,400 CAD in Canada), mandatory tarmac deplaning after 3 hours (domestic) or 4 hours (international), and strict 100 percent uncapped repair or replacement liability for damaged wheelchairs on US flights. This guide shows you exactly what to say, what never to sign, and how to recover missing medical equipment immediately.

Padarykite tai dabar¶

1. If an airline announces an overbooked flight and you do NOT want to be bumped, NEVER accept a "voluntary voucher" and DO NOT sign any digital pad waiving Involuntary Denied Boarding (IDB) rights. Gate agents are trained to offer $200 to $400 in expiring airline credit vouchers to "volunteers." If the airline bumps you against your will (Involuntary Denied Boarding), you are legally entitled by statute to up to 400 percent of your one-way fare in real CASH or check (up to $1,550 USD in the US, €250 to €600 in the EU/UK, or $900 to $2,400 CAD in Canada). Demand the mandatory written Statement of Denied Boarding Rights at the gate podium and insist on payment by check, bank transfer, or cash rather than an airline voucher.
2. NEVER let a gate agent force you to gate-check life-sustaining medical equipment or prescription medications into the cargo hold. Under the US Air Carrier Access Act (14 CFR § 382.121), EU Regulation 1107/2006, and Canadian APPR, portable oxygen concentrators (POCs), CPAP/BiPAP machines, nebulizers, insulin/biological injectables, EpiPens, ostomy supplies, and breast pumps do NOT count toward your carry-on baggage limit if placed in a dedicated medical bag containing only medical items. If overheads are full, politely inform the gate agent and Lead Flight Attendant that the bag contains federally protected assistive medical devices that must be stowed in the cabin priority closet or under your seat.
3. If you are trapped on a plane on the tarmac with the doors closed, track the exact clock minute the cabin door shut (or wheels touched down) and invoke the 2-Hour Food/Water/Medical Rule and the 3-Hour / 4-Hour Deplaning Law. Under US Department of Transportation laws (14 CFR § 259.4), airlines must provide free drinking water, food, working lavatories, and emergency medical attention no later than 2 hours into a tarmac delay, and must return to a gate or deploy airstairs to let passengers deplane before 3 hours elapsed (US domestic flights) or 4 hours elapsed (international flights).
4. If anyone inside a delayed aircraft experiences heat exhaustion, chest pain, severe claustrophobia/panic with hyperventilation, diabetic hypoglycemia, or a medical emergency, alert a flight attendant immediately and state clearly: "I am having a medical emergency and require immediate paramedic evaluation." If outside the aircraft in the terminal, call your local emergency number (911 JAV ir Kanadoje, 112 visoje Europos Sąjungoje, 999 in the United Kingdom) or consult our pagalbos numeriai katalogas.
5. If your checked wheelchair, mobility scooter, or medical luggage fails to arrive on the baggage carousel or comes out broken, DO NOT leave the airport baggage hall without filing a written Property Irregularity Report (PIR) AND requesting the airline's Complaint Resolution Official (CRO). Every airline operating in the US is required by federal law (14 CFR § 382.151) turėti specialiai apmokytą Skundų sprendimo pareigūną (CRO), kuris visada būtų asmeniškai arba telefonu, kad išspręstų su negalia ir judėjimo įtaisais susijusias problemas nedelsiant vietoje, įskaitant vežimėlio paskolos organizavimą ir leidimą nedelsiant pakeisti medicininę priežiūrą.

Overbooking, tarmac delay, and lost medical luggage decision tree¶

flowchart TD
    Start["Airline Passenger Emergency"] --> Issue{"Which Crisis Is Happening?"}
    Issue -->|"Perpildytas skrydis / atsitrenkta į vartus"| VolOrInv{"Are You Willing to Volunteer for a Later Flight?"}
    VolOrInv -->|"Yes (Flexible Schedule)"| Negotiate["Negotiate Hard: Ask for $800-$1,500+ unrestricted Credit/Cash + Confirmed Next-Flight Seat + Meal/Hotel Vouchers"]
    VolOrInv -->|"No (Must Fly / Bumped Against Will)"| IDB["Refuse Voucher; Demand Statutory IDB Cash/Check Compensation (Up to $1,550 US / €600 EU / $2,400 CAD) + Written Rights Sheet"]
    Issue -->|"Gate Agent Demands You Gate-Check Medical Bag"| MedBag["Invoke 14 CFR 382.121 / EU 1107/2006: Pure Medical Device Bag Is Exempt From Carry-On Limits; Stow in Cabin"]
    Issue -->|"Trapped on Aircraft on Tarmac"| Clock["Start Timer When Main Cabin Door Closes (Departure) or Touchdown (Arrival)"]
    Clock --> TwoHr["At 2.0 Hours: Demand Mandatory Water, Food, Working Lavatories, Cabin Cooling, and Medical Care"]
    TwoHr --> ThreeFour["At 3.0 Hrs (US Domestic) / 4.0 Hrs (Intl) / 3.0 Hrs (Canada) / 5.0 Hrs (EU): Invoke Statutory Right to Deplane"]
    Issue -->|"Checked Wheelchair or Medical Bag Lost / Broken at Arrival"| StayHall["DO NOT Exit Baggage Claim Hall; File Written Property Irregularity Report (PIR) & Get 10-Char File Reference"]
    StayHall --> CallCRO["Demand Airline's Complaint Resolution Official (CRO); Get Loaner Wheelchair + Local Pharmacy Prescription Replacement"]

Involuntary Denied Boarding (IDB): how to claim up to $1,550 / €600 / $2,400 in cash¶

When an airline oversells a flight (or swaps a larger Boeing 737-900 down to a smaller 737-700) and more ticketed passengers check in on time than there are seats on the plane, the gate agent is legally required to solicit volunteers first before bumping anyone against their will.

1. The difference between Voluntary Denied Boarding (VDB) and Involuntary Denied Boarding (IDB)¶

• Voluntary Denied Boarding (VDB): You willingly raise your hand to give up your seat in exchange for whatever compensation the gate agent offers (usually an electronic airline travel voucher with blackout dates or a 1-year expiration). Once you accept a voluntary voucher and sign the screen at the podium, you waive all statutory rights to mandatory government cash payouts.
• Pro Tip if you DO volunteer: Never accept the initial $200 lowball announcement. Ask the agent to place you on the "Highest-Tier Bid List" (many airlines use automated bidding up to $1,000 to $2,000 so that every volunteer automatically receives whatever the final volunteer was paid), and insist on a confirmed seat assignment (not standby) on the next flight plus meal and hotel vouchers before handing over your boarding pass.
• Involuntary Denied Boarding (IDB): No enough volunteers step forward, and the gate agent calls your name (or rejects your boarding pass at the scanner) and denies you boarding against your will even though you held a confirmed reservation and met the airline's check-in and gate arrival cutoff deadlines.

2. Statutory cash compensation table by jurisdiction (US, EU/UK, Canada)¶

If you are involuntarily bumped from an oversold commercial flight, you do not have to accept airline play-money vouchers. Demand payment by check, electronic bank transfer, or cash under these exact legal tables (see also stranded abroad or flight cancellation):

Surviving a prolonged tarmac delay: 2-hour care rules and 3-hour / 4-hour deplaning laws¶

Being locked inside a crowded aluminum tube on a summer taxiway with the Auxiliary Power Unit (APU) air conditioning struggling, cabin temperatures climbing past 32 degrees Celsius (90 degrees Fahrenheit), infants crying, and lavatory tanks overflowing is both a statutory violation and an acute medical hazard for older adults, pregnant travelers, and passengers with cardiac or respiratory conditions.

1. Know the exact statutory tarmac clock in your region¶

The official tarmac delay timer starts the exact minute the main aircraft cabin door closes for pushback (on departure) or the exact minute the wheels touch down and the plane exits the active runway (on arrival), and runs continuously until the cabin door opens at a gate or remote airstair bus:

2. Kaip susidoroti su asfalto vėlavimu, kuris tampa medicinine ar karščio kritine situacija¶

Yra tik trys teisinės išimtys, leidžiančios pilotui viršyti 3 valandų / 4 valandų nusileidimo nuo asfalto ribą: (1) įgulos vadas nustato, kad orlaivio perkelti negalima saugiai (pvz., aktyvus žaibas tiesiai ant rampos arba užrakinti riedėjimo takai), (2) Oro eismo valdymas (ATC) pataria (žymiai sutrikdyti oro uosto veiklą) muitinės / pasienio kontrolės agentūra neigia nuotolinį išskridimą. Tačiau NĖRA iš šių veiklos išimčių nepaiso keleivių medicininės pagalbos.

• Jei temperatūra salone pakyla virš 30 °C (86 °F) arba jaučiate silpnumą, galvos svaigimą, oro trūkumą ar spaudimą krūtinėje:
• Nedelsdami paspauskite virš galvos esantį skrydžio palydovo skambinimo mygtuką ir, jei saugu, eikite į priekinę arba galinę virtuvę.
• Niekada nesakyk "Aš jaučiuosi nepatogiai ir noriu išlipti" (įgulos nariai traktuoja kaip nepaklusnų keleivio skundą). Vietoj to vartokite tikslią medicininę terminologiją: "Patiriu ūmią medicininę pagalbą [krūtinės skausmas / stiprus karščio išsekimas / apalpimas / hipoglikemijos epizodas / stiprus panikos priepuolis su hiperventiliacija] ir man reikia skubios medicininės pagalbos laive ir oro uosto paramedikų pagalbos."
• Kai keleivis praneša apie aktyvią medicininę pagalbą, kapitonas pagal standartines oro linijų veiklos procedūras turi susisiekti su antžeminės medicinos pagalbos darbuotojais (pvz., MedAire / Stat-MD telemetrijos gydytojais) ir suderinti oro uosto operacijų ir oro eismo kontrolės skyrių dėl pirmybinio taksi grįžimo prie vartų arba tiesioginio nuotolinio greitosios medicinos pagalbos laiptų ištraukimo tiesiai ant asfalto.

Pamesti, vėluojantys arba sulūžę vežimėliai ir patikrinta medicininė įranga¶

Keliautojui, kuris naudojasi individualiai pritaikytu rankiniu arba elektriniu invalido vežimėliu, naudojasi CPAP/BiPAP ventiliatoriumi dėl sunkios miego apnėjos ar neuroraumeninės ligos, reikalauja sterilių peritoninės dializės maišelių arba kuriems reikia šaldytuve laikomų biologinių vaistų, oro linijų bendrovė, pametusi ar sulaužanti medicinos prietaisą užsienio oro uoste, yra pavojinga gyvybei.

1 veiksmas: neleiskite priverstinai tikrinti salono medicininių krepšių prieš įlipimą¶

Daugelis keliautojų pameta savo CPAP aparatą, insulino rinkinį ar purkštuvą, nes persekiojantis vartų agentas šaukia per PA sistemą: "Vidurinės šiukšliadėžės yra 100% užpildytos nuo 5 grupės; kiekvienas ritininis krepšys ir antrasis krepšys PRIVALO būti patikrintas iki galutinio kelionės tikslo."

• Žinokite federalinę medicinos išimtį: pagal 14 CFR § 382.121 (Jungtinės Amerikos Valstijos), ES reglamentą (EB) Nr. 1107/2006 ir Kanados APPR 2 dalį, pagalbiniai medicinos prietaisai ir gyvybę palaikantys vaistai NEĮSKAIČIUOJA į +1 oro linijų transporto priemones. 1 asmeninio daikto limitas, jei krepšyje yra griežtai medicininė įranga ir reikmenys (į CPAP ar medicininį krepšį nedėkite kojinių, džinsų ar nešiojamųjų kompiuterių, nes priešingu atveju jis praras teisinę išimtį ir taps standartiniu bagažu).
• Pritvirtinkite žymą „DOT / Medicinos įrangos nešiojimas išimtis“: Prieš pasiekdami oro uostą, pritvirtinkite gerai matomą Medicinos įrenginio ID žymą su nuoroda 14 CFR § 382.121 prie rankenos. Jei vartų agentas pasiekia rožinės arba baltos spalvos vartų tikrinimo etiketę, ramiai pasakykite: "Šiame maišelyje yra tik receptinė gyvybę palaikanti medicininė įranga, saugoma pagal 14 CFR 382 dalį. Jo negalima dėti į neslėgį / nešildomą krovinių triumą ir jis turi likti salone."

2 veiksmas: pritaikyto neįgaliojo vežimėlio arba mobilaus paspirtuko apsauga prieš jam nusileidžiant reaktyvinio tilto lataku¶

Oro bendrovės sugadina arba netinkamai valdo daugiau nei 11 000 neįgaliųjų vežimėlių ir paspirtukų per metus vien Jungtinėse Valstijose, dažniausiai todėl, kad rampos prižiūrėtojai pakelia kėdę už trapių kojų atramų arba vairasvirtės valdiklio, numeta ją nuo diržinio krautuvo arba pamiršta išjungti elektrinius variklius iš „laisvojo rato“ režimo (stumti) atvykus.

1. Visada tikrinkite neįgaliojo vežimėlį prie OROKLIO DURŲ ant reaktyvinio tilto („Gate Delivery“), niekada prie bilietų kasos: Nuvažiuokite savo vežimėliu iki pat lėktuvo durų, kad jis būtų paskutinis į krovinių skyrių įkeltas daiktas ir pats pirmas daiktas, atneštas atgal prie reaktyvinio tilto durų.
2. Užklijuokite laminuotas dvikalbes naudojimo instrukcijas tiesiai ant sėdynės ir vairasvirtės: Atspausdinkite vieną lapą paryškintu šriftu (anglų ir paskirties kalba), klijuotą tiesiai ant sėdynės pagalvėlės, nurodant:
3. Tikslus kėdės svoris ir sulankstytas aukštis/matmenys.
4. Akumuliatoriaus chemija (Dry Cell / Gel / AGM prieš Lithium-Ion Wh rating, atkreipiant dėmesį, kad išimamas ličio jonų vežimėlio baterijas, kurių talpa mažesnė nei 300 Wh, reikia atjungti ir neštis į keleivių saloną izoliuotame maišelyje).
5. Kur perjungti laisvojo rato / sankabos svirtį (DRIVE prieš PUSH).
6. "NEKELĖKITE UŽ PĖDŲ ATRAŠKŲ, PORANKIŲ AR KRISTRUOTĖS."
7. Pašalinkite visas nuimamas trapias dalis ir įneškite jas į saloną: Prieš lipdami į lėktuvą, nuimkite įprastą slėgį mažinančią sėdynės pagalvėlę (sėdėkite ant jos lėktuvo sėdynėje arba padėkite į salono spintelę; pamesta slėginė pagalvė gali sukelti gyvybei pavojingą 4 stadijos slėgio opą, nuimama per 48 valandas), kojų atramos / galvos atramos ir atjunkite arba uždenkite elektroninį vairasvirtės valdiklį paminkštintu kietu apvalkalu arba burbuline plėvele.
8. Nufilmuokite 30 sekundžių vaizdo įrašą, kaip neįgaliojo vežimėlis dirba ant vandens tilto prieš pat įlipimą: Nufilmuokite, kaip važiuojate arba sklandžiai riedate vežimėliu žemyn vandens tiltu, o kadre matomas įlaipinimo talonas. Šis vaizdo įrašas su laiko žyma yra nepaneigiamas teisinis įrodymas, kad kėdė buvo nepažeista, kai ji buvo perduota oro linijų bendrovei.

3 veiksmas: ką daryti atvykus, jei pametėte arba sulaužote vežimėlį arba medicininį krepšį¶

If you land and your wheelchair fails to come up to the jetbridge door within 20 minutes, or comes up with a bent frame, snapped wheel, or smashed joystick:

1. Demand the airline's Complaint Resolution Official (CRO) immediately: Do not let a regular gate agent or baggage clerk brush you off with "Go file a claim online tomorrow." Under 14 CFR § 382.151, every airline flying to, from, or within the US must immediately provide a Complaint Resolution Official (CRO) who has the legal authority to override standard airline policies and authorize emergency expenditures on the spot. Say clearly: "My assistive mobility device has been [lost/damaged]. Under 14 CFR Part 382, I am requesting to speak with your station's Complaint Resolution Official (CRO) immediately."
2. File a Property Irregularity Report (PIR) before exiting the secure customs/baggage area: Obtain the 10-character alphanumeric WorldTracer File Reference Number (e.g., LHRBA12345) in writing. Make sure the clerk records on the PIR that the missing or damaged item is life-sustaining medical equipment / custom assistive mobility device.
3. Know the "Zero Liability Cap" law for damaged wheelchairs on US Domestic flights (14 CFR § 382.131):
4. For ordinary suitcases on US domestic flights, airlines cap their maximum baggage liability at $4,700 USD (14 CFR Part 254).
5. For wheelchairs and assistive medical devices on US domestic flights, 14 CFR § 382.131 explicitly prohibits airlines from applying the $4,700 baggage liability cap. The airline is legally liable for 100 percent of the full original purchase price or complete repair cost of the wheelchair, even if a custom power wheelchair costs $35,000 USD, and under the 2024 US DOT Wheelchair Rule, the airline must let you use your own preferred wheelchair repair vendor and provide a safe, functional loaner mobility device while yours is being repaired.
6. (Note on International Flights under the Montreal Convention MC99:) On international itineraries, the Montreal Convention caps standard baggage and mobility liability at 1,519 Special Drawing Rights (SDR), or roughly $2,000 USD / €1,850 (updated from 1,288 SDR in December 2024), UNLESS you made a special declaration of higher value at check-in or unless your home country enforces supplemental disability accommodations.
7. How to replace lost prescription medications left in a delayed checked bag abroad:
8. First, check your flight's live baggage tracker (and any Apple AirTag / Samsung SmartTag / Google Find My Device tracker inside the bag) to see if the suitcase is simply sitting at your origin hub and arriving on the next flight in 4 hours.
9. If the bag will not arrive before your next critical medication dose, have your home physician or pharmacy email a copy of your original prescription detailing the generic chemical name (INN), dosage in milligrams, and diagnosis code to your phone.
10. Contact your travel medical insurance 24/7 assistance hotline, the airport's on-site medical clinic (located inside almost every major international airport terminal), or an English-speaking physician recommended by your embassy (see medical emergencies abroad) to write a local replacement script, and keep the itemized pharmacy receipt to submit to the airline as an emergency interim expense under the Montreal Convention (Article 19 delay damages).

Word-for-word scripts to use at the gate podium and baggage service office¶

When airline personnel are processing hundreds of angry passengers during an irregular operations meltdown, vague complaints are ignored. Quoting the exact statute and administrative role forces the computer system or station supervisor to trigger mandatory compliance workflows:

Script 1: When bumped against your will at an overbooked gate (US / EU / Canada)¶

"I held a confirmed reservation with a seat assignment, and I presented myself at the gate before the boarding cutoff deadline. I am not volunteering to give up my seat. Since I am being denied boarding involuntarily, under [14 CFR § 250.5 / EU Regulation 261/2004 / Canadian APPR Section 20], I am requesting your mandatory written Statement of Denied Boarding Rights, immediate rebooking onto the next available confirmed flight to my destination, and my statutory Involuntary Denied Boarding compensation paid by check, cash, or electronic bank transfer, rather than an airline travel voucher."

Script 2: When a gate agent tells you to gate-check your CPAP or medical bag¶

"This bag contains strictly prescription life-sustaining medical equipment ([CPAP ventilator / portable oxygen concentrator / insulin and injectables]) and zero clothing or personal items. Under [14 CFR § 382.121 / EU Regulation 1107/2006], assistive medical devices are legally exempt from carry-on baggage limits and cannot be placed in the cargo hold. If the overhead bins are full, please alert the Lead Flight Attendant or call your station's Complaint Resolution Official (CRO) so we can stow this medical device in the cabin priority closet or under my seat."

Script 3: When your wheelchair or medical bag is missing or damaged at baggage claim¶

"My checked [custom wheelchair / medical supply case] has arrived damaged [or failed to arrive on this flight]. Under 14 CFR § 382.151, I need to speak with your station's Complaint Resolution Official (CRO) immediately, and I need to file an official Property Irregularity Report (PIR) noting that this is a protected assistive disability device exempt from the domestic baggage liability cap under 14 CFR § 382.131. Because I cannot safely transfer or move without my chair, I require an appropriate temporary loaner wheelchair and authorization for immediate repair by my certified vendor."

Dažnai užduodami klausimai¶

How much cash am I legally owed if an airline bumps me from an overbooked flight against my will?¶

If you held a confirmed ticket, checked in on time, and were involuntarily denied boarding (IDB) due to overbooking, you do not have to accept airline travel vouchers. Under US federal law (14 CFR § 250.5), you are entitled to 200% of your one-way fare (up to $775 USD) for a 1-to-2-hour domestic arrival delay (1-to-4 hours international), and 400% of your one-way fare (up to $1,550 USD) in cash or check for delays over 2 hours domestic (over 4 hours international). Under EU/UK Regulation 261/2004, you are owed €250 to €600 (£220 to £520) in cash plus free meals and hotel care, and under Canada's APPR, you are owed $900 to $2,400 CAD depending on the length of your arrival delay.

How long can an airline legally keep passengers trapped inside a plane on the tarmac before letting us off?¶

Under US Department of Transportation rules (14 CFR § 259.4), the airline must provide free drinking water, food, working toilets, comfortable cabin temperatures, and medical care no later than 2 hours after the cabin door closes or the plane lands. By law, the airline must also return to the gate or provide remote airstairs to allow passengers to deplane before the tarmac delay reaches 3 hours for a US domestic flight or 4 hours for an international flight (3 hours in Canada under the APPR, and 5 hours in the European Union/UK), unless the pilot determines that moving the plane is unsafe due to active weather or air traffic control gridlock.

Can a gate agent force me to gate-check my CPAP machine or medical bag when the overhead bins are full?¶

No. Under the US Air Carrier Access Act (14 CFR § 382.121), EU Regulation 1107/2006, and Canadian aviation accessibility laws, portable assistive medical devices (including CPAP and BiPAP machines, portable oxygen concentrators, nebulizers, breast pumps, and prescription medication bags) do not count toward your carry-on baggage limit as long as the bag contains only medical equipment and supplies. Politely inform the gate agent and flight attendant that the bag contains federally protected medical equipment under 14 CFR Part 382 so they can stow it safely inside the cabin closet or under your seat.

What should I do if the airline breaks my wheelchair or loses my checked medical equipment when I land?¶

Never leave the airport baggage hall without filing a written Property Irregularity Report (PIR) with a 10-character WorldTracer reference number, and immediately demand to speak with the airline's Complaint Resolution Official (CRO), a specially trained disability compliance officer that every airline serving the US must make available 24/7 under 14 CFR § 382.151. On US domestic flights, federal law (14 CFR § 382.131) waives the standard $4,700 baggage liability cap for wheelchairs and mobility devices, meaning the airline is legally required to pay 100% of the full repair or replacement cost up to the original purchase price of the chair and provide a loaner wheelchair immediately.

Šaltiniai patikrinti¶

• U.S. Department of Transportation (DOT) Office of Aviation Consumer Protection: 14 CFR Part 250 (Oversales and Denied Boarding Compensation), 14 CFR Part 259 (Enhanced Protections for Airline Passengers / Tarmac Delay Contingency Plans), and 14 CFR Part 382 (Nondiscrimination on the Basis of Disability in Air Travel / 2024 Safe and Accessible Air Travel Rule for Wheelchairs).
• Europos Sąjungos aviacijos saugos agentūra (EASA) ir Europos Komisija: Reglamentas (EB) Nr. 261/2004 (atsisakymas įlipti, atšaukimas ir kompensacija už ilgą laiką) ir Reglamentas (EB) Nr. 1107/2006 (Neįgaliųjų ir riboto judumo asmenų teisės keliaujant oru).
• Kanados transporto agentūra (CTA): Oro keleivių apsaugos taisyklės (APPR, SOR/2019-150): Tarmac vėlavimo standartai, kompensacijos už atsisakymą įlipti lygiai ir neįgaliesiems pritaikyto transporto taisyklės (ATPDR).
• Tarptautinė civilinės aviacijos organizacija (ICAO): Konvencija dėl tam tikrų tarptautinio vežimo oru taisyklių suvienodinimo (1999 m. Monrealio konvencija / MC99, 2024 m. peržiūrėta 1 519 SDR bagažo atsakomybės riba).

Susiję vadovai¶

• Įstrigo užsienyje arba atšauktas skrydis
• Neatidėliotinos medicinos pagalbos ir evakuacijos į užsienį
• Neįgalumas ir medicininiai poreikiai kritiniais atvejais
• Oro uosto sukčiai ir tranzito saugumas
• Pagalbos numerių katalogas