Telefoni leiloa pe gaoia a'o alu ese mai le fale: laa ma lea laasaga¶

O le leiloa o lau telefoni mamao mai le fale e faʻalavelave, aua o le masini o loʻo taofiofia au fesoʻotaʻiga, tiketi, faʻafanua, kata totogi ma tulafono e tatala ai au faʻamatalaga. O le itula muamua e sili ona taua. O le gaoioi vave e mafai ona fesoasoani ia te oe e toe maua ai le telefoni, ma e mafai ona taofia ai se gaoi mai le mauaina o au tupe, au feʻau ma lou faasinomaga.

O lenei taʻiala e tuʻuina atu ia te oe se faʻatonuga filemu o laasaga: nofo saogalemu, taumafai e suʻe le telefoni, loka, lipoti, puipui au tala ma totogi, faʻafesoʻotaʻi ma tagata, ma sui. O lo'o fa'amatala mai ai fo'i le fa'afoeina pe a e alu ese mai le fale e aunoa ma se telefoni, leai se auala faigofie e saini ai ma atonu e leai se atotupe. Afai na ave foi lau atotupe ma pepa, faitau leiloa atotupe ma gaoia ID toe maua fa'atasi ma lenei itulau.

Fai nei loa¶

1. Aua le faafeagai ma se tasi ma aua le tulia se gaoi. E mafai ona sui se telefoni. Afai na ave faamalosi e se tasi, alu i se nofoaga faitele saogalemu ma lipoti atu le solitulafono. Faitau le vaega saogalemu i lalo.
2. ** Toe su'e au laasaga mo le lima minute.** Siaki taga ma ato, laulau, nofoa ma le faleoloa mulimuli po'o le taxi. O le tele o telefoni e na'o le sese.
3. Nono mai se telefoni pe faaaoga se komepiuta e tatagi ai lau numera. Fesili i se tagata ese, se tagata faigaluega faleoloa poo se tagata faigaluega ile faletalimalo. O se telefoni tatagi e mafai ona taitai atu ai oe i ai, pe tali mai se tasi e faamaoni.
4. Saini e Su'e La'u (Apple) po'o Su'e Hub (Google) mai se isi masini. Faailoga le telefoni ua leiloa e loka ai, ma fa'aali se fe'au ma se numera fa'afeso'ota'i. Aua le alu na'o oe i se nofoaga e fa'aalia e le fa'afanua pe a lagona le le saogalemu.
5. Valaau lau telefoni fe'avea'i e taofi le laina. Ole mea lea e taofia ai le telefoni, fe'au tusitusia ma tau fa'amaumauga ma fesoasoani e taofia ai le fa'aaogaina o teugatupe. Fai atu ia i latou e poloka le IMEI o le telefoni (lona ID hardware) pe afai e gaoia.
6. Saogalemu au tala ma kata. Suia le upu faataga mo lau Apple poo le Google account ma lau imeli muamua. Loka pe fa'aisa au kata faletupe ma polokalama totogi mai le upega tafa'ilagi a le faletupe po'o le laina fesoasoani.

Tumau saogalemu muamua¶

O tagata e ave telefoni e le masani ona lamatia, ae o nai tulaga e. O lou saogalemu e sau i luma o so'o se masini.

• Afai na gaoia oe pe faamata'u, alu i se nofoaga saogalemu. Alu i se nofoaga susulu, pisi, faleoloa, faletalimalo po o se ofisa leoleo. Lipoti le solitulafono i leoleo. Afai e te lavea pe i se tulaga lamatia, fai atu i se tasi e vili lau numera o faalavelave faafuasei (911 i le Iunaite Setete ma Kanata, 112 i le isi itu o le Iuni a Europa, 999 i Peretania). Va'ai le lisi o numera fa'afuase'i mo isi atunuu.
• Aua le alu na'o oe i se nofoaga e mata'ituina. Afai o lo'o fa'aalia e le fa'afanua lau telefoni i se fale, se ta'avale po'o se auala mamao, tu'u atu na fa'amatalaga i leoleo ma tu'u i latou e gaoioi. O le asiasi atu na o oe e lamatia, e tusa lava pe foliga mai o se pikiina faigofie.
• Fa'aeteete i fe'au o lo'o ta'u mai ua maua le telefoni. E lafo e tagata fa'atauva'a ni fe'au pepelo ma imeli e fai mai e iai lau telefoni, fa'atasi ai ma se feso'ota'iga i se itulau saini. Latou te mananaʻo i lau faʻaupuga. Fa'aaoga na'o le upegatafa'ilagi aloaia a Apple po'o Google, lea e te taina i totonu ia te oe.
• Faaeteete i se tagata ese e ofo mai e "fesoasoani" i lau telefoni poʻo lau teugatupe. Aua le tuʻuina atu se passcode poʻo se code faʻamaonia.
• Aua le totogiina se tau mo le toe faafoi mai o se telefoni. Afai e fesili mai se tasi mo se tupe, taʻu i leoleo.

Laasaga 1: siaki pe ua leiloa moni¶

Ae e te le'i amata lokaina mea, fa'aalu ni nai minute e su'e ai. Tele telefoni "leiloa" o lo'o i le mea mulimuli na e iai.

1. Siaki taga uma ma vaega ato. Va'ai i totonu o le ufiufi o se peleue ma le pito i lalo ole ato.
2. ** Va'ai i le mea mulimuli na e fa'aaogaina.** Siaki le nofoa, laulau, fata, fata faleta'ele, nofoa po'o le taxi.
3. Fesili i le aufaigaluega. O faleaiga, faleoloa, faletalimalo, tagata faigaluega felauaiga ma le saogalemu o nofoaga e tele ina leiloa se pusa meatotino. Tu'u lou igoa ma se fa'amatalaga o le telefoni ma le pusa.
4. Tagi lau numera. Fa'aoga se telefoni nono, laina fale faletalimalo po'o se nofoaga e vala'au ai ile komepiuta. E oo lava i se telefoni lemu e mafai ona tetete.
5. Fa'aoga le leo i le Su'e Lo'u po'o Su'e le Hub. E ta ai se leo leotele mo le tusa ma le lua minute tusa lava pe leai le telefoni.
6. Fa'afeso'ota'i le kamupani felauaiga. Afai na e tu'ua i luga o se nofoaafi, pasi, va'alele po'o le taxi, fa'afeso'ota'i le ofisa o meatotino a le kamupani ua leiloa. E to'atele e iai fo'i fa'ainitaneti.

Afai e le mafai ona e mauaina i totonu o ni nai minute, pe afai e te manatu ua ave, alu i le isi laasaga e aunoa ma le faatuai.

Laasaga 2: su'e, loka ma, pe a mana'omia, tape¶

E saunia uma e Apple ma Google meafaigaluega e maua fua e suʻe, loka ma tape se masini leiloa. E na'o le aoga pe afai na fa'atulaga a'o le'i misi le telefoni ma pe a ki le telefoni ma feso'ota'i, pe talu ai nei.

I luga ole iPhone¶

1. I luga o se isi masini poʻo se komepiuta, alu i le iCloud website ma saini i lau Apple account. E mafai fo'i ona e fa'aogaina le Su'e La'u app i luga o le iPhone po'o le iPad a se tagata o le aiga, e fa'aaoga ai le filifiliga a le malo pe a maua.
2. Filifili lau iPhone mai le lisi o masini e vaʻai i lona nofoaga iloa mulimuli.
3. Filifili Faailoga ua leiloa (Lost Mode). O le mea lea e loka ai le telefoni i se passcode, e mafai ona faʻaalia se feʻau ma le numera o le telefoni i luga o le lau, ma taofia le Apple Pay i luga o le masini.
4. Afai e te mautinoa ua alu mo le lelei, filifili Tapeina Lenei Meafaigaluega e aveese ai au faʻamatalaga. A maeʻa se tape, Find My atonu e le toe galue mo lena telefoni, faʻaaoga lea pe a e talia e te le toe maua.
5. Aveese le masini mai lau fa'amatalaga pe a uma ona toe maua pe ua e filifili e sui.

O iPhones fou e iai fo'i le Puipuiga o Mea Fa'atonu, lea e fa'aopoopoina le puipuiga pe a alu ese le telefoni mai nofoaga masani. Vaai iPhone gaoia masini puipuiga ma toe faaleleia ki loka mo le auala e galue ai.

I luga ole telefoni Android¶

1. I luga o se komepiuta po'o se isi telefoni, alu i le Google's Find Hub (sa ta'ua muamua Saili La'u Meafaigaluega) ma saini i totonu ma le Google account o lo'o i luga o le telefoni na leiloa.
2. Select the phone to see its last known location, play a sound, or secure it.
3. Choose Secure device to lock the screen and sign out of your Google account. You can add a message and a phone number to the lock screen.
4. Choose Erase device only when you are ready to lose the data on the phone. After the erase, you cannot locate it.
5. If you use a Samsung phone, the Samsung Find service offers similar tools through a Samsung account.

Ae a pe a le aoga le sailiga¶

• E ono tape le telefoni, pe i fafo le maa po'o le va'alele. E masani ona fa'aalia e le 'au'aunaga le nofoaga mulimuli na iloa a'o le'i alu i tua.
• Location services may have been turned off. Lock the phone anyway.
• A thief may have turned off the network. Lock and erase commands wait and run when the phone next connects.
• If Find My or Find Hub was never set up, you cannot use these tools. Go straight to the carrier, account and bank steps.

Aua le vave aveese le telefoni mai lau teugatupe¶

Removing a device from your Apple or Google account may stop you from locking or tracking it. Wait until you have recovered it or have chosen to replace it.

Laasaga 3: vala'au i lau va'a¶

Your mobile provider can protect your number and your bill. A thief can run up charges, receive your text messages with verification codes, or try to transfer your number to another SIM.

1. Telefoni le avefe'au mai se telefoni nono pe fa'aoga le upegatafa'ilagi. Tu'u lou igoa, numera o fa'amatalaga ma se PIN saogalemu pe a e setiina.
2. Ask them to suspend or lock the line. This blocks calls, texts and data. It also prevents unauthorised use of your number.
3. Ask them to block the phone's IMEI if it was stolen. The IMEI is a unique hardware number, and a blocked phone cannot be used on the main networks in many countries. In the United Kingdom, the major carriers share a blocklist, and in many other countries the same idea applies. Find your IMEI on the phone's box, a receipt, your online account with the manufacturer or by dialling *#06# on another phone with the same SIM.
4. Ask about a replacement SIM or eSIM. You can keep your number and move it to a new phone.
5. Set a PIN or password on your account. This helps protect against SIM swapping. Read SIM swapping for more about this risk.
6. Ask about insurance and device protection. Your carrier, bank or credit card may offer cover for a stolen phone.

If you are travelling abroad, ring the carrier's international number, or use a hotel phone. If your phone used an eSIM, read eSIM trapped on a broken, lost or water damaged phone while travelling.

Step 4: protect your accounts¶

Your phone is the key to many accounts. Even a locked phone can show notifications and codes on the lock screen, depending on your settings. Move quickly to protect the important accounts.

Order of priority¶

1. Your Apple or Google account. This controls your backups, photos, passwords and location. Change the password from a trusted computer.
2. Your main email. Email can reset the password for nearly everything else.
3. Your bank, card and payment apps. See the section below.
4. Social media and messaging apps. Change passwords and sign out of all devices.
5. Work and school accounts. Tell your employer or school IT help desk if your phone has work data or access.
6. Password manager. Change the master password if the app was open on the phone.
7. Cloud storage and photo services. Sign out of the lost device.

Use security settings to sign out the lost phone¶

Most services let you see signed in devices and remove them. Look for "Devices" or "Security" in each account's settings. Remove the lost phone, then change the password.

Authenticator apps and two factor codes¶

If your authenticator app was on the stolen phone, you may be locked out of some accounts. Use backup codes if you saved them, or the account recovery process of each service. Read authenticator app lost during phone upgrade or screen shatter for the options. Also see two factor authentication and SMS lockout.

For a deeper clean up, read stolen laptop or phone remote wipe and account lockdown.

Step 5: bank and payment safety¶

A stolen phone can be used to move money, so act on payments early. You do not need to be at home to do this.

1. Phone your bank or card issuer from a borrowed phone. Use the number on the back of your card, in your bank's website or a trusted source. Do not use a number from a text message.
2. Ask them to freeze or cancel the cards linked to the phone. This includes debit cards, credit cards and any cards saved in a mobile wallet.
3. Remove cards from your mobile wallet remotely. Apple's Lost Mode suspends Apple Pay. In Google Wallet, you can remove cards through Find Hub or your Google account. Your bank can also disable the digital token.
4. ** Toe iloilo fefaʻatauaiga lata mai.** Vaʻai mo tupe totogi e te leʻi faia, ma lipoti i le taimi e tasi. O le tele o faletupe e puipuia oe mai faiga taufaasese pe a vave ona e lipotia, e ui ina eseese tulafono i le atunuu.
5. Poka le avanoa mo teugatupe feaveai mo le masini. Fai i le faletupe e aveese le telefoni mai au masini faatuatuaina. Suia lau upu faataga ma le PIN mo teugatupe i luga ole laiga.
6. Siaki polokalame totogi e pei ole peer to peer money apps. Saini i fafo mai le telefoni na leiloa ma sui upu faataga. Fai atu i le kamupani e loka le teugatupe pe afai e le mafai ona e faia e oe.
7. Vaavaai mo telefoni taufaavalea. A maeʻa le gaoi, e mafai e tagata taufaasese ona valaau e faafoliga o lau faletupe. Le faletupe moni o le a le fesili mo se PIN atoa, se upu faataga po o se tasi taimi code.
8. Ia teu faamaumauga. Tusi i lalo le taimi, le igoa o le tagata na e talanoa i ai ma soo se numera faasinomaga.

Afai na ave fo'i se kata po'o se tinoitupe, e te mana'omia se tupe toe sui a'o e alu ese. Vaai pa'ulia leai se telefoni, atotupe po'o ki.

Laasaga 6: lipoti atu¶

E fesoasoani se lipoti i inisiua, i lau ave taavale ma, i nisi tulaga, i le toe faʻaleleia o le masini.

leoleo¶

• Ta'u atu se gaoi i leoleo i le lotoifale. Tu'u le mea fai, fa'ata'ita'iga, lanu, pusa ma so'o se fa'ailoga tulaga ese. Tuuina atu le IMEI pe a e iloa. Maua se numera lipoti poʻo se kopi o le lipoti.
• Lipoti atu se gau i le auaunaga o mea totino ua leiloa. O le tele o taulaga ma felauaiga o lo'o tausia fa'amaumauga o mea na tu'uina atu.
• Ta'u atu i le mea na tupu ai. O se faletalimalo, nofoaga po'o se kamupani va'alele e ono iai ni ata fa'amautu po'o se vaega o meatotino ua leiloa.
• Afai e te i fafo, lipoti i leoleo i le lotoifale ma tausia le lipoti. E mafai ona fesoasoani lau amepasa poo le konesula i le toe sui o pepa malaga pe a leiloa foi lou tusifolau. Faitau leiloa tusi folau po o pepa malaga.

Inisiua¶

• Siaki inisiua femalagaa'i, inisiua mea i totonu o fale ma penefiti pepa. Ole tele o faiga fa'avae e iai le taimi fa'atapula'a mo lipoti, pei ole 24 i le 48 itula.
• Taumau lisiti ma le lipoti a leoleo. E te manaʻomia se faʻamaoniga o le umiaina ma le faʻatau.
• Aua le tia'i ese le pusa. O lo'o iai le IMEI ma le numera fa'asologa.

Laasaga 7: faʻafesoʻotaʻi ma tagata¶

A leai lau telefoni, e fa'apea fo'i au feso'ota'iga, au fe'au ma au masani o le vala'au. Fai se fuafuaga puupuu e oo atu ai i tagata e taua.

1. Fa'ailoa muamua se feso'ota'iga vavalalata. Fa'aaogā se telefoni nono, se imeli, se upega tafa'ilagi fe'au po'o se komepiuta faletalimalo. Fai mai ua leiloa lau telefoni, pe fa'afefea ona o'o atu ia te oe ma pe o e saogalemu.
2. Faasoa se auala e fa'afeso'ota'i le tumau. Ole numera nono, numera telefoni ole faletalimalo po'o se tuatusi imeli fou e mafai.
3. Fai atu i se uo e lapata'i lau li'o lautele. E mafai ona fesoasoani se fa'asalalauga i luga o fa'asalalauga fa'asalalau mai se uo, ae aua ne'i fa'ailoa lou nofoaga po'o fuafuaga malaga.
4. Let your employer or school know if you need to. Give them another way to reach you.
5. Lapata'i tagata fa'afeso'ota'i e uiga i fe'au fa'akomepiuta. E mafai e se gaoi ona fe'au atu i au feso'ota'iga e talosaga mo se tupe. Ta'u atu i tagata e aua ne'i auina atu.
6. Fa'aoga fa'aoga i luga ole laiga o polokalame fe'au. E tele polokalame e mafai ona fa'aoga ile komepiuta pe a e saini. Fa'aeteete e saini i fafo pe a mae'a, ae maise ile komepiuta fa'asoa.
7. Recover phone numbers from your accounts. Your email, cloud contacts and social media may hold them. Sign in from a trusted computer.

If you never learned any numbers by heart, make a card now. See saunia telefoni a'o le'i malaga.

Step 8: get home or to your next stop¶

Without a phone, you must manage maps, tickets and payments differently.

• Use paper maps and ask for directions. Tourist offices, hotels and shops can give you a free map. See the section on navigating without a phone in mate maa telefoni a'o e alu i fafo.
• Ask your hotel to print tickets and bookings. Many hotels will print a boarding pass or a reservation for free or a small fee.
• Fa'aoga felauaiga lautele ma tinoitupe po'o se kata. Fa'atau pepa ulufale i masini po'o le aufaigaluega.
• Call a taxi through a hotel or a shop. Use licensed vehicles only.
• Ask for help at your embassy if documents are missing. A consulate can issue an emergency travel document.
• Contact your airline or train operator. Explain that your phone, which held your ticket, is lost. Many will reissue a ticket at the airport with a passport or ID.
• If you have no money, ask a trusted contact to send some. Money transfer services may allow collection with ID. Your bank or card issuer can often send emergency cash or a replacement card.

Taiala o faaiuga¶

flowchart TD
    A["Phone is missing"] --> B{"Is it a robbery or are you unsafe?"}
    B -- "Ioe" --> C["Get to a safe public place and report to police"]
    B -- "Leai" --> D["Search and ring your number from a borrowed phone"]
    D --> E{"Found it?"}
    E -- "Ioe" --> F["Check it for damage and change passcodes if unsure"]
    E -- "Leai" --> G["Use Find My or Find Hub to lock and show a message"]
    C --> G
    G --> H["Call your carrier to suspend the line and block the IMEI"]
    H --> I["Freeze cards and change account passwords"]
    I --> J["Report to police and contact family"]
    J --> K["Replace the phone and restore from backup"]

Table: what each step protects¶

Suia le telefoni ma toe faʻaleleia lou ola¶

A mae'a la'asaga fa'anatinati, fuafua le mea e sui ai. E te le tau faʻatau le faʻataʻitaʻiga sili ona taugata. O se telefoni fa'apitoa e mafai ona fa'aolaina oe i le taimi o totoe o lau malaga.

1. Maua se mea e sui ai le SIM po'o le eSIM mai lau va'a. Pu'e ata ID. E tele faleoloa e mafai ona seti se SIM fou i minute.
2. Faatau se telefoni taugofie pe afai e te alu ese mai le fale. O se telefoni faigofie e lava e vili ai, tusitusi ma faaaoga faafanua.
3. Saini i lau Apple po'o Google account. Toe fa'afo'i au feso'ota'iga, ata ma polokalama mai le fa'amaumauga.
4. ** Seti se passcode fou ma biometric unlock.** Filifili se code e le o lou aso fanau.
5. ** Toe fa'aagaioia fa'amaoniga e lua.** Fa'aopoopo le telefoni fou i tala taua ta'itasi.
6. ** Toe fa'aopoopo kata i lau atotupe feavea'i.** Fa'aaoga numera kata fou pe a tu'uina atu e lau faletupe.
7. Ki Su'e La'u po'o Su'e Hub i luga o le telefoni fou. E alu se minute, ma fa'afaigofie ai ona taulimaina le isi gau.
8. Fa'aola otometi fa'amaumauga. E tatau ona fa'agasolo fa'apolopolo ao i po ta'itasi.

Taofi le isi gau¶

• Ia ki se passcode malosi ma loka otometi pe a uma le 30 sekone i le tasi le minute.
• Ia fa'aaga pea le Su'e La'u po'o le Su'e Hub i taimi uma.
• Fa'aali se fe'au ma se numera fa'afeso'ota'i i luga o le lau loka. Fa'aoga le numera a le tagata o lou aiga, ae le o sau numera.
• ** Tusi i lalo lau IMEI ma teu i se mea saogalemu.** O se ata o le atigipusa poʻo le faʻataʻitaʻiga, o loʻo teuina i le ao, o le a aoga.
• Se'i seti se PIN SIM ma se PIN fa'amatalaga e feavea'i.
• Tau lau telefoni i totonu o le taga pito i luma po'o le taga sipi, ae le o le taga tua po'o le laulau. O tagata gaoi i uila, sikola ma le motu o tagata e se'e telefoni mai lima ma laulau.
• Aua le fa'aogaina lau telefoni i tafatafa o le pito o se tulaga po'o se auala.
• Fa'aola au ata ma feso'ota'iga.
• Fa'aoga se fa'aoga upu fa'amaufa'ailoga ma teu fa'amaufa'ailoga i luga o pepa.
• Ia ave se kata e iai numera autu.

Tulaga fa'apitoa¶

Telefoni leiloa ma tamaiti po'o fa'amatalaga o le soifua maloloina¶

Afai o lo'o i ai i lau telefoni le feso'ota'iga a le a'oga a le tamaititi, o se polokalame fa'afoma'i, se mata'itū o le ma'i suka po'o ni fa'ailoga e lua mo se tala fa'afoma'i, ta'u i le tausima'i talafeagai. Taofi se lisi pepa o vaila'au ma numera o foma'i. Mo masini fa'alesoifua maloloina taua, fesili i lau falema'i po'o le a le mea e fai pe a leai le telefoni.

Telefoni leiloa i se malaevaalele po'o luga o se vaalele¶

Fesili i le aufaigaluega a le kamupani vaalele, ua leiloa le ofisa o meatotino ma le saogalemu i le malae vaalele. Lipoti vave a o lei alu ese le vaalele. Afai e te ulufale e aunoa ma se telefoni, faʻaaoga se pepa ulufale lolomi ma ID ata.

Telefoni na ave i le taimi o se tete'e po'o se nofoaga fete'ena'i¶

Fa'aeteete atili. Fa'afeso'ota'i se tagata fa'atuatuaina, sui uputatala mai se komepiuta saogalemu, ma mafaufau po'o ai e ono va'ai i au fe'au ma feso'ota'iga. Saili fautuaga mai se laina fesoasoani mo le saogalemu numera i lou atunuu.

Telefoni galue¶

If the phone belongs to your employer, tell your manager and IT team straight away. They can wipe it remotely. Do not try to recover it alone.

A calm timeline for the first day¶

E fesoasoani se taimi tusitusia pe a e lagona le faanatinati. Fa'aaoga poloka taimi nei e fai ma ta'iala, ma fa'afetaui i lou tulaga.

Le 10 minute muamua¶

Siaki pe o e saogalemu. Su'e le nofoaga mulimuli na e maua ai le telefoni ma tatagi mai se telefoni nono. Afai e le'i maua lava, saini i le Su'e La'u po'o Su'e le Hub mai se masini fa'atuatuaina ma ta se leo pe fa'ailoga ua leiloa. O nei laasaga e leai se totogi ma e itiiti se taimi e alu ai.

Le itula muamua¶

Valaau lau ave taavale ma taofi le laina. Valaau lau faletupe po'o lau kata e tu'uina atu ma fa'a'aisa kata na teu i luga o le telefoni. Suia le uputatala mo lau imeli ma mo lau Apple poʻo Google account. Afai na gaoia le telefoni, alu i le ofisa o leoleo pe valaau le laina e le o faʻalavelave faʻafuaseʻi ma fesili mo se numera lipoti.

Le aso muamua¶

Tell your family or a close friend what happened and how to reach you. Contact your employer or school if the phone held work or study access. Check recent bank activity again, and look at the sign in alerts in your email. Buy a basic replacement phone or a replacement SIM if you need a way to call and text.

The first week¶

Restore from backup, add your cards to the new wallet, and turn on two factor codes again. Keep checking statements for odd charges. File any insurance claim, with the police report, receipts and IMEI. Update your emergency card with a new number if you changed it.

Mea masani e alofia¶

• Chasing a thief or going to a tracked address alone.
• Waiting a day before locking the phone.
• Clicking links in "found phone" messages.
• Erasing the device before you have tried to locate it. An erase stops tracking.
• Forgetting the SIM and the eSIM. The number is a gateway to your accounts.
• Ignoring email security. Email resets everything else.
• Not reporting the theft. Insurers and carriers may refuse to help without a report.
• Using a stranger's computer without signing out.
• Reusing the same password on the new phone.

Punavai ua siaki¶

• Apple Support: Find My, Lost Mode, Erase This Device and what to do if your iPhone is lost or stolen.
• Google Help: Find Hub (Find My Device), Secure device and Erase device on Android.
• Federal Trade Commission (FTC, United States) and Federal Communications Commission (FCC, United States): guidance on lost or stolen phones, protecting accounts and scams.
• UK Government and Action Fraud (United Kingdom): advice on stolen phones and IMEI blocking.
• Mobile carrier help pages and national consumer agencies for local rules on blocking and insurance.

Features change often, so check the current instructions on the official Apple and Google support pages.

Fesili e fai soo¶

Should I erase my phone straight away?¶

E le o taimi uma. Muamua taumafai e su'e ma loka i le Find My or Find Hub, ma fa'aali se fe'au fa'afeso'ota'i, talu ai o le tape e taofia ai le tulituliloaina. Tape le telefoni pe afai e te mautinoa ua leai mo le lelei pe o loʻo i ai faʻamatalaga e le tatau ona faʻaalia, ma e iai sau faʻamaumauga lata mai.

E mafai ona ou toe maua mai la'u tupe pe a faaaoga e se gaoi la'u telefoni e totogi ai?¶

E masani lava ioe, afai e te vave lipotia, e ui o le puipuiga e eseese i le atunuu ma le auala na faʻaalu ai le tupe. Vala'au lau faletupe po'o lau kata e tu'uina atu mai se telefoni nono, fa'aisa kata ma lipoti so'o se totogi e te le'i faia. Taofi se faamaumauga o ai na e talanoa i ai ma soo se numera faasinomaga.

E fa'afefea ona ou saini i totonu o a'u tala pe a maua e la'u telefoni fa'ailoga fa'amaonia?¶

Fa'aoga tulafono fa'asao pe a e fa'asaoina, po'o le filifiliga toe fa'aleleia o tala o auaunaga ta'itasi mai se komepiuta fa'atuatuaina. Maua se mea e sui ai le SIM po'o le eSIM mai lau va'a ina ia toe o'o atu ia te oe fa'amatalaga tusitusia. O nisi au'aunaga e fa'atagaina oe e fa'amaonia lou fa'asinomaga i se isi auala, ma e mafai ona alu se aso pe sili atu, ia amata vave.

Ae a pe a ou i fafo ae leai se tupe, leai se telefoni ma leai se ID?¶

Alu i se nofoaga faitele saogalemu, fa'afeso'ota'i leoleo, ma fesili i lau faletupe po'o le fa'asalalauina o lau kata mo se fesoasoani fa'afuase'i. E mafai ona fesoasoani lau amepasa po'o le konesula i pepa malaga ma, i tulaga ogaoga, e mafai ona fa'afeso'ota'i lou aiga mo oe. Fesili i se faletalimalo, se faletusi po o se faleoloa e faʻatagaina oe e faʻaaoga se telefoni poʻo se komepiuta e oʻo atu ai i se tasi e te faʻatuatuaina.

Taiala fa'atatau¶

• Pa'ulia e aunoa ma se telefoni, atotupe po'o se ki i se nofoaga e le masani ai
• Ua leiloa le atotupe ma gaoia ID toe maua
• Komipiuta feaveai po o le telefoni mamao solo solo ma loka tala
• SIM swapping
• Ua leiloa tusi folau po o pepa malaga