घरापासून दूर असताना हरवलेला किंवा चोरीला गेलेला फोन: टप्प्याटप्प्याने¶

Losing your phone far from home is stressful, because the device holds your contacts, tickets, maps, payment cards and the codes that unlock your accounts. The first hour matters most. Acting quickly can help you get the phone back, and it can stop a thief from reaching your money, your messages and your identity.

This guide gives you a calm order of steps: stay safe, try to find the phone, lock it, report it, protect your accounts and payments, get in touch with people, and replace it. It also explains how to manage when you are away from home with no phone, no easy way to sign in and perhaps no wallet. If your wallet and documents were taken as well, read lost wallet and stolen ID recovery alongside this page.

आता हे करा¶

1. Do not confront anyone and do not chase a thief. A phone can be replaced. If someone took it by force, move to a safe public place and report the crime. Read the safety section below.
2. Retrace your steps for five minutes. Check the pockets and bag, the table, the seat and the last shop or taxi. Many phones are only misplaced.
3. Borrow a phone or use a computer to ring your number. Ask a stranger, a shop worker or hotel staff. A ringing phone can lead you to it, or someone honest may answer.
4. Sign in to Find My (Apple) or Find Hub (Google) from another device. Mark the phone as lost to lock it, and display a message with a contact number. Do not go alone to a place the map shows if it feels unsafe.
5. Call your mobile carrier to suspend the line. This stops calls, texts and data charges and helps prevent account takeover. Ask them to block the phone's IMEI (its hardware ID) if it is stolen.
6. तुमची खाती आणि कार्ड सुरक्षित करा. आधी तुमच्या Apple किंवा Google खात्याचा पासवर्ड आणि तुमच्या ईमेलचा पासवर्ड बदला. बँकेच्या वेबसाइट किंवा हेल्पलाइनवरून तुमचे बँक कार्ड आणि पेमेंट ॲप्स लॉक किंवा फ्रीझ करा.

Stay safe first¶

The people who take phones are not usually dangerous, but a few situations are. Your safety comes before any device.

• If you were robbed or threatened, get to a safe place. Go to a lit, busy area, a shop, a hotel or a police station. Report the crime to the police. If you are hurt or in danger, ask someone to call your local emergency number (911 in the United States and Canada, 112 across the European Union, 999 in the United Kingdom). See the list of आपत्कालीन क्रमांक इतर देशांसाठी.
• एकट्याने ट्रॅक केलेल्या ठिकाणी जाऊ नका. नकाशात तुमचा फोन घर, कार किंवा दूरच्या रस्त्यावर दिसत असल्यास, ती माहिती पोलिसांना द्या आणि त्यांना कारवाई करू द्या. अगदी साध्या पिकअपसारखे दिसले तरीही एकट्याने भेट देणे धोकादायक आहे.
• फोन सापडला आहे असे सांगणाऱ्या संदेशांबाबत सावधगिरी बाळगा. स्कॅमर साइन इन पेजच्या लिंकसह तुमचा फोन असल्याचा दावा करणारे बनावट मजकूर आणि ईमेल पाठवतात. त्यांना तुमचा पासवर्ड हवा आहे. फक्त अधिकृत Apple किंवा Google वेबसाइट वापरा, जी तुम्ही स्वतः टाइप करता.
• अनोळखी व्यक्तीपासून सावध रहा जो तुमचा फोन किंवा खात्यांमध्ये "मदत" करण्याची ऑफर देतो. पासकोड किंवा सत्यापन कोड देऊ नका.
• फोन परत करण्यासाठी खंडणी देऊ नका. जर कोणी पैसे मागितले तर पोलिसांना सांगा.

पायरी 1: ते खरोखर हरवले आहे का ते तपासा¶

तुम्ही गोष्टी लॉक करणे सुरू करण्यापूर्वी, शोधण्यासाठी काही मिनिटे द्या. बरेच "हरवलेले" फोन तुम्ही शेवटच्या ठिकाणी आहात.

1. प्रत्येक खिसा आणि पिशवीचा डबा तपासा. कोटच्या अस्तरात आणि पिशवीच्या तळाशी पहा.
2. आपण वापरलेले शेवटचे ठिकाण पहा. सीट, टेबल, काउंटर, बाथरूम शेल्फ, बेंच किंवा टॅक्सी तपासा.
3. कर्मचाऱ्यांना विचारा. कॅफे, दुकाने, हॉटेल्स, वाहतूक कर्मचारी आणि ठिकाणाच्या सुरक्षेमध्ये अनेकदा हरवलेली मालमत्ता बॉक्स असते. तुमचे नाव आणि फोन आणि केसचे वर्णन द्या.
4. तुमच्या नंबरवर रिंग करा. संगणकावर उधार घेतलेला फोन, हॉटेल लँडलाइन किंवा कॉलिंग साइट वापरा. सायलेंट फोन देखील व्हायब्रेट होऊ शकतो.
5. Use the sound feature in Find My or Find Hub. It plays a loud tone for about two minutes even when the phone is on silent.
6. Contact the transport company. If you left it on a train, bus, plane or taxi, contact the company's lost property office. Many have an online form.

If you cannot find it within a few minutes, or if you think it was taken, move to the next steps without delay.

पायरी 2: शोधा, लॉक करा आणि आवश्यक असल्यास पुसून टाका¶

Both Apple and Google provide free tools to find, lock and erase a lost device. They only work if they were set up before the phone went missing and if the phone is switched on and connected, or has been recently.

On an iPhone¶

1. On another device or a computer, go to the iCloud website and sign in with your Apple account. You can also use the Find My app on a family member's iPhone or iPad, using the guest option if available.
2. Select your iPhone from the device list to see its last known location.
3. Choose Mark as Lost (Lost Mode). This locks the phone with a passcode, can show a message and phone number on the screen, and suspends Apple Pay on the device.
4. If you are sure it is gone for good, choose Erase This Device to remove your data. After an erase, Find My may stop working for that phone, so use this only when you accept that you may not get it back.
5. Remove the device from your account only after it is recovered or you have decided to replace it.

Newer iPhones also have Stolen Device Protection, which adds extra security when the phone is away from familiar places. See iPhone stolen device protection and recovery key lockout for how it works.

On an Android phone¶

1. On a computer or another phone, go to Google's Find Hub (formerly called Find My Device) and sign in with the Google account that is on the lost phone.
2. Select the phone to see its last known location, play a sound, or secure it.
3. Choose Secure device to lock the screen and sign out of your Google account. You can add a message and a phone number to the lock screen.
4. Choose Erase device only when you are ready to lose the data on the phone. After the erase, you cannot locate it.
5. If you use a Samsung phone, the Samsung Find service offers similar tools through a Samsung account.

What if tracking does not work¶

• The phone may be switched off, out of battery or in airplane mode. The service often shows the last known place before it went offline.
• Location services may have been turned off. Lock the phone anyway.
• A thief may have turned off the network. Lock and erase commands wait and run when the phone next connects.
• If Find My or Find Hub was never set up, you cannot use these tools. Go straight to the carrier, account and bank steps.

Do not remove the phone from your account too soon¶

Removing a device from your Apple or Google account may stop you from locking or tracking it. Wait until you have recovered it or have chosen to replace it.

Step 3: call your carrier¶

तुमचा मोबाईल प्रदाता तुमचा नंबर आणि तुमचे बिल संरक्षित करू शकतो. चोर शुल्क भरू शकतो, पडताळणी कोडसह तुमचा मजकूर संदेश प्राप्त करू शकतो किंवा तुमचा नंबर दुसऱ्या सिमवर हस्तांतरित करण्याचा प्रयत्न करू शकतो.

1. कर्ज घेतलेल्या फोनवरून वाहकाला फोन करा किंवा वाहक वेबसाइट वापरा. तुम्ही सेट केल्यास तुमचे नाव, खाते क्रमांक आणि सुरक्षा पिन द्या.
2. त्यांना लाइन निलंबित किंवा लॉक करण्यास सांगा. हे कॉल, मजकूर आणि डेटा अवरोधित करते. हे तुमच्या नंबरचा अनधिकृत वापर प्रतिबंधित करते.
3. फोनचा IMEI चोरीला गेल्यास तो ब्लॉक करण्यास त्यांना सांगा. IMEI हा एक अद्वितीय हार्डवेअर नंबर आहे आणि ब्लॉक केलेला फोन अनेक देशांमधील मुख्य नेटवर्कवर वापरला जाऊ शकत नाही. युनायटेड किंगडममध्ये, प्रमुख वाहक ब्लॉकलिस्ट सामायिक करतात आणि इतर अनेक देशांमध्ये हीच कल्पना लागू होते. तुमचा IMEI फोनच्या बॉक्सवर, पावतीवर, निर्मात्याचे तुमचे ऑनलाइन खाते किंवा त्याच सिम असलेल्या दुसऱ्या फोनवर *#06# डायल करून शोधा.
4. बदली सिम किंवा eSIM बद्दल विचारा. तुम्ही तुमचा नंबर ठेवू शकता आणि तो नवीन फोनवर हलवू शकता.
5. Set a PIN or password on your account. This helps protect against SIM swapping. Read SIM swapping for more about this risk.
6. Ask about insurance and device protection. Your carrier, bank or credit card may offer cover for a stolen phone.

If you are travelling abroad, ring the carrier's international number, or use a hotel phone. If your phone used an eSIM, read eSIM trapped on a broken, lost or water damaged phone while travelling.

Step 4: protect your accounts¶

Your phone is the key to many accounts. Even a locked phone can show notifications and codes on the lock screen, depending on your settings. Move quickly to protect the important accounts.

Order of priority¶

1. Your Apple or Google account. This controls your backups, photos, passwords and location. Change the password from a trusted computer.
2. Your main email. Email can reset the password for nearly everything else.
3. Your bank, card and payment apps. See the section below.
4. Social media and messaging apps. Change passwords and sign out of all devices.
5. Work and school accounts. Tell your employer or school IT help desk if your phone has work data or access.
6. Password manager. Change the master password if the app was open on the phone.
7. Cloud storage and photo services. Sign out of the lost device.

Use security settings to sign out the lost phone¶

Most services let you see signed in devices and remove them. Look for "Devices" or "Security" in each account's settings. Remove the lost phone, then change the password.

Authenticator apps and two factor codes¶

If your authenticator app was on the stolen phone, you may be locked out of some accounts. Use backup codes if you saved them, or the account recovery process of each service. Read authenticator app lost during phone upgrade or screen shatter for the options. Also see two factor authentication and SMS lockout.

For a deeper clean up, read stolen laptop or phone remote wipe and account lockdown.

Step 5: bank and payment safety¶

A stolen phone can be used to move money, so act on payments early. You do not need to be at home to do this.

1. Phone your bank or card issuer from a borrowed phone. Use the number on the back of your card, in your bank's website or a trusted source. Do not use a number from a text message.
2. Ask them to freeze or cancel the cards linked to the phone. This includes debit cards, credit cards and any cards saved in a mobile wallet.
3. Remove cards from your mobile wallet remotely. Apple's Lost Mode suspends Apple Pay. In Google Wallet, you can remove cards through Find Hub or your Google account. Your bank can also disable the digital token.
4. Review recent transactions. Look for payments you did not make, and report them at once. Most banks protect you from fraud when you report it quickly, though the rules differ by country.
5. Block mobile banking access for the device. Ask the bank to remove the phone from your trusted devices. Change your online banking password and PIN.
6. Check payment apps such as peer to peer money apps. Sign out of the lost phone and change the passwords. Ask the provider to lock the account if you cannot do it yourself.
7. Watch for scam calls. After a theft, fraudsters may call pretending to be your bank. The real bank will not ask for a full PIN, a password or a one time code.
8. Keep records. Write down the time, the name of the person you spoke with and any reference numbers.

If a card or cash was also taken, you need replacement money while you are away. See stranded without phone, wallet or keys.

पायरी 6: त्याची तक्रार करा¶

अहवाल विमा, तुमच्या वाहकासह आणि काही प्रकरणांमध्ये, डिव्हाइसच्या पुनर्प्राप्तीसह मदत करतो.

पोलीस¶

• चोरीबद्दल स्थानिक पोलिसांकडे तक्रार करा. मेक, मॉडेल, रंग, केस आणि कोणतेही अद्वितीय गुण द्या. तुम्हाला माहित असल्यास IMEI प्रदान करा. अहवाल क्रमांक किंवा अहवालाची प्रत मिळवा.
• Report a loss to the lost property service. Many cities and transport systems keep a record of items handed in.
• Report it at the place where it happened. A hotel, venue or airline may have security footage or a lost property team.
• If you are abroad, report to local police and keep the report. Your embassy or consulate can help with replacement travel documents if your passport also went missing. Read lost passport or travel documents.

Insurance¶

• Check travel insurance, home contents insurance and card benefits. Many policies have a time limit for reporting, such as 24 to 48 hours.
• Keep receipts and the police report. You will need proof of ownership and purchase.
• Do not throw away the box. It holds the IMEI and serial number.

Step 7: get in touch with people¶

When your phone is gone, so are your contacts, your messages and your habits of calling. Make a short plan to reach the people who matter.

1. Let a close contact know first. Use a borrowed phone, an email account, a messaging website or a hotel computer. Say that your phone is lost, how to reach you and whether you are safe.
2. Share a temporary contact method. A borrowed number, a hotel phone number or a new email address will do.
3. Ask a friend to warn your wider circle. A post on social media from a friend may help, but do not post your location or travel plans.
4. Let your employer or school know if you need to. Give them another way to reach you.
5. Warn contacts about scam messages. A thief may message your contacts asking for money. Tell people not to send any.
6. Use web versions of messaging apps. Many apps can be used on a computer once you sign in. Be careful to sign out after, particularly on a shared computer.
7. Recover phone numbers from your accounts. Your email, cloud contacts and social media may hold them. Sign in from a trusted computer.

If you never learned any numbers by heart, make a card now. See प्री-ट्रिप फोनची तयारी.

Step 8: get home or to your next stop¶

Without a phone, you must manage maps, tickets and payments differently.

• Use paper maps and ask for directions. Tourist offices, hotels and shops can give you a free map. See the section on navigating without a phone in तुम्ही बाहेर असताना फोनची बॅटरी मरते.
• Ask your hotel to print tickets and bookings. Many hotels will print a boarding pass or a reservation for free or a small fee.
• Use public transport with cash or a card. Buy tickets at machines or from staff.
• Call a taxi through a hotel or a shop. Use licensed vehicles only.
• Ask for help at your embassy if documents are missing. A consulate can issue an emergency travel document.
• Contact your airline or train operator. Explain that your phone, which held your ticket, is lost. Many will reissue a ticket at the airport with a passport or ID.
• If you have no money, ask a trusted contact to send some. Money transfer services may allow collection with ID. Your bank or card issuer can often send emergency cash or a replacement card.

निर्णय मार्गदर्शक¶

flowchart TD
    A["Phone is missing"] --> B{"Is it a robbery or are you unsafe?"}
    B -- "होय" --> C["Get to a safe public place and report to police"]
    B -- "नाही" --> D["Search and ring your number from a borrowed phone"]
    D --> E{"Found it?"}
    E -- "होय" --> F["Check it for damage and change passcodes if unsure"]
    E -- "नाही" --> G["Use Find My or Find Hub to lock and show a message"]
    C --> G
    G --> H["Call your carrier to suspend the line and block the IMEI"]
    H --> I["कार्ड फ्रीझ करा आणि खात्याचे पासवर्ड बदला"]
    I --> J["Report to police and contact family"]
    J --> K["फोन बदला आणि बॅकअपमधून पुनर्संचयित करा"]

सारणी: प्रत्येक चरण काय संरक्षित करते¶

Replace the phone and restore your life¶

When you have finished the urgent steps, plan the replacement. You do not have to buy the most expensive model. A basic phone can get you through the rest of your trip.

1. Get a replacement SIM or eSIM from your carrier. Take photo ID. Many shops can set up a new SIM in minutes.
2. Buy a low cost phone if you are away from home. A simple handset is enough to call, text and use maps.
3. Sign in to your Apple or Google account. Restore your contacts, photos and apps from backup.
4. Set up a new passcode and biometric unlock. Choose a code that is not your birth date.
5. Re-enable two factor authentication. Add the new phone to each important account.
6. Re-add cards to your mobile wallet. Use new card numbers if your bank issued them.
7. Turn on Find My or Find Hub on the new phone. It takes a minute, and it makes the next loss far easier to handle.
8. Turn on automatic backups. Cloud backups should run each night.

Prevent the next loss¶

• Turn on a strong passcode and automatic lock after 30 seconds to one minute.
• Keep Find My or Find Hub enabled at all times.
• Show a message and a contact number on the lock screen. Use a family member's number, not your own.
• तुमचा IMEI लिहा आणि तो कुठेतरी सुरक्षित ठेवा. मेघमध्ये संग्रहित बॉक्स किंवा सेटिंग्ज स्क्रीनचा फोटो करेल.
• सिम पिन आणि वाहक खाते पिन सेट करा.
• तुमचा फोन समोरच्या खिशात किंवा झिप केलेल्या पिशवीत ठेवा, मागच्या खिशात किंवा टेबलावर नाही. दुचाकी, स्कूटर आणि गर्दीत चोर हात आणि टेबलमधून फोन हिसकावून घेतात.
• Do not use your phone near the edge of a platform or road.
• Back up your photos and contacts.
• Use a password manager and keep backup codes on paper.
• Carry a card with key numbers.

विशेष परिस्थिती¶

Lost phone with children or health data¶

If your phone holds a child's school contact, a medical app, a diabetes monitor or two factor codes for a medical account, tell the relevant provider. Keep a paper list of medication and doctor numbers. For important health devices, ask your clinic what to do if the phone is gone.

Lost phone at an airport or on a flight¶

Ask the airline's staff, the airport lost property office and security. Report quickly before the flight leaves. If you are boarding without a phone, use a printed boarding pass and photo ID.

Phone taken during a protest or in a conflict area¶

Take extra care. Contact a trusted person, change passwords from a safe computer, and think about who might view your messages and contacts. Seek advice from a digital security help line in your country.

Work phone¶

If the phone belongs to your employer, tell your manager and IT team straight away. They can wipe it remotely. Do not try to recover it alone.

A calm timeline for the first day¶

A written timeline helps when you feel rushed. Use these time blocks as a guide, and adapt them to your situation.

The first 10 minutes¶

Check that you are safe. Search the last place you had the phone and ring it from a borrowed handset. If it is still unfound, sign in to Find My or Find Hub from a trusted device and play a sound or mark it as lost. These steps are free and take very little time.

The first hour¶

Call your carrier and suspend the line. Call your bank or card issuer and freeze cards that were saved on the phone. Change the password for your email and for your Apple or Google account. If the phone was stolen, go to a police station or call the non-emergency line and ask for a report number.

The first day¶

Tell your family or a close friend what happened and how to reach you. Contact your employer or school if the phone held work or study access. Check recent bank activity again, and look at the sign in alerts in your email. Buy a basic replacement phone or a replacement SIM if you need a way to call and text.

The first week¶

Restore from backup, add your cards to the new wallet, and turn on two factor codes again. Keep checking statements for odd charges. File any insurance claim, with the police report, receipts and IMEI. Update your emergency card with a new number if you changed it.

टाळण्यासाठी सामान्य चुका¶

• Chasing a thief or going to a tracked address alone.
• Waiting a day before locking the phone.
• Clicking links in "found phone" messages.
• Erasing the device before you have tried to locate it. An erase stops tracking.
• Forgetting the SIM and the eSIM. The number is a gateway to your accounts.
• Ignoring email security. Email resets everything else.
• Not reporting the theft. Insurers and carriers may refuse to help without a report.
• Using a stranger's computer without signing out.
• Reusing the same password on the new phone.

स्रोत तपासले¶

• Apple Support: Find My, Lost Mode, Erase This Device and what to do if your iPhone is lost or stolen.
• Google Help: Find Hub (Find My Device), Secure device and Erase device on Android.
• Federal Trade Commission (FTC, United States) and Federal Communications Commission (FCC, United States): guidance on lost or stolen phones, protecting accounts and scams.
• UK Government and Action Fraud (United Kingdom): advice on stolen phones and IMEI blocking.
• Mobile carrier help pages and national consumer agencies for local rules on blocking and insurance.

Features change often, so check the current instructions on the official Apple and Google support pages.

वारंवार विचारले जाणारे प्रश्न¶

Should I erase my phone straight away?¶

Not always. First try to locate it and lock it with Find My or Find Hub, and show a contact message, since an erase stops further tracking. Erase the phone only if you are sure it is gone for good or it holds data that must not be exposed, and you have a recent backup.

Can I get my money back if a thief used my phone to pay?¶

Often yes, if you report it quickly, though protection varies by country and by the way the money was spent. Call your bank or card issuer from a borrowed phone, freeze the cards and report any payments you did not make. Keep a record of who you spoke with and any reference numbers.

How do I log in to my accounts if my phone gets the verification codes?¶

Use backup codes if you saved them, or the account recovery option of each service from a trusted computer. Get a replacement SIM or eSIM from your carrier so that text codes reach you again. Some services allow you to verify your identity another way, and it can take a day or more, so start early.

What if I am abroad and have no money, no phone and no ID?¶

Go to a safe public place, contact the police, and ask your bank or card issuer for emergency help. Your embassy or consulate can help with travel documents and, in serious cases, can contact family for you. Ask a hotel, a library or a shop to let you use a phone or a computer to reach someone you trust.

संबंधित मार्गदर्शक¶

• Stranded without phone, wallet or keys in an unfamiliar place
• हरवलेले पाकीट आणि चोरीला गेलेला आयडी रिकव्हरी
• Stolen laptop or phone remote wipe and account lockdown
• SIM swapping
• पासपोर्ट किंवा प्रवास दस्तऐवज हरवले