घरबाट टाढा हुँदा हराएको वा चोरी फोन: चरणबद्ध रूपमा¶

Losing your phone far from home is stressful, because the device holds your contacts, tickets, maps, payment cards and the codes that unlock your accounts. The first hour matters most. Acting quickly can help you get the phone back, and it can stop a thief from reaching your money, your messages and your identity.

This guide gives you a calm order of steps: stay safe, try to find the phone, lock it, report it, protect your accounts and payments, get in touch with people, and replace it. It also explains how to manage when you are away from home with no phone, no easy way to sign in and perhaps no wallet. If your wallet and documents were taken as well, read lost wallet and stolen ID recovery alongside this page.

अब यो गर्नुहोस्¶

1. Do not confront anyone and do not chase a thief. A phone can be replaced. If someone took it by force, move to a safe public place and report the crime. Read the safety section below.
2. Retrace your steps for five minutes. Check the pockets and bag, the table, the seat and the last shop or taxi. Many phones are only misplaced.
3. Borrow a phone or use a computer to ring your number. Ask a stranger, a shop worker or hotel staff. A ringing phone can lead you to it, or someone honest may answer.
4. Sign in to Find My (Apple) or Find Hub (Google) from another device. Mark the phone as lost to lock it, and display a message with a contact number. Do not go alone to a place the map shows if it feels unsafe.
5. Call your mobile carrier to suspend the line. This stops calls, texts and data charges and helps prevent account takeover. Ask them to block the phone's IMEI (its hardware ID) if it is stolen.
6. Secure your accounts and cards. Change the password for your Apple or Google account and your email first. Lock or freeze your bank cards and payment apps from the bank's website or helpline.

Stay safe first¶

The people who take phones are not usually dangerous, but a few situations are. Your safety comes before any device.

• If you were robbed or threatened, get to a safe place. Go to a lit, busy area, a shop, a hotel or a police station. Report the crime to the police. If you are hurt or in danger, ask someone to call your local emergency number (911 in the United States and Canada, 112 across the European Union, 999 in the United Kingdom). See the list of आपतकालीन नम्बरहरू for other countries.
• Do not go to a tracked location alone. If the map shows your phone at a house, a car or a distant street, give that information to the police and let them act. Visiting it alone is risky, even if it looks like a simple pick up.
• Be cautious about messages that say the phone has been found. Scammers send fake texts and emails claiming to have your phone, with a link to a sign in page. They want your password. Only use the official Apple or Google website, which you type in yourself.
• Beware of a stranger who offers to "help" with your phone or accounts. Do not hand over a passcode or a verification code.
• Do not pay ransom for the return of a phone. If someone asks for money, tell the police.

Step 1: check whether it is truly lost¶

Before you start locking things, take a few minutes to search. Many "lost" phones are in the last place you were.

1. Check every pocket and bag compartment. Look in the lining of a coat and the bottom of a bag.
2. Look at the last place you used it. Check the seat, table, counter, bathroom shelf, bench or taxi.
3. Ask the staff. Cafes, shops, hotels, transport staff and venue security often have a lost property box. Give your name and a description of the phone and case.
4. Ring your number. Use a borrowed phone, a hotel landline or a calling site on a computer. Even a silent phone may vibrate.
5. Use the sound feature in Find My or Find Hub. It plays a loud tone for about two minutes even when the phone is on silent.
6. Contact the transport company. If you left it on a train, bus, plane or taxi, contact the company's lost property office. Many have an online form.

If you cannot find it within a few minutes, or if you think it was taken, move to the next steps without delay.

Step 2: locate, lock and, if needed, erase¶

Both Apple and Google provide free tools to find, lock and erase a lost device. They only work if they were set up before the phone went missing and if the phone is switched on and connected, or has been recently.

On an iPhone¶

1. On another device or a computer, go to the iCloud website and sign in with your Apple account. You can also use the Find My app on a family member's iPhone or iPad, using the guest option if available.
2. Select your iPhone from the device list to see its last known location.
3. Choose Mark as Lost (Lost Mode). This locks the phone with a passcode, can show a message and phone number on the screen, and suspends Apple Pay on the device.
4. If you are sure it is gone for good, choose Erase This Device to remove your data. After an erase, Find My may stop working for that phone, so use this only when you accept that you may not get it back.
5. Remove the device from your account only after it is recovered or you have decided to replace it.

Newer iPhones also have Stolen Device Protection, which adds extra security when the phone is away from familiar places. See iPhone stolen device protection and recovery key lockout for how it works.

On an Android phone¶

1. On a computer or another phone, go to Google's Find Hub (formerly called Find My Device) and sign in with the Google account that is on the lost phone.
2. फोनको अन्तिम ज्ञात स्थान हेर्न, ध्वनि बजाउन वा यसलाई सुरक्षित गर्न चयन गर्नुहोस्।
3. Choose Secure device to lock the screen and sign out of your Google account. You can add a message and a phone number to the lock screen.
4. Choose Erase device only when you are ready to lose the data on the phone. After the erase, you cannot locate it.
5. If you use a Samsung phone, the Samsung Find service offers similar tools through a Samsung account.

What if tracking does not work¶

• The phone may be switched off, out of battery or in airplane mode. The service often shows the last known place before it went offline.
• Location services may have been turned off. Lock the phone anyway.
• A thief may have turned off the network. Lock and erase commands wait and run when the phone next connects.
• If Find My or Find Hub was never set up, you cannot use these tools. Go straight to the carrier, account and bank steps.

Do not remove the phone from your account too soon¶

Removing a device from your Apple or Google account may stop you from locking or tracking it. Wait until you have recovered it or have chosen to replace it.

Step 3: call your carrier¶

Your mobile provider can protect your number and your bill. A thief can run up charges, receive your text messages with verification codes, or try to transfer your number to another SIM.

1. Phone the carrier from a borrowed phone or use the carrier website. Provide your name, account number and a security PIN if you set one.
2. Ask them to suspend or lock the line. This blocks calls, texts and data. It also prevents unauthorised use of your number.
3. Ask them to block the phone's IMEI if it was stolen. The IMEI is a unique hardware number, and a blocked phone cannot be used on the main networks in many countries. In the United Kingdom, the major carriers share a blocklist, and in many other countries the same idea applies. Find your IMEI on the phone's box, a receipt, your online account with the manufacturer or by dialling *#06# on another phone with the same SIM.
4. Ask about a replacement SIM or eSIM. You can keep your number and move it to a new phone.
5. Set a PIN or password on your account. This helps protect against SIM swapping. Read SIM swapping for more about this risk.
6. Ask about insurance and device protection. Your carrier, bank or credit card may offer cover for a stolen phone.

If you are travelling abroad, ring the carrier's international number, or use a hotel phone. If your phone used an eSIM, read eSIM trapped on a broken, lost or water damaged phone while travelling।

Step 4: protect your accounts¶

Your phone is the key to many accounts. Even a locked phone can show notifications and codes on the lock screen, depending on your settings. Move quickly to protect the important accounts.

Order of priority¶

1. Your Apple or Google account. This controls your backups, photos, passwords and location. Change the password from a trusted computer.
2. Your main email. Email can reset the password for nearly everything else.
3. Your bank, card and payment apps. See the section below.
4. Social media and messaging apps. Change passwords and sign out of all devices.
5. Work and school accounts. Tell your employer or school IT help desk if your phone has work data or access.
6. Password manager. Change the master password if the app was open on the phone.
7. Cloud storage and photo services. Sign out of the lost device.

Use security settings to sign out the lost phone¶

Most services let you see signed in devices and remove them. Look for "Devices" or "Security" in each account's settings. Remove the lost phone, then change the password.

Authenticator apps and two factor codes¶

If your authenticator app was on the stolen phone, you may be locked out of some accounts. Use backup codes if you saved them, or the account recovery process of each service. Read authenticator app lost during phone upgrade or screen shatter for the options. Also see दुई कारक प्रमाणीकरण र एसएमएस लकआउट।

गहिरो सफाईको लागि, पढ्नुहोस् चोरी ल्यापटप वा फोन रिमोट वाइप र खाता लकडाउन।

चरण 5: बैंक र भुक्तानी सुरक्षा¶

चोरी भएको फोन पैसा सार्न प्रयोग गर्न सकिन्छ, त्यसैले भुक्तानहरूमा चाँडै कार्य गर्नुहोस्। यो गर्नको लागि तपाई घरमा हुनु आवश्यक छैन।

1. उधारिएको फोनबाट आफ्नो बैंक वा कार्ड जारीकर्तालाई फोन गर्नुहोस्। आफ्नो कार्डको पछाडिको नम्बर, आफ्नो बैंकको वेबसाइट वा विश्वसनीय स्रोतमा प्रयोग गर्नुहोस्। पाठ सन्देशबाट नम्बर प्रयोग नगर्नुहोस्।
2. उनीहरूलाई फोनमा लिङ्क गरिएका कार्डहरू फ्रिज वा रद्द गर्न भन्नुहोस्। यसमा डेबिट कार्डहरू, क्रेडिट कार्डहरू र मोबाइल वालेटमा सुरक्षित गरिएका कुनै पनि कार्डहरू समावेश छन्।
3. आफ्नो मोबाइल वालेटबाट कार्डहरू टाढाबाट हटाउनुहोस्। Apple को हराएको मोडले Apple Pay लाई निलम्बन गर्छ। Google वालेटमा, तपाईंले खोज हब वा आफ्नो Google खाता मार्फत कार्डहरू हटाउन सक्नुहुन्छ। तपाईंको बैंकले डिजिटल टोकन पनि असक्षम गर्न सक्छ।
4. हालैका कारोबारहरूको समीक्षा गर्नुहोस्। तपाईंले नगर्नुभएका भुक्तानीहरू हेर्नुहोस् र तिनीहरूलाई एकै पटक रिपोर्ट गर्नुहोस्। नियमहरू देशअनुसार फरक भएता पनि धेरै बैंकहरूले तपाईंलाई छिट्टै रिपोर्ट गर्दा ठगीबाट जोगाउँछन्।
5. उपकरणको लागि मोबाइल बैंकिङ पहुँच रोक्नुहोस्। आफ्नो विश्वसनीय उपकरणहरूबाट फोन हटाउन बैंकलाई सोध्नुहोस्। आफ्नो अनलाइन बैंकिङ पासवर्ड र PIN परिवर्तन गर्नुहोस्।
6. भुक्तानी एपहरू जाँच गर्नुहोस् जस्तै पियर टु पियर मनी एपहरू। हराएको फोनबाट साइन आउट गर्नुहोस् र पासवर्डहरू परिवर्तन गर्नुहोस्। यदि तपाईं आफैले गर्न सक्नुहुन्न भने खाता लक गर्न प्रदायकलाई सोध्नुहोस्।
7. Watch for scam calls. After a theft, fraudsters may call pretending to be your bank. The real bank will not ask for a full PIN, a password or a one time code.
8. Keep records. Write down the time, the name of the person you spoke with and any reference numbers.

If a card or cash was also taken, you need replacement money while you are away. See stranded without phone, wallet or keys।

चरण 6: रिपोर्ट गर्नुहोस्¶

A report helps with insurance, with your carrier and, in some cases, with the recovery of the device.

Police¶

• Report a theft to the local police. Give the make, model, colour, case and any unique marks. Provide the IMEI if you know it. Get a report number or a copy of the report.
• Report a loss to the lost property service. Many cities and transport systems keep a record of items handed in.
• Report it at the place where it happened. A hotel, venue or airline may have security footage or a lost property team.
• If you are abroad, report to local police and keep the report. Your embassy or consulate can help with replacement travel documents if your passport also went missing. Read lost passport or travel documents।

Insurance¶

• Check travel insurance, home contents insurance and card benefits. Many policies have a time limit for reporting, such as 24 to 48 hours.
• Keep receipts and the police report. You will need proof of ownership and purchase.
• Do not throw away the box. It holds the IMEI and serial number.

Step 7: get in touch with people¶

When your phone is gone, so are your contacts, your messages and your habits of calling. Make a short plan to reach the people who matter.

1. Let a close contact know first. Use a borrowed phone, an email account, a messaging website or a hotel computer. Say that your phone is lost, how to reach you and whether you are safe.
2. Share a temporary contact method. A borrowed number, a hotel phone number or a new email address will do.
3. Ask a friend to warn your wider circle. A post on social media from a friend may help, but do not post your location or travel plans.
4. Let your employer or school know if you need to. Give them another way to reach you.
5. Warn contacts about scam messages. A thief may message your contacts asking for money. Tell people not to send any.
6. Use web versions of messaging apps. Many apps can be used on a computer once you sign in. Be careful to sign out after, particularly on a shared computer.
7. Recover phone numbers from your accounts. Your email, cloud contacts and social media may hold them. Sign in from a trusted computer.

If you never learned any numbers by heart, make a card now. See पूर्व-यात्रा फोन तयारी।

Step 8: get home or to your next stop¶

Without a phone, you must manage maps, tickets and payments differently.

• Use paper maps and ask for directions. Tourist offices, hotels and shops can give you a free map. See the section on navigating without a phone in तपाईं बाहिर हुँदा फोनको ब्याट्री मर्छ।
• Ask your hotel to print tickets and bookings. Many hotels will print a boarding pass or a reservation for free or a small fee.
• Use public transport with cash or a card. Buy tickets at machines or from staff.
• Call a taxi through a hotel or a shop. Use licensed vehicles only.
• Ask for help at your embassy if documents are missing. A consulate can issue an emergency travel document.
• Contact your airline or train operator. Explain that your phone, which held your ticket, is lost. Many will reissue a ticket at the airport with a passport or ID.
• If you have no money, ask a trusted contact to send some. Money transfer services may allow collection with ID. Your bank or card issuer can often send emergency cash or a replacement card.

Decision guide¶

flowchart TD
    A["Phone is missing"] --> B{"Is it a robbery or are you unsafe?"}
    B -- "Yes" --> C["Get to a safe public place and report to police"]
    B -- "No" --> D["Search and ring your number from a borrowed phone"]
    D --> E{"Found it?"}
    E -- "Yes" --> F["Check it for damage and change passcodes if unsure"]
    E -- "No" --> G["Use Find My or Find Hub to lock and show a message"]
    C --> G
    G --> H["Call your carrier to suspend the line and block the IMEI"]
    H --> I["Freeze cards and change account passwords"]
    I --> J["Report to police and contact family"]
    J --> K["Replace the phone and restore from backup"]

Table: what each step protects¶

फोन बदल्नुहोस् र आफ्नो जीवन पुनर्स्थापित गर्नुहोस्¶

जब तपाईंले अत्यावश्यक चरणहरू समाप्त गर्नुभयो, प्रतिस्थापनको योजना बनाउनुहोस्। तपाईले सबैभन्दा महँगो मोडेल किन्नु पर्दैन। आधारभूत फोनले तपाइँलाई तपाइँको बाँकी यात्रा मार्फत प्राप्त गर्न सक्छ।

1. आफ्नो सेवा प्रदायकबाट प्रतिस्थापन सिम वा eSIM प्राप्त गर्नुहोस्। फोटो ID लिनुहोस्। धेरै पसलहरूले मिनेटमा नयाँ सिम सेटअप गर्न सक्छन्।
2. ** यदि तपाईं घरबाट टाढा हुनुहुन्छ भने कम मूल्यको फोन किन्नुहोस्। ** कल गर्न, टेक्स्ट म्याप गर्न र नक्सा प्रयोग गर्नको लागि एउटा साधारण ह्यान्डसेट पर्याप्त छ।
3. आफ्नो एप्पल वा गुगल खातामा साइन इन गर्नुहोस्। ब्याकअपबाट आफ्नो सम्पर्क, फोटो र एपहरू रिस्टोर गर्नुहोस्।
4. नयाँ पासकोड र बायोमेट्रिक अनलक सेटअप गर्नुहोस्। तपाईंको जन्म मिति नभएको कोड छान्नुहोस्।
5. दुई कारक प्रमाणीकरण पुन: सक्षम गर्नुहोस्। प्रत्येक महत्त्वपूर्ण खातामा नयाँ फोन थप्नुहोस्।
6. तपाईंको मोबाइल वालेटमा कार्डहरू पुन: थप्नुहोस्। यदि तपाईंको बैंकले जारी गरेको छ भने नयाँ कार्ड नम्बरहरू प्रयोग गर्नुहोस्।
7. **नयाँ फोनमा Find My वा Find Hub अन गर्नुहोस्। ** यसले एक मिनेट लिन्छ, र यसले अर्को हानि ह्यान्डल गर्न धेरै सजिलो बनाउँछ।
8. स्वचालित ब्याकअपहरू सक्रिय गर्नुहोस्। क्लाउड ब्याकअपहरू प्रत्येक रात चल्नुपर्छ।

अर्को घाटा रोक्नुहोस्¶

• ३० सेकेन्डदेखि एक मिनेटपछि बलियो पासकोड र स्वचालित लक अन गर्नुहोस्।
• Find My or Find Hub सधैं सक्षम राख्नुहोस्।
• लक स्क्रिनमा सन्देश र सम्पर्क नम्बर देखाउनुहोस्। परिवारको सदस्यको नम्बर प्रयोग गर्नुहोस्, आफ्नो होइन।
• **आफ्नो IMEI लेख्नुहोस् र यसलाई कतै सुरक्षित राख्नुहोस्। ** क्लाउडमा भण्डारण गरिएको बक्स वा सेटिङ स्क्रिनको फोटोले गर्नेछ।
• SIM PIN र वाहक खाता PIN सेटअप गर्नुहोस्।
• आफ्नो फोन अगाडिको खल्तीमा वा जिप गरिएको झोलामा राख्नुहोस्, पछाडिको खल्ती वा टेबलमा होइन। बाइक, स्कुटर र भीडमा भएका चोरहरूले हात र टेबुलबाट फोन खोस्छन्।
• प्लेटफर्म वा सडकको छेउमा आफ्नो फोन प्रयोग नगर्नुहोस्।
• आफ्ना तस्बिर र सम्पर्कहरू ब्याकअप गर्नुहोस्।
• पासवर्ड प्रबन्धक प्रयोग गर्नुहोस् र ब्याकअप कोडहरू कागजमा राख्नुहोस्।
• कुञ्जी नम्बर सहितको कार्ड बोक्नुहोस्।

विशेष परिस्थितिहरू¶

Lost phone with children or health data¶

यदि तपाईंको फोनमा बच्चाको विद्यालय सम्पर्क, मेडिकल एप, मधुमेह मोनिटर वा मेडिकल खाताका लागि दुईवटा कारक कोडहरू छन् भने, सम्बन्धित प्रदायकलाई भन्नुहोस्। औषधि र डाक्टर नम्बरहरूको कागजी सूची राख्नुहोस्। महत्त्वपूर्ण स्वास्थ्य उपकरणहरूका लागि, फोन हराएको खण्डमा के गर्ने भनेर आफ्नो क्लिनिकलाई सोध्नुहोस्।

Lost phone at an airport or on a flight¶

Ask the airline's staff, the airport lost property office and security. Report quickly before the flight leaves. If you are boarding without a phone, use a printed boarding pass and photo ID.

Phone taken during a protest or in a conflict area¶

Take extra care. Contact a trusted person, change passwords from a safe computer, and think about who might view your messages and contacts. Seek advice from a digital security help line in your country.

Work phone¶

If the phone belongs to your employer, tell your manager and IT team straight away. They can wipe it remotely. Do not try to recover it alone.

A calm timeline for the first day¶

A written timeline helps when you feel rushed. Use these time blocks as a guide, and adapt them to your situation.

The first 10 minutes¶

Check that you are safe. Search the last place you had the phone and ring it from a borrowed handset. If it is still unfound, sign in to Find My or Find Hub from a trusted device and play a sound or mark it as lost. These steps are free and take very little time.

The first hour¶

Call your carrier and suspend the line. Call your bank or card issuer and freeze cards that were saved on the phone. Change the password for your email and for your Apple or Google account. If the phone was stolen, go to a police station or call the non-emergency line and ask for a report number.

The first day¶

Tell your family or a close friend what happened and how to reach you. Contact your employer or school if the phone held work or study access. Check recent bank activity again, and look at the sign in alerts in your email. Buy a basic replacement phone or a replacement SIM if you need a way to call and text.

The first week¶

ब्याकअपबाट पुनर्स्थापना गर्नुहोस्, नयाँ वालेटमा आफ्ना कार्डहरू थप्नुहोस्, र दुईवटा कारक कोडहरू फेरि सक्रिय गर्नुहोस्। विचित्र शुल्कहरूको लागि बयानहरू जाँच गरिरहनुहोस्। पुलिस रिपोर्ट, रसिद र IMEI संग कुनै पनि बीमा दाबी फाइल गर्नुहोस्। यदि तपाईंले यसलाई परिवर्तन गर्नुभयो भने नयाँ नम्बरको साथ आफ्नो आपतकालीन कार्ड अपडेट गर्नुहोस्।

जोगिनको लागि सामान्य गल्तीहरू¶

• चोरलाई पछ्याउँदै वा ट्र्याक गरिएको ठेगानामा एक्लै जाँदै।
• फोन लक गर्नु अघि एक दिन कुर्दै।
• ** "फेला फोन" सन्देशहरूमा लिङ्कहरू क्लिक गर्दै।**
• तपाईँले पत्ता लगाउने प्रयास गर्नु अघि यन्त्रलाई मेटाउँदै। मेटाउनुले ट्र्याकिङ रोक्छ।
• SIM र eSIM बिर्सिदै। नम्बर तपाईको खाताको गेटवे हो।
• इमेल सुरक्षालाई बेवास्ता गर्दै। इमेलले अरू सबै कुरा रिसेट गर्छ।
• चोरी रिपोर्ट नगर्ने। बीमाकर्ता र वाहकहरूले रिपोर्ट बिना मद्दत गर्न अस्वीकार गर्न सक्छन्।
• ** साइन आउट नगरी अपरिचितको कम्प्युटर प्रयोग गर्दै।**
• नयाँ फोनमा उही पासवर्ड पुन: प्रयोग गर्दै।

श्रोतहरुले जाँच गरे¶

• एप्पल समर्थन: मेरो, हराएको मोड फेला पार्नुहोस्, यो उपकरण मेटाउनुहोस् र यदि तपाईंको आईफोन हराएको वा चोरी भयो भने के गर्ने।
• गुगल मद्दत: खोज हब (माई यन्त्र खोज्नुहोस्), सुरक्षित उपकरण र एन्ड्रोइडमा उपकरण मेटाउनुहोस्।
• संघीय व्यापार आयोग (FTC, संयुक्त राज्य अमेरिका) र संघीय संचार आयोग (FCC, संयुक्त राज्य अमेरिका): हराएको वा चोरी फोन मा मार्गदर्शन, खाता र घोटाला को सुरक्षा।
• UK सरकार र कार्य धोखाधडी (युनाइटेड किंगडम): चोरी फोन र IMEI ब्लक गर्ने सल्लाह।
• ब्लकिङ र बीमामा स्थानीय नियमहरूको लागि मोबाइल क्यारियर मद्दत पृष्ठहरू र राष्ट्रिय उपभोक्ता एजेन्सीहरू।

सुविधाहरू प्राय: परिवर्तन हुन्छन्, त्यसैले आधिकारिक Apple र Google समर्थन पृष्ठहरूमा हालका निर्देशनहरू जाँच गर्नुहोस्।

बारम्बार सोधिने प्रश्नहरू¶

Should I erase my phone straight away?¶

सधैं होइन। पहिले यसलाई पत्ता लगाउने प्रयास गर्नुहोस् र यसलाई Find My or Find Hub मार्फत लक गर्नुहोस्, र एउटा सम्पर्क सन्देश देखाउनुहोस्, किनकि मेटाइले थप ट्र्याकिङ रोक्छ। फोन मेटाउनुहोस् मात्र यदि तपाईं पक्का हुनुहुन्छ कि यो राम्रोको लागि गएको छ वा यसमा डेटा राखिएको छ जुन खुलासा हुनु हुँदैन, र तपाईंसँग हालैको ब्याकअप छ।

Can I get my money back if a thief used my phone to pay?¶

प्राय: हो, यदि तपाईंले यसलाई छिटो रिपोर्ट गर्नुभयो भने, यद्यपि सुरक्षा देश र पैसा खर्च गर्ने तरिका अनुसार फरक हुन्छ। उधारिएको फोनबाट आफ्नो बैंक वा कार्ड जारीकर्तालाई कल गर्नुहोस्, कार्डहरू फ्रिज गर्नुहोस् र तपाईंले नगरेको कुनै पनि भुक्तानीहरू रिपोर्ट गर्नुहोस्। तपाईंले कोसँग कुरा गर्नुभयो र कुनै पनि सन्दर्भ नम्बरहरूको रेकर्ड राख्नुहोस्।

यदि मेरो फोनले प्रमाणिकरण कोडहरू पाउँछ भने म कसरी मेरो खाताहरूमा लग इन गर्न सक्छु?¶

यदि तपाईंले तिनीहरूलाई बचत गर्नुभयो भने ब्याकअप कोडहरू प्रयोग गर्नुहोस्, वा विश्वसनीय कम्प्युटरबाट प्रत्येक सेवाको खाता रिकभरी विकल्प। आफ्नो सेवा प्रदायकबाट प्रतिस्थापनको SIM वा eSIM प्राप्त गर्नुहोस् ताकि टेक्स्ट कोडहरू फेरि तपाईंमा पुगोस्। केही सेवाहरूले तपाईंलाई अर्को तरिकाले आफ्नो पहिचान प्रमाणित गर्न अनुमति दिन्छ, र यसले एक दिन वा बढी समय लिन सक्छ, त्यसैले चाँडै सुरु गर्नुहोस्।

यदि म विदेशमा छु र पैसा छैन, फोन छैन र आईडी छैन भने के हुन्छ?¶

सुरक्षित सार्वजनिक स्थानमा जानुहोस्, पुलिसलाई सम्पर्क गर्नुहोस्, र आफ्नो बैंक वा कार्ड जारीकर्तालाई आपतकालीन मद्दतको लागि सोध्नुहोस्। तपाईंको दूतावास वा वाणिज्य दूतावासले यात्रा कागजातहरूमा मद्दत गर्न सक्छ र, गम्भीर अवस्थामा, तपाईंको लागि परिवारलाई सम्पर्क गर्न सक्छ। कुनै होटेल, पुस्तकालय वा पसललाई आफूले विश्वास गर्ने व्यक्तिसम्म पुग्नको लागि फोन वा कम्प्युटर प्रयोग गर्न दिनुहोस्।

सम्बन्धित गाइडहरू¶

• Stranded without phone, wallet or keys in an unfamiliar place
• हराएको वालेट र चोरीको आईडी रिकभरी
• चोरी भएको ल्यापटप वा फोन रिमोट वाइप र खाता लकडाउन
• SIM swapping
• हराएको राहदानी वा यात्रा कागजातहरू